Administrative Clerk Customer Service

Mable W. Shurtleff

**** ***** ******

West, Hansen, ID

83334

208-***-**** **********@*****.***

OBJECTIVE

Seeking a position that will challenge and utilize my professional experience, education, and background.

E D U C A T I O N

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EXPERIENCE

California State

University, Los Angeles

Bachelor of Arts, Applied

Economics with minor in

Finance

June 2022 – March 2023

Senior Management Analyst • LAPD • Risk Management Legal Affairs Division

Supervise ten Analysts and one Clerical staff. Assign, review, and approve response documents and correspondence to Public Act requests from citizens. Research laws and policies to ensure compliance. Write and serve performance evaluations, mentor and counsel staff for career development. Work on special projects.

July 2021 – June 2022

Management Analyst • LAPD • Risk Management Legal Affairs Division Researched City and Department policies to make recommendation or present a plan of action to Section supervisors. Generated and reviewed correspondences on behalf of Division Head. Had interface and correspondence with members of the City of Attorney’s Office and District Attorney’s Office.

Supervised two Administrative Staff Members; provided counseling and mentoring for career development. Developing a Section manual to improve Unit’s operation process. Coordinated projects, performed customer service and other administrative related duties. July 2018 – July 2021

Personnel Analyst • LAPD • Personnel Division

Acted as Section Office in Charge during the beginning of the 2020 pandemic: Generated more complex or upper management classification selection packages, assigned work to Analyst and Clerical Staff, trained multiple Department employees on internal selection process to ensure compliance of Equal Employment Opportunity (EEO). Researched City polices, Personnel Procedures and other applicable laws or regulations to provide recommendations to division heads.

December 2015 - July 2018

Management Assistant/Personnel Analyst • LAPD • Personnel Division Acted as liaison with multiple Department Sick/Injured on Duty Coordinators, third party administrators for Workers’ Compensation, Department on Disability, Office of the City Attorney, Personnel Department’s Medical Services Division,

Workers’ Compensation Division and EEO & Employment Development Division. Monitored employees on long term leave. Maintained data on employees assigned to temporary and permanent modified duty. Coordinated reasonable accommodation and interactive process/meetings on behalf of the Department. Facilitated reintegration of sworn personnel upon return from long term leave. Provided advice and recommendation to division heads on issues involving return to duty based on Americans with Disabilities Act, Employment and Housing Act, and Equal Employment Opportunity.

April 2015 – December 2015

Secretary • LAPD • Administrative Services Bureau

Maintained appointment calendar for Assistant Bureau Head. Coordinated meetings with Department employees and other City entities. Acted as project coordinator and completed projects. Generated memorandums and letters on behalf of Assistant Bureau Head. Volunteered to maintain time records of more than 200 employees for Personnel Division upon their transitional period.

June 2010 – April 2015

Senior Administrative Clerk/Acting Secretary • LAPD • Personnel Division Maintained appointment calendar for Division Head. Coordinated meetings with Department employees and other City entities. Generated memorandums and letters. Maintained time records of more than 200 employees. Generated data for time record and absence record for auditing purpose. Data entries and other administrative related duties. K E Y S K I L L S

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LEADERSHIP

Project Management

Customer Service

Research

Employee Development

As the Acting Officer in Charge during the early stages of the pandemic: Generated and implemented plan for telework and rotation of Section staff while maintaining productivity at normal level.

SPECIAL TRAINING

Took the following courses for career development: Core Supervisory Training Program

Civilian Supervisory School

Auditor Course - Basic

REFERENCES

Available upon request

Contact this candidate