Service Representative Data Entry
Resume:
Theresa Primers Matthews
Kansas City, Missouri
Summary
A highly energetic Customer Service and Data Entry professional
Highly skilled professional having over 10 years of experience in data entry, maintaining files and records, customer service, tracking shipments, customer satisfaction, calls/e-mails, handling complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
Highly energetic, personable, and results-oriented professional with outstanding customer service skills.
Education
Anthem College Kansas City, MO
Associates in Medical Billing & Coding
Completion date April 2013
Skills
Data Entry/Keyer
system operations
AS400
Lite program
OCR application
MS Word
MS PowerPoint
Microsoft Outlook
Internet software
Typing speed (45 WPM)
Professional Experience
Rose Internationa Staffing Jefferson City, MO March 2023 – May 2023
Contract worker for Department of Social Service
Clerical assistance
I review clients’ applications for the qualification needed to be approved for state assistance. If the information is completed correctly I then scan documents and submit them to a different department for approval. If any question has not been answered I prepare a letter explaing what is needed to complete the application.
I review older application for any debts owed or not qualified for services. At the end of the day, I managed, sorted, and completed data that has to be entered into the company software.
GDH Staffing Kansas City, MO Jun 2022 – Oct 2022
Contract worker for Internal Revenue Service
General Clerk Review
Sorted and opened mail, maintained files and records.
Corrected tax returns, 50 or more per hours. Mail out letter to tax payers for correction needed to complete customers tax returns. Other clerical needs.
Industrial Staffing Abbott -Kansas City Missouri Feb 2021– April 2021
CSR/Occupational Health Coordinator
Answered calls or emails from customers and assisted with special requests by regularly reviewing a caller’s records using a computer, resolving any discrepancies, and complete data entry tasks to update records and billing information.
Spectrum Communication Kansas City MissouriApril 2019 – Feb 2020
Customer Service Representative
Assist customers with questions
Received inbound, for customers to add new line of service, or to discontuine service. I help clients with billing information, regarding interruption of service by applying resolution to save the business with our clients.. I help clients set up there emails or add on to their cable service or new phone purchases.
Document every reason for calls and state the resulotion, or in some cases calls has to be transfered to the appropriate department for completion
Upfront Review Coordinator
Reviewed patients’ records for accurate completion, by adding or removing, diagnosis codes,with authorization per office manager for correction status.
Reviewed test records provided by in house software AS400 and Lite applications to provide the accurate billing information .
DXC Technology Lenexa, KS Dec 2017 – Apr 2019
Data Entry
Processed invoices for the vendors for the Snap program to the appropriate images through prescribed computer database files and forms manual and automate.
Stored completed documents in designated locations.
Printed information when required.
DST Pharmacy Solutions Kansas City, MO Aug 2016– dec 2017
Customer Service Representative
Responsible for delivering outstanding service for denied claims, authorized payers, and healthcare professionals, verified prescriptions are accurate and authorized, by using different computer systems to search, input, and retrieve information.
Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Responsible for coaching and developing reports on customer service processes and best practices.
Developed and maintained strategy on ensuring customer satisfaction on all service interaction.
Med 4 Homes N Kansas City, MO Mar 2016 – Apr 2016
Customer Service Representative
Assist customers with questions
Enrolled new customers or preexisting customers to process customers’ prescription medication, track shipments and educate members on how the supplemental OTC/prescriptions benefit work best and availability. Resolved customer inquiries, complaints with problem solving techniques to provide solutions.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Improved Customer Service throughout the organization review customers medical records when needed for verification per customer
Responsible for coaching and developing reports on customer service processes and best practices.
Developed and maintained strategy on ensuring customer satisfaction on all service interaction. Demonstrated knowledge of services and professionalism.
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