Angela Askins

Amarillo, TX

adxcir@r.postjobfree.com

+1-806-***-****

Work Experience

Small Business Owner

Askins Family Home Improvement

January 2015 to Present

Medicare Specialist

Concentrix

October 2022 to January 2023

Customer Service Representative

GoDaddy

January 2022 to October 2022

Sales Manager Call Centers

OneTouch Direct - Amarillo, TX

February 2021 to December 2021

My TEAM is #1 right now for sales!

Responsibilities

Plan and monitor the day-to-day running of a program to ensure smooth progress Supervise staff from and provide constructive feedback Evaluate regularly the efficiency of staff to make sure they are working their hours and hitting their calls per hour goals

Oversee customer support processes and organize them to enhance customer satisfaction Manage daily schedules, employee shifts, and time-off requests Ensure that daily flight plans are created and production goals are met Provide guidance and feedback to employees when needed Handle customer and employee complaints

Resolve conflicts between employees

Requirements

Excellent organizational and leadership abilities

Outstanding communication and people skills

In depth knowledge of call center functions and principles Familiarity with MS Office and various business software Ability to multi-task, prioritize, and manage time effectively Strong phone contact handling skills and active listening Must be passionate about resolutions

Flexibility to work nights, weekends and holidays as needed Previous experience as a leader or similar role

Working well within a team

Leadership and conflict-management skills

Sales Consultant

Clayton Homes - Amarillo, TX

March 2020 to May 2021

• Clayton Ambassador – protect the Clayton Homes branding and assets by maintaining a high level of integrity throughout the sales process

• Constant Learner – develop expertise in areas such as finance mortgage concepts, product, sales acumen, sales presentation skills and your local market

• Customer Follow-up – maintain customer files and provide timely follow-up with prospective buyers via the company’s CRM system

• Merchandising – assist manager by helping select inventory, decorate models and maintain appearance of the homes

• Personal Prospecting – develop, refine and execute a strategic sales and marketing plan to increase home center traffic

• Product Demonstration – show prospects display homes, demonstrate features and benefits to create added value

• Set Appointments – set home center visits utilizing prospect database and by converting ad calls and web leads

• Training– participates in all sales meetings, training opportunities and other company sponsored functions

Operations Manager/Front End Support Manager

Lowe's - Amarillo, TX

January 2018 to July 2019

Oversees all front-end and back-end store operational programs including check-out, customer service desk, administrative office, freight flow, delivery and fulfilment. The individual in this role leads a team of associates who work together to ensure the store remains in-stock and customers receive quality service while shopping in a clean and safe store environment. The Operations ASM is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe s in-store experience. In addition, the Operations ASM is expected at times to provide full leadership over the store.

The Support Manager Front-End role is primarily responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end of the store (i.e., cashier and administrative functions), facilitating the store s ability to provide a superior customer shopping experience and maximize sales and profitability. This includes overseeing the Administrative office, researching shortages or overages, depositing cash in the bank, handling register pulls and loans, managing exchange and loaner accounts, and monitoring Customer Service desk activity. Store Manager

Family Dollar

October 2016 to June 2017

Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share

Conduct personnel performance appraisals to assess training needs and build career paths Deal with all issues that arise from staff or customers (complaints, grievances etc) Be a shining example of well behavior and high performance Additional store manager duties as needed

Credit Manager

Rent A Center - Amarillo, TX

September 2015 to October 2016

Maintain accurate records of customer account activity, to include current and past due accounts Review past due accounts and communicate in-person and via phone with the customers to promote timely payments

Collect customer payments on a timely basis and meet daily/weekly collection standards Complete customer service calls in a timely manner as assigned Follow all policies and procedures and adhere to all standards Assist Store Manager with training and managing all coworkers Assign coworkers to specific duties and assist with work schedule assignments Assist in managing daily operations when necessary c Assist Store Manager in making weekly schedules y

Responsible for BOR and Revenue growth/maintenance c Greet and assist customers on the sales floor

Obtain new rental orders on the sales floor and over the phone Complete rental agreements as required

Prospect for new business by telemarketing and distributing print materials Assist as needed in loading/unloading truck, delivering merchandise, installing and setting up merchandise, and instructing customers on proper use Assist as needed in picking up merchandise from customer homes Complete customer service calls in a timely manner as assigned Retail Sales Consultant

AT&T - Amarillo, TX

May 2013 to September 2015

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Administrative/HR Assistant

Pajent, Inc - Troup, TX

January 2004 to May 2013

Train and lead student employees and support staff, as and when required. Also filled in for HR Manager when needed.

• Records employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason.

