Storage Customer Guidance Counselor

Donovan Hubbart

California, MD, 206**-***-*** ***4 *******.*******@*****.*** linkedin.com/in/donovanhubbart Information Systems Director

Program & Project Management Business Process Mapping Change Management IT leader with an extensive background in developing and executing strategies designed to drive transformational change to advance IT infrastructure and cloud operations objectives while mitigating risk. Expertise in directing global infrastructure and cloud operations, modernizing legacy systems through next-generation services and capabilities, and steering business, operations, and IT change management initiatives. Recognized for streamlining operations and enabling transparency to optimize processes for operational transformation. CORE COMPETENCIES

Data Center Design

Systems and Process Analyst

Infrastructure Design & Management

IT Management

Cloud Computing

IT Strategy & Risk Planning

Contractor & Supplier Negotiation

Team Mentoring & Leadership

New Business Development

Budgeting & Forecasting

Business Continuity

IT Investments Optimization

CAREER OVERVIEW

IBM – CLIENT CARE – Washington, DC 2016 – 2023

GLOBAL PROJECT MANAGER – OPERATION CHANGE MANAGEMENT 2018 – 2023 Designed and supported transformation initiatives, including a structured change management strategy, within Storage Customer Care program. Established active change management and people engagement best practices to drive transformational change and end-user adoption. Collaborated with clients and internal sales and support teams to manage strategic change programs to improve customer satisfaction and technology adoption.

Delivered operational education programs to support the organizational change initiatives to up-skill teams in delivering world class service and ensuring lasting impact to change initiatives.

Design Hybrid Cloud models with Cybersecurity frameworks based on NIST to mitigate vulnerabilities.

Assembled and spearheaded new technical account management team globally and launched offering with focus on achieving transformational change via Agile organizational model to attain IT infrastructure and cloud operations goals.

Served as technical lead for enterprise storage and training coordinator, concentrating on automating processes and workloads to streamline operations and cut costs while mitigating risk by focusing on Protect, Detect and Recover.

Established and managed relationships with Product Management/Strategy, Product Owners, and Issue Management

& Resolution teams.

Analyzed business current state and future state business processes and change impacts, to shape organizational solutions and drive value.

Gathered, analyzed and reported available data to tailor change management priorities and measure adoption.

Evaluated overall impact to develop a customized and scaled strategy for managing the people side of the initiative.

Received multiple awards, including the Bronze Top Learner (2021), the Manager's Choice Award (2019) and the Top Learner (2018).

SENIOR TECHNICAL