Salesforce Developer Administrator

Name: Ahmed Subhan

E-Mail I’d: *********@*****.***

Phone: +1-217-***-****

Visa: GC

PROFESSIONAL SUMMARY

Over 9 years of experience in Salesforce.com, CRM Platform involves working on configuration, customization, integration, deployment, communities, classic to lightning migration, lightning component creation, lightning out, and lightning web components.

Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.

Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.

Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Work Flows.

Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework & options.

Good Experience on Salesforce Lightning. Experience in third party integration with ERP (Marketing Cloud, Service Cloud).

Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.

Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.

Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, Admin Garage, and Lexi Loader.

Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.

Good experience in developing salesforce Lightning Apps, Lightning Web Components, Controllers and Events.

Implemented Salesforce Lightning Web Components for small set of users within the organization.

Worked on both lightning frameworks Aura and LWC.

Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.

Strong Knowledge in AppExchange Applications for integrating with third party applications.

Strong knowledge of SFDC standard data structures and familiarity with Force.com Explorer, Data loader and Import Wizard.

Performed the Scrum Master role managing cross-functional teams, bringing transparency, and facilitating events - Sprint Planning, Estimation Workshops, Daily Stand-ups, Sprint Review, Fun Retrospectives.

Recommended, designed and implemented a Marketing process in Salesforce to automate communications between Sales and marketing, associate campaign influence on opportunities for ROI reporting, and to provide real time status on campaign members.

Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange Packages& Custom Applications, Salesforce.com Service Cloud expertise.

Experience working with Sales cloud and Service cloud.

Extracted the data from salesforce.com application into the external databases like SQL, DB2 for generating large data reports.

Comprehensive experience with SDLC requirement gathering, analysis, design, implementation, testing and deployment in Agile Scrum and Waterfall environment.

Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.

Experience in configuring price quote (CPQ) with Apttus.

I configured product and pricing setup using CPQ/Product consoles, which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing, and asset pricing.

Provide training and coaching in the use of CPQ CRM systems.

Worked on consolidation of all existing Workflow rules in the Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.

Experience reviewing code and providing feedback to development for quality and testability

Experience in GIT, GITHUB Desktop, and VS Code.

Good with software development fundamentals like data structures, OOPS, RDBMS, and design patterns

Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, LWC, Lighting components, CPQ, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Scrum, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform

ETL Tools

Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages

Apex, C/C++, Java, J2EE, HTML, XML, CSS, Kanban

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

Platforms

UNIX and Windows (NT/2000/XP/Vista/7)

TECHNICAL SKILLS

WORK EXPERIENCE:

Client: Honeywell, Houston, TX Jun 2021 – Till Date

Role: Sr. Salesforce Lightning Developer

Responsibilities:

Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.

Created Visualforce Pages to provide UI to the custom objects.

Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.

Synchronizing data from Salesforce CRM to Marketing cloud. Proficient with understanding of CRM business processes, Sales, Community cloud, Service and Marketing.

Classes and used Http Request methods to call external applications SOAP API, REST API endpoint and Apex Callouts and call-in services.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Used Salesforce Lightning Components for building Customized Components by using JavaScript on the client side and Apex on the server side.

Developed multiple number of Lightning web components (LWC) regarding service case console page.

Created multiple Lightning Web Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.

Worked with business owners to understand their requirements for Salesforce Marketing Cloud application.

Implemented Data Loader to load data from Marketing Cloud to Service Cloud.

Acting as a servant-leader to core team members with regards to all facets of the Agile Scrum framework. Facilitated and managed scrum ceremonies and events. Ensuring work completed is demonstrated to stakeholders, UAT is conducted, and main stakeholder sign off the completed work and features.

Experience in working with Agile/Scrum software development lifecycle.

Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using custom lightning web components (Aura and LWC).

Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.

Extensively worked on process Automation using Validation rules, Assignment rules, Escalation rules, workflows, Process builders, Approval process and Auto-Launch Lightning flows

Worked with Vlocity Omni Script and its Input and action components, designing and deployment. Setup and configure Omni-Script components.

Developed Vlocity Integration Procedures, Vlocity Data Raptors, Vlocity Cards, Vlocity Templates, Vlocity Decomposition and Vlocity omni scripts Design.

Proficient in Vlocity Deployment and integration.

Conducted Gap Analysis on Vlocity Service Cloud functionality to shore up any process gaps between current and future state capabilities.

Created process flows utilizing the software development life cycle(SDLC) and agile development methodology.

Experience in working with all phases of Salesforce Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance.

Specialized in deploying different SDLC models.

Experience working on sharing sets for community, build custom components to use in lightning community.

Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization).

Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.

Created integration with Apptus CPQ and CLM applications and automating processes on Salesforce platform.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.

Used Eclipse IDE for application Development. Used Jenkins Jobs for build automation to compile and generate EAR and WAR files.

Identify, enable and modify Community Template & Theme based on design criteria.

Involved in writing Maven scripts for automated deployment of the application and managed GitHub Projects and migrated from SVN to GitHub with merge and version and used Jenkins for continuous integration.

Worked in a CI/CD environment with Jenkins, Maven, Ansible, AWS and Terraform.

Responsible for setting up web service integrations, Worked with Web Services (REST API's).

Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Worked on communities, involved in migrating classic community to lightning from scratch.

Worked on JIRA tool and Kanban Board.

Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data.

Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.

Worked on multiple projects in parallel and collaborate directly with cross-functional agile team.

Experience in working with Agile/Scrum software development lifecycle.

Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales Cloud, Marketing Cloud and Service Cloud.

Environment: Saleforce.com platform, Lighting, Vlocity, Agile Methodology, App Exchange Visualforce, Data Loader, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Lightning, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & RESTful Web Services.

Client: Optum, Downers Grove, IL Jul 2019 – May 2021

Role: Sr. Salesforce Developer

Responsibilities:

Experienced in Service Cloud, Sales cloud, Cloud craze, Chatter & App-exchange applications.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Extensively used Salesforce Lightning Design System components in the Lightning Application.

Worked on developing various lightning components, events and lightning applications.

Developed and executed marketing campaigns using Marketing Cloud's Email Studio.

Created Lightning Components, added CSS and Design Parameters, which improves performance.

Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management and Apttus Configure Price Quote (CPQ).

Daily extract of Optum Insight data into SQL Server database.

Migration of Service Cloud data into Optum Insight SalesForce using Data Loader.

Experience in Apttus CPQ, LDAP and Integration with Share point.

Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

Involved in Steel Brick CPQ (Configure, Price& Quote) design mapping to the Salesforce custom objects including Apttus Advanced Workflow Approvals.

I also worked on Steel brick CPQ Workflow approvals, and created constraint rules and validation rules for the implementation of pricing and business rules on the Cart page.

Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Successfully integrated company’s Sales Cloud with marketing cloud.

Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions

Utilize Jira, Asana, Confluence or Salesforce to manage scrum development flows

Highly familiar with Agile Scrum methodology for project management (Scrum)

Experienced health cloud limitations like Display limitations, Platform Encryption limitations, Behavior and access limitations and Localization limitations.

Managing subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries Used automation studio for performing actions such as imports, extracts and SQL query activities.

Mapped personal and professional caregiver networks with salesforce health cloud

Used health cloud to integrate data from EHRs, wearables and more.

Created custom metadata settings to configure Health cloud. Created care plan template and also managed the health cloud permissions

Worked in Sales Cloud and its add-on called CPQ, which starts where Sales cloud ends to optimize and fasten the completion of the deal.

Integrated custom HTML pages, AMP Script to capture Data directly into Salesforce using Marketing cloud Journey builders and mass email campaign blast.

Design, develop and implement solutions for the Salesforce/Apttus CPQ/CLM system deployed on the Salesforce platform

Involved in the development of Salesforce CPQ using APIs and Call-back classes for creating pricing constraint rules and configuration of the price book and custom coding of the web services into the pricing system for turbines from internal systems etc.

Environment: Force.com platform, Eclipse with Maven, Sublime), Quip, Perforce, GIT, SLDS, Aura framework

Client: Thermofisher, Pittsburgh, PA Jan 2017 – Jun 2019

Role: Salesforce Developer

Responsibilities:

Worked on doing making enhancements to SFDC application required by business users and including gathering requirements, Analysis, Design, development, deployment and maintenance.

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.

Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirements.

Customized Salesforce CRM beyond native functionality with Apex code as per the requirements.

Developed Test classes and maintained the code coverage to deploy into the production boxes.

Created custom controllers and controller extensions while developing Visualforce pages.

Developed the Apex Triggers to ensure the correct data entries into the system.

Created Validation rules on various objects. In addition, created assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.

Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.

Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production environments.

Deployed the code from Sandbox to Production using Eclipse and Change Sets.

Designed and maintained different environments, included Development, Test and Production.

Strong experience in implementing Salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.

Experience with Salesforce security model, permission sets, record types, and page layouts.

Data migration and updates through the Apex Data loader in Salesforce.com.

Coordinate with the testing team and provide the application flow before the test starts the Testing.

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts to suit the needs of the application.

Environment: SaleForce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, Salesforce.com Data Loader, Security Controls, machines, HTML, XML, CSS,

Client: AT&T, Reston, VA Aug 2014 – Dec 2016

Role: Salesforce Administrator.

Responsibilities:

Interacted with business user’s groups to gather requirements for Salesforce Implementation and interacted with all levels of external and internal customers.

Perform analysis of business requirements& designed solution by customizing various standard objects.

Involved in Salesforce Application Setup and customized apps to match the functional needs for organization.

Created custom objects, validation rules, custom tabs and Page layouts, search layouts to organize fields, custom links and related lists. Created email-to-cases, Web-to-Case automated-responses, assignment rules, email alerts and templates for Case Management.

Worked on various Salesforce standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards. Created custom Dashboards for manager’s home page and gave accessibility to dashboards authorized people.

Involved in integrating Web service with Salesforce to load Leads back and forth from Salesforce.

Provided data access reports to Compliance and Security ensuring that data and roles.

Executed Unit testing, Integration, User acceptance and Operational acceptance testing to prove that the system confirms to specifications of business and quality requirements.

Environment: Salesforce.com, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML Web services, SQL Developer, Windows XP.

Education: Bachelors of computer science from Osmania University Hyderabad 2011

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