JEFFREY M. DORSO

Wilmington, DE 302-***-**** adxchi@r.postjobfree.com linkedin.com/in/jeffreydorso.

Project Management

Innovative and results-driven professional, offering regressive experience in managing projects and developing effective solutions that meets client specifications. Impactful aptitude to drive product launch plans and influence marketing, UX, and development on product specification and requirements. Resourceful leader in analyzing existing programs and redesigning technical solutions, by utilizing strategic thinking to create a positive effect for the overall benefit of the company and teams. Customer focused track record for successfully creating designs; delivered on time and within budget. Core competencies include:

System Design and Integration UX Project Management Web and Database Development Company Branding Service Management Client Support Relationship Building HTML, CSS, JavaScript Team Leadership Network Infrastructure Digital Marketing React and WordPress

EXPERIENCE

Best Buy, Plymouth Meeting, PA Wilmington, DE

System Designer Premium Design Center, 2016 - 2019

System Designer Consultant, 2021 - 2023

Provided technical guidance and support to various clients by creating innovative solutions for home theater, custom audio, and network infrastructure. Utilized various company tools to design robust systems in-line with client requirements. Established and maintained solid business relationships with a diverse range of clienteles throughout the work tenure.

Recognized amongst the top tier associates for end-to-end delivery of services.

Commended by the senior management for consistently achieving sales quotas and metrics.

Served as a Google Hardware representative and acted as a leader in customer satisfaction and client survey count.

OTHER EXPERIENCE

BMW of the MainLine, Bala Cynwyd, PA 2019 - 2020

Jim Coleman Cadillac, Bethesda, MD 2015 - 2016

Mercedes Benz of Tysons Corner 2010 - 2015

Land Rover of Annapolis 2007 - 2008

Land Rover of Rockville / Manhattan Land Rover of Bethesda 2005 - 2007

Service Management

Provided end-to-end service management for various departments, including body shop, get ready, and aftermarket. Accomplished in consistently surpassing sales goals and CSI index scores while working at various automotive brands.

Contributed efforts towards business growth by cultivating sales revenues of a $250M to $500 million on a monthly basis.

Oversaw all services and customer relations functions, whilst focusing on driving traffic and increase client base through cold-calling and product marketing.

Attained more than 97% customer satisfaction ratings by creating customer relation and quality control programs.

Recruited a highly talented and customer-focused team, ranging from 15 to 50 employees.

EDUCATION AND CREDENTIALS

Master of Science, MS in Information Technology, In-progress, Strayer University, Rockville, MD

Bachelor of Science, BS in Business and Finance, Mount St. Mary's College, Emmitsburg, MD

Bogota BootCamp - Full Stack Web Development Course (Html CSS Javascript React)

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