Customer service
Resume:
***********@*****.***
Lafontaine, IN 46940
ANGELA HOPKINS
PROFESSIONAL SUMMARY
Successful tax professional focused on preformence, customer service & management skills with proven ability to lead. Prepared to bring 15 years of in-depth experience of excellent customer service to your clients.
EDUCATION
Ivy Tech State College
Fort Wayne, IN • 09/1998
Associate Degree in Nursing:
Phlebotomy
Huntington North Hgh School
Huntington, IN • 05/1992
General
SKILLS
• Customer service oriented
• Bookkeeping
• Document preparation
• Time management
• Tax return preparation
•Cash handling and management
• Supply ordering
• Payroll Processing
• Keyboarding skills
Verbal and written communication
WORK HISTORY
Jackson Hewitt Tax Service - Tax Preparer
Huntington, IN • 11/2014 - Current
WORK HISTORY
Completed and filed returns with tax departments at local, state and federal levels
•
Reviewed clients tax filing papers thoroughly to
determine eligibility for additional tax credits or deductions
•
Prepared tax returns, extensions, tax planning
calculations and write-ups for all types of organizations and entities, including individuals
•
Contacted IRS or other relevant government
organizations on behalf of client to address issues related to tax self-preparation
•
Maintained complete records of client tax returns and supporting documentation in secured areas
•
Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax
benefits
•
Prepared tax returns for clients in Self employment and Schedule c according to government regulations and requirements
•
Provided information about available services, including discounts and promotional services, to clients, resulting in increased business opportunities
•
Prepared tax returns for clients in small business and self employed taxpayers according to government
regulations and requirements
•
S & S BAIT & TACKLE - Manager
Andrews, IN • 03/2019 - 03/2020
Huntington Sheet Metal. (Leaders Staffing) - Brake Press Operator
Huntington, IN • 04/2017 - 08/2017
Established and maintained positive work environment to enhance retention and productivity
•
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
workflows to meet any daily demand
•
Took weekly inventory and made weekly orders,
Arranged inventory, waited on customers and answered phone
•
Improved operational planning and business frameworks to enhance resource utilization and reduce waste
•
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding
positive contributions
•
Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications
•
Oversaw feeding, printing and delivery process of press machines to maintain specified levels of operation
•
Reviewed completed orders to ensure quality and
accuracy
•
Followed company policies and OSHA requirements to maintain work safety
•
Used gauges, calipers and other devices to take
measurements and identify problems
•
Kept equipment clean, repaired and lubricated to
maximize performance
•
Multi-tasked to keep all assigned projects running effectively and efficiently.
•
Made timely adjustments to machine operations and
components to meet demands of different production orders.
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