Service Representative Customer Support

Fahllely Sanon

Margate, Florida ***** • 954-***-**** • ***************@*****.***

Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

Building Customer Trust and Loyalty

Data Entry and Maintenance

Efficient and Detail-Oriented

Responding to Difficult Customers

Verbal and Written Communication

Multitasking and Prioritization

De-escalation Techniques

Courteous with Strong Service Mindset

Understanding Customer Needs

Work History

Customer Service Representative Agent, 02/2021 to Current Nation Safe Drivers – Boca Raton, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Investigated and resolved customer inquiries and complaints quickly. Customer Service Representative, 10/2019 to 11/2021 Teleperformance USA – North Lauderdale, Florida

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Followed up with customers about resolved issues to maintain high standards of customer service.

Educated customers about billing, payment processing and support policies and procedures. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

DOOR tO DOOR SALES, 06/2017 to 12/2020

Youth Excel – Nashville, TN

Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.

Completed documentation smoothly to finalize sales. Traveled by foot or automobile to deliver or sell merchandise or services. Drove team revenue totals by bringing in top sales numbers. Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects.

Listened to customer needs and desires to identify and recommend optimal products. Education

High School Diploma: 06/2019

Coral Gldes - Coral Springs, FL

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