Customer Service Data Entry
Resume:
ADRIENNE M. JOHNSON
*****************@*****.***
Objective: Seeking a challenging and rewarding position offering opportunities for professional growth and expansion of acquired administrative and customer service skills.
Summary of Qualification: Trained to support large team of professional. Skilled in various areas of office management and support. Capable of tracking, organizing and researching files, as well as providing excellent customer service. A self-motivated, hardworking, team oriented individual with excellent verbal and written communication skills. Strengths include planning, prioritizing, and completing multiple tasks as delegated. Ability to provide a high level of quality patient care and customer service at all times. Capable of working in a fast- paced environment with minimal supervision. Excellent knowledge of Microsoft Office Word/Excel and Power Point.
Computer Keyboarding/Data Entry
Customer Service Relations
MS Office (Word, Excel & PowerPoint)
Education: Medical Coding and Billing Associate Degree
Lincoln College of Technology Norcross, GA
Employment History:
09/2011 – Present (Seasonal)
Tax Refund Team, LLC
Atlanta, GA
Consultant/Office Assistant
Prepare and E-File Income Tax Returns
Assist in all office needs such as faxing, filing, emails, etc.
Complete Payroll
08/2013 – 2018
Peaceful Minds Homecare and Transportation
Lawrenceville, GA
Administrator/ Director
Transport Residents to and from Doctors appointments, Dialysis Clinics and Senior Centers daily.
Assist in getting members on and off of Wheelchair Accessible Vans with step stool when needed
Strap handicap members in efficiently using all safety wheelchair techniques to ensure safety.
Provide quality customer Service while transporting all individuals
03//2010-2013
Nationwide Insurance Agency
James Palmer Agency
Conyers, Georgia
Answer Multi phone lines and assist customers with accepting payments for their Auto, Renters, or Life Insurance policies.
Post and Process all payments daily
Run all reports needed for Agency Owner daily.
Make copies, etc along with assist with all other need for office staff.
Plan and strategize all networking events as well as office Christmas Parties.
Assist in many other various duties as needed
Send out several mailings for advertisement and marketing purposes for the agency
10/2006-10/2007
Choice Care occupational medicine & Orthopedics
Hapeville, Georgia
Billing & Collections/A/R Representative
Posted charges and review all rejection reports.
Review insurance denials, and file appeals with the carriers.
Correction and processing of all coding errors.
Coding surgical procedure prior to charges being posted.
Tracked, monitor and worked the A/R report to ensure that monthly and quarterly goal was met.
Responsible to enhancing and optimize reimbursement for 8 physicians, clinics and 4 physical therapy centers.
Insurance and patient follow up on accounts 30, 60, 90, 120+ past due;
Assisted with completion of month end reports.
Responsible for daily medical billing and collections efforts on patient and insurance for all insurance plans.
Worked with branch offices and customer service representatives to ensure accurate patient and payer information is obtained for timely billing. Analyze account detail and initiate contact with insurance carriers, or other third party liable for payment of account to determine reason for under payment or denial.
Utilized the collection process, consisting of statements, telephone calls, fax, letters, Internet, and outside collection agencies to request and obtain payment. Manage accounts receivable through rebilling, collections, appropriate adjustments and bad debt write-off. Answer incoming queue calls.
2000-2006 Dixie Home Crafters /Gutter Guard LLC
Chamblee, GA
Assistant Advertising Manager
Expedited inbound and outbound calls by efficiently utilizing a multi-line phone system.
Completed daily, weekly, and monthly reports.
Administered payroll.
Customer and client billing and invoicing.
Assisted with training of all Advertising Department employees.
Performed general office support for Advertising Department.
References available upon request
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