Brecken Cunningham

Columbia MO *****

adxcia@r.postjobfree.com

573-***-****

Education

*Merrell University of Beauty and Arts Science, Jefferson City, Missouri Cosmetology Graduation Date: Feb 2002 License received

*Southern Boone County R-1, Ashland, Missouri Graduation Date: Dec 2000

Skills and Capabilities

*Possess excellent office skills and demonstrates management roles and responsibilities

*Proficient with Microsoft office and Outlook, Excel, QuickBooks, PowerPoint, Teams, Dragon and Gear Player, Office 365 and various other job specific programs, Google Translate, 10 key and typing at 45 WPM, multiple line phone systems, Postage machines and shipping, dictation and transcription, payroll and use of HRIS software for human resource management

*Composes business letters, memoranda, and reports. Ability to create marketing materials and literature for various purposes,

*Performs and monitors accounting procedures, bookkeeping, and tax preparation and filing

*Generate sales in a retail environment

*Facilitate screening and hiring process of employees and supervision and training of new team members

*Implements scheduling and the use of multiple calendars and monitors tasks and meetings associated with those calendars

*Demonstrates time management and ability to prioritize work load

*Owned and operated 3 different businesses to include concrete cutting and bridge removal, residential and commercial cleaning, and ran an in home salon in which one of those companies generated over a million dollars in revenue

Work Experience

● Nov 2021 - July 2022 MOHELA (Goldschmitt and Associates)

Took inbound calls in a remote call center setting to assist clients with filling out and submitting the FAFSA or Federal Application For Student Aid. Provided technical support as well as answered questions clients may have had as well as how to navigate the website and resources to aid in obtaining scholarships and additional aid in other forms such as grants and additional various other types of federal student loans. Explained the different program types and how to apply for those as well as guided access to other areas like the aid process, forgiveness and discharge of loans, forbearance, loan servicer information, and any new federal aid changes made to the current programs and qualifications and applications.

*June 2021-July 2021 Kansas department of labor remote CSR (Temp. Position)

Took inbound calls and filed unemployment claims and answered clients questions, fraud prevention and data entry

*Aug 2020-March 2021 Dept of social services child support enforcement Remote CSR

This was a contracted remote call center position. Took inbound calls from clients to answer any

Questions about their cases and explained the many processes . Mailed out forms and

Directed cases to the appropriate case worker orDepartment per the clients needs and case actions requested, sent in the case action requests and data entry, responsible for noting accounts as they were discussed and what was done with each phone call taken, met daily call quotas

*Aug 2018- March 2020 Environmental Dynamics International Front office manager

Dictations (used Dragon and Gear Player programs) and transcription, created and edited marketing materials and literature, composed literature for articles, oversaw and managed 244 patents and trademarks, produced installation and operation manuals for water treatment facilities personalized to the individual plants, translate all foreign correspondence and currencies as we had offices,sales reps,and clients around the globe, generated and processed expense reports for employee reimbursement (this involved many different currencies and converting them

correctly in to US dollars before pmt could be made), utilized many different spread sheets, orchestrated travel arrangements for approximately 200 employees at any given time which also included supervision of a personalized computer program specific to the company to track all travel information and costs, supply orders, monitored and guided otherteam members and oversaw all admin responsibilities for 125 employees at headquarters location, screened

prospective new front office employees and counseled directly with the HR supervisor with the hiringprocess of those said individuals, headed and trained front office personnel, coordinated all email correspondence as well as identified as the owners personal assistant, shipping/ receiving, processed mail and manned multi line phone system,many other various duties as the need arose, was responsible for many diffrent luncheons and setting up of office parties and holiday dinners and picnics, worked side by side with the engineers and drafters to help them meet any deadlines and help with perperation of varios things they may need

*March 2018-June 2020 (seasonal work) Bollinger Accounting Firm

Seasonal work during the tax season with a local CPA prepared and filed individual and some buisness taxes

*May 2016- Aug 2017 Centurylink Customer service/sales rep (Call center setting)

Delegated inbound calls from customers, clarified customers billing questions, expedited payments and enable and customized payment arrangements as well as create packages for customers as individuals to meet thier specific needs, fielded set up/disconnect of services

*Feb 2015- April 2016 Wipro Communications specialist (Call center setting)

Facilitated the set up of healthcare providers to accept Medicare and Medicaid, provided providers with instructions on how to create and submit claims, guided providers with their claims once in the denial process and worked with them to resolve any claim issues for resubmittal and directed to the appropriate departments

*April 2014-Dec 2015 United States Postal Service Postmaster

Sorted and dispatched all incoming and outgoing mail and packages,notified other employees and

enforced all new policies and procedures that were ever changing, all banking responsibility and cash handling including bank deposits, monitored all PO Box activity and record keeping, controlled all stamp and postage accountability and kept inventory of all sales items stocked, monitored employees, generated many different types daily, monthly,and weekly reports of many kinds, processed and tracked all dead mail, customer service and phones

* Feb 2012-Aug 2013 Randy's Auto Repair Office Manager

Manned multiple schedules,customer relations and satisfaction,accts. payable/receivable, Invoicing, estimates, initiated all insurance and warranty claims, organized all transfers of parts and inventory kept on hand, payroll, prepared and filed all taxes and tax forms and any tax payments as well as sales tax, manage employees and their time and monitored their schedules and time management in respect, restructured and improved inner office procedures, reconciled and straighten up accounts and bookkeeping, banking responsibilities and management of multiple accounts and cash handling and all deposits, collections and enforcement of payment arrangements, phones

*Jan 2012-May 2014 Lutz Accounting services (Seasonal work)

Assisted a local CPA in tax preperation and filing of those taxes for individuals during the tax seasons

*March 2011-Jan 2012 Mark’s Mobile GlassAccounts payable/receivable manager

Supervision of all accounts payable/receivables for all 4 store locations, manage multiple phone lines, estimated automobile glass instalations for customers, collections, execute the processing of insurance claims and credit applications, scheduling jobs and deligated those jobs to the installers, some tax preperation, reconciled all accounts and was responsible for monitoring all employee crediut cards and insuing those chargers were legitimate buisness charges

*February 2009- March 2011 The Outsource GroupMedical collections and billing rep

Interpreted and conveyed a strong working knowledge of insurance coverage and policies, medical billing and patient responsibility, ensured clarification of patients billing statements, established payment arrangements and completed financial aid information for patient accounts, expedited incoming and outgoing phone calls with the use of an IVR phone system, streamlined collections and billing resolutions, determined and resubmitted claims back to insurance when necessary

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