Objective: Responsible and dedicated medical office professional with years of experience in heavy volume, diverse medical office environments; Well organized to handle a variety of assignments and follow through from start to finish. Team player with strong work ethic and eagerness to learn and empower others. Over 22 years in the medical field, dealing with Pediatrics, Adults, Rehabilitation & Disabled patients.

Professional Experience

NYU Langone Kimmel Medical Center /

Pediatric Neurosurgery Department New York, NY

Senior FGP Medical Secretary & Surgical Coordinator 05/2005-Present

oSubmitted Procedure & Diagnosis codes to several insurances, on the web.

oAct out as a Front desk coordinator, Collect Co- Pays, Register patients, prepare charts-(coverage)

oVerified Billing Approvals and Errors for Surgeries, Outpatient Procedures, and Office Visit

oCoordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies, such as ACS, CPS Adult Facilities.

oSchedule appointments, maintain, and update calendars for the Medical Director of the Pediatric Neurosurgery Department.

oSchedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

oGathers all patient demographic related data and materials from patients and/or their representatives.

o Obtains insurance information verifies insurance eligibility electronically

oMay assist, provide guidance and/or train less senior staff with completing intake related duties.

oTransmit correspondence or medical records by mail, e-mail, or fax

oRefer patients to appropriate health care services or resources.

oExplain policies, procedures, or services to patients using medical or administrative knowledge.

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oExplain treatment medications, diets, or physicians' instructions to patients

oSubmit all reimbursements for travel, Dues, and other activity paid for

oConduct most training updates with Epic within the practice and NYU

oCollaborate with other institutions & surgeons for Co-Surgeries.

oTranslate for Spanish speaking patients office consultations, phone calls, and documents

oPrepare Emergency Transfers from different Hospitals for Surgery within NYU with NYU Heliport or Ambulated Services

oUpdating the provider’s CV’s AME Credits to submit for yearly recertification

NYU/HJD Medical Children’s Center, Orthopedic Spine Department New York, NY

Administrative Assistant 01/200*-**-****

Handled all incoming calls

Translated for all bi-lingual patients

Arranged appointments for all patients and vendors

Assisted the Surgeons and Nurse Practitioner with their daily schedule

In charge of preparing charts and treatment rooms for patients

Transcribed all general letters for patients, i.e. school, work notes, gym suspension

Obtained authorization for radiological testing

Prepared weekly schedules in a computerized system (Medical Manager)

Education

Monroe College/Human Services Division Bronx, NY-1999

Human Services/Office Technologies 09/00-07/01

Certified Certificate-Epic Training Consultants 2014, 2016, 2019, 2022 2023

Bi-Lingual – Spanish (frequent)

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