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Customer Assistance Lab Technician

Location:
Madison, WI
Posted:
May 26, 2023

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Resume:

VIDYA MATRE

adxch9@r.postjobfree.com 214-***-**** Verona, WI 53593

Summary

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Service-oriented frontline manages highly accurate cash registers by processing cash, card and check payments without error. Security minded approach with excellent communication, organizational and multitasking abilities. Highly flexible in scheduling and committed to stellar attendance. Hardworking cashier and server with Target years of experience as a cashier. Enthusiastic when communicating with customers to take orders. Focused on customer satisfaction and always willing to help.

Skills

POS systems

Cash register operation

Cash management

Customer greeting

Teamwork

Customer assistance

Professional Experience

Lab Technician / Phlebotomists 11/2006 – 11/2009 Noble hospital Hadpsar/ D.Y. Patil Hospital/ Andapuram Trust’s Diagnostic Center India

Drew Patients’ blood

Collecting Urine, stool, saliva samples

Labelled and processed sample

Phlebotomist 5/17/21 – 5/20/22

UW Hospital, Madison WI

Collecting blood from Outpatients and Inpatients.

properly labelling samples with the patient

information and Lab test orders from the doctor.

Identification of proper patient especially when working on hospital floors.

Explaining blood draw procedures to patients

and answering any questions about the process

Serves patients by identifying the best method for retrieving blood samples and other specimens,

preparing specimens for laboratory testing, and

performing screening procedures.

Following all health and safety protocols and

procedures to maintain sanitary work areas.

Helping nervous or frightened patients remain

calm during blood draws.

Issue resolution

Quickly learner

ID verification

Product recommendations

Payment processing

Coin counting

Sample control and receiving tech 5/23/22 – 4/3/23.

Receive specimens and research kits into

the laboratory, check for correct labeling,

enter tests into Laboratory Information

System, process specimens, and load them

onto instruments or direct to appropriate

workstation, technologist, or storage area.

Basic instrument maintenance

(temperatures, monitoring reagents) and

clerical duties (filing, mailing, faxing).

Interact daily with pathologists, physicians,

technologists, clinical staff, nursing unit

personnel, and patients.

Experience

Target Madison, WI

Cashier

12/2018 - 03/2020

Operated cash register collected payments and provided accurate change.

Helped customers find specific products, answered questions and offered product advice.

Assisted with purchases, locating items and signing up for rewards programs.

Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Resolved issues regarding customer complaints and escalated worsening concerns for remediation.

Welcomed customers, offering assistance to help find necessary store items.

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

Trained new team members in cash register operation and stock procedures.

Assisted customers with account updates, new service additions and promotional offers.

Opened around 15 credits cards in store

UW-Madison Madison, WI

Volunteer

12/2017 - 04/2019

Volunteered over two hours with organization helping with handling samples and transport samples carefully to the lab.

Sat with patients in need of companionship and emotional support.

Welcomed patients and answered questions regarding their appointments Kohl's Madison, WI Operated cash register collected payments and provided accurate change. Cashier

09/2018 - 02/2019

Helped customers find specific products, answered questions and offered product advice.

Assisted with purchases, locating items and signing up for rewards programs.

Welcomed customers, offering assistance to help find necessary store items.

Education and Training

Modern College India

Associate of Applied Science in Lab Technician

05/2007

Modern College India

Bachelor of Science in Medical Microbiology and Bacteriology 05/2006

Reading, cooking, Listening a song.

I like to read in my empty time. Cooking is my passion. I love to cook for my family. When I was boarded, I listen romantic songs.



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