Service Rep Customer

MISTI EDWARDS

** * ****** *** ********, Oh ***** C: 380-***-**** **********@*****.***

Objective

Seeking steady full-time employment with a company that values a strong work ethic, willingness to learn, and drive to succeed.

Experience

12/2021-

Current

Teleperfomance

Taking incoming calls for US Bank Customers

Providing customers with account related information regarding balance, charges, or finding local banks and ATMS.

Assisting customer with getting replacement lost or stolen cards Transferring customer to appropriate department for additional assistance as needed

Escalating customer banking issues

10/2021-

12/2021

Robert Half

Working for Lendmark Financial

Calling customers about their bills that are behind Notating accounts

11/2020-

09/30/21

Insight Global

Incoming calls about health insurance

Answering questions about health insurance

Putting notes on accts

7/2020-

10/22/2020

9/2019 to

7/20/2020

Homepro

Preforming outbound calls to assist potential customers with setting up appointment for remodeling inquires

Notating accounts

Scheduling appointments

Micro Center Hilliard Oh

Take incoming calls Assisting customers with Product information Text messaging back and forth with Customers regarding product information and availability

Making notes on accounts for every call.

Skills:

• Type 30+ WPM

• Multi-line Phones

• 15+ years working with

the public

• Strong verbal and written

communication skills

• Call center experience

• Placing customer orders

via phone

• Successfully multitasked in

a fast-paced environment

• Deescalating angry/un-

happy customer

04/2019 to

8/2019

12/2018 to

04/2019

04/2018 to

10/2018

Chase Bank, Dublin oh

Answering incoming calls about banking

Notating accounts with detailed information regarding customers call Express Scripts Dublin, Oh

Handle outgoing calls regarding prescriptions

Send calls over to speak with a pharmacist

Customer Service Rep

HKT Teleservices - Dublin, Oh

Handling incoming calls regarding home warranty insurance Documenting customer accounts on every call

Upselling when opportunity available to provide customers with better coverage

Educating customer on current coverage and possible changes to ensure proper solution.

11/2017 to

02/2018

Customer Service Rep

Teleperformance - Columbus, OH

Handling incoming calls related to purchases, billing and returns Assist customers with placing orders with online web store Take orders via phone

Handling payment information.

01/2017 to

09/2017

Customer Service Rep (Billing)

Spectrum/Charter - Irving, TX /Zanesville, OH

Answering calls from Customers about bills and services Documentation of customer account on every call.

Assisting customers with setting up payment arrangements Listening to customers to provide best possible solution to billing issues 10/2015 to

11/2016

Customer Service Rep

Telvista (Metro PCS) - Dallas, TX

Answering calls from reps and customers

Ported cell phone numbers for new or current customers Documented each account with steps taken to resolve customers call Troubleshooting cell phone related issue for customers and in-store reps Assisted customer with cell phone plans to suit their individual needs

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