Call Center Code 10
Resume:
CURRICULUM VITAE
OF
CAIPHUS MPHO MAMASELA
PERSONAL DETAILS
SURNAME : Mamasela
FIRST NAMES : Caiphus Mpho
IDENTITY NUMBER : 831-***-**** 088
RESIDENTIAL ADDRESS : 6789 Matlosane Street
Zone 4
Diepkloof 1864
TELEPHONE NUMBER : (011-***-****
MOBILE NUMBER : 081-***-**** / 073-***-****
E-MAIL ************@*****.***
GENDER : Male
HEALTH : Excellent
DRIVER’S LICENSE : Code 10
HOME LANGUAGE : Setswana
OTHER LANGUAGES : English
Southern Sotho
Zulu
SECONDARY EDUCATION
INSTITUTION : Namedi High School
HIGHEST STANDARD PASSED : Matric (2002)
COURSE SUBJECTS : Setswana
English
Afrikaans
Mathematics
Economics
Business Economics
Mercantile Law
TERTIARY EDUCATION
INSTITUTION : College Campus (2003)
QULIFICATION : Information Technology
COURSE SUBJECTS : Computer Literacy
Word Processing
Presentation Graphics
Electronic Mail
Network Architecture (N+)
INSTITUTION : PC Training & Business College
(2004)
QUALIFICATION : Information Technology
COURSE SUBJECTS : Self Improvement Techniques
Information System
(Word, Excel & PowerPoint)
Visual Basics
Business Communications
INSTITUTION : PC Training & Business College
(2005)
QUALIFICATION : Information Technology
: Networks
Database Systems
Total Quality Management
Programming C++
Programming Java
Information System
WORK EXPERIENCE
COMPANY : Telkom
POSITION : Tech Officer (Call Center)
From: 2006-08-01 to 2010-09-01
WORK TELEPHONE : (012-***-****
EMPLOYMENT TYPE : Contract
JOB DESCRIPTION : Reporting lines for Business & Corporates
Escalations
Troubleshooting for Telkom internet
customers (ADSL)
Reporting Diginet lines
Reporting & testing ISDN & ADSL lines
Sending out of Technicians
Checking Status for Customers
REFERENCES :
NAME : Lungi Jeremiah
POSITION : Service Manager
COMPANY : Telkom
CONTACT NUMBER : (012-***-**** / (021-***-****
NAME : Allina Maredi
POSITION : Manager
COMPANY : Telkom
CONTACT NUMBER : (012-***-****
MOBILE : 081******* / 082*******
ACHIEVEMENTS
I was recognized as one of the best agents by Telkom S.A in 2007.
ACTIVITY MANAGEMENT
COMPANY : Telkom
POSITION : Technical Officer
From: 2010-09-01 to 2012-04-27
WORK TELEPHONE : (011-***-****
EMPLOYMENT TYPE : Permanent Position
JOB DESCRIPTION : Testing of data lines including BVS and normal land lines
Reporting data lines for business and corporate clients
Providing constitutions for technicians
Updating UniPC comments hourly
Tracking of technicians
REFERENCES
NAME : Sipho Gift Nkosi
POSITION : Supervisor
COMPANY : Telkom
CONTACT NUMBER : (011-***-****
MOBILE : 065******* / 081*******
NAME : Victor Masangu
POSITION : Manager
COMPANY : Telkom
CONTACT NUMBERS : (012-***-****
MOBILE : 081*******
BVS ASSURANCE AND DISPATCH
COMPANY : Telkom
POSITION : Technical Officer / Dispatch
ADSL Testing & Configuration
From: 2012-04-27 to Current
WORK TELEPHONE : (011-***-****
EMPLOYMENT TYPE : Permanent Position
JOB DESCRIPTION : Configuring of ADSL Lines and Telkom Modems
Creating work orders for technicians
Dispatching of faults to technical department
Testing ADSL and PSTN lines
Facilitating site meetings
Escalation
Managing assurance activities of Telkom PABX system
Assisting customers with PABX programming
REFERENCE
NAME : Godfrey Xaba
POSITION : Manager
CONTACT NUMBER : 012-***-****
MOBILE : 081*******
NAME : Bongile Mnguni
POSITION : Operational Manager
CONTACT NUMBER : 012-***-****
MOBILE : 081*******
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