• Processes employment applications and assists in other employment activities.

• Updates employee files to document personnel actions and to provide information for payroll and other uses.

• Computes wages and records data for use in payroll processing.

• Process weekly payroll by using punches from time card clocks and time off request sheets.

• Assists in the implementation and administration of benefits programs designed to insure employees against loss of income due to illness, injury, layoff, or retirement.

• Assists in preparation and distribution of written and verbal information to inform employees of benefits programs such as insurance plans, pension plans, paid time off, bonus pay, and special employer sponsored activities. Bookkeeping experience.

• Notifies employees of changes in benefits programs.

• Coordinate and perform a range of staff as well as operational support activities for the unit; serve as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.

• Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

• Operate personal computer to compose and edit correspondence and memoranda from dictation, verbal direction, and from knowledge of established department/division policies; prepare, transcribe, compose, type, edit, and distribute agendas and minutes of meetings.

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.

• Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.

• Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written inquiries. Phlebotomist/Laboratory Assistant

ETMC - Jacksonville, TX

April 1999 to December 2003

Collect diagnostic samples for clinical assessment and quality assurance from a variety of laboratories.

• Process blood samples and bacterial cultures for submission to an outside laboratory.

• Track and monitor progress and results of responses to disease outbreaks.

• Check inventory and order medicines and supplies for clinical use.

• Maintain controlled substances records.

• Verify instrument functioning by checking and calibrating specific lab instruments.Verify test procedures are performed in accordance with standard operating procedures. Education

B. A.

Human Resource Management American Intercontinental University February 2010

A.A.

Healthcare Administration American Intercontinental University February 2009

Skills

• Sales (10+ years)

• Customer service (10+ years)

• Management (10+ years)

• Front-End (10+ years)

• Microsoft Office (10+ years)

• Account Management (10+ years)

• Accounts Receivable (8 years)

• Accounts Payable (8 years)

• As400 (8 years)

• 10-Key (10+ years)

• Data Entry (10+ years)

• Microsoft Access (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Word (10+ years)

• Excel (10+ years)

• Microsoft Office (10+ years)

• Time Management (10+ years)

• Spanish (10+ years)

• Multilingual (10+ years)

• Medical Office Experience (4 years)

• Customer Service (10+ years)

• Administrative Experience (10+ years)

• Human Resources Management (10+ years)

• Supervising Experience (10+ years)

• Leadership Experience (10+ years)

• Negotiation (10+ years)

• Marketing (10+ years)

• Phone Etiquette (10+ years)

• Medical Terminology (5 years)

• Medical Records (5 years)

• Time Management (10+ years)

• Microsoft Office (10+ years)

• Microsoft Powerpoint (10+ years)

• Data Entry (10+ years)

• Accounting (10+ years)

• QuickBooks (10+ years)

• Filing (10+ years)

• Schedule Management (10+ years)

• Warehouse Management (10+ years)

• Accounts Payable (10+ years)

• Accounts Receivable (10+ years)

• Inventory Management (10+ years)

• Fair Housing Regulations

• Fair Housing Regulations (Less than 1 year)

• Yardi (Less than 1 year)

• Contract Management (10+ years)

• Contract Negotiation (10+ years)

• Promoted Content Microsoft Office, 10-Key, Data Entry, Quick books, AS400, Bookkeeping, HR procedures, payroll, inventory, P&L,managmement, sales, budget Train and lead student employees and staff when required. Records employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason. Processes employment applications and assists in other employment activities. Updates employee files to document personnel actions and to provide information for payroll and other uses. Computes wages and records data for use in payroll processing. Processes employment applications and assists in other employment activities. Updates employee files to document personnel actions and to provide information for payroll and other uses. More than eight years of extensive experience. Strong database management skills and general accounting principles. Ability to communicate effectively, both orally and in writing. Bookkeeping experience. Complete knowledge of supplies, equipment, and services including ordering and inventory control. Excellent ability to solve problem and coordinate activites. Ability to compile information and prepare reports. Excellent ability to make administrative/procedural decisions and judgments Retail sales management 1year Retail sales consultant 2 years

• Purchasing

• Pricing

• Office Management

• Property Management

• Research

• Interviewing

• Product Demos

• Marketing

• Merchandising

• Branding

• Recruiting

• Time management

• Sales

• Customer service

• Member device management (10+ years)

• Customer Support (10+ years)

• Member service representative

• Restaurant experience

• Management

• Inside sales

• Management

• Analysis skills

• Management

• Salesforce

• Leadership

• Retail sales

• Conflict Management

• Sales Management

• iOS

• Process improvement

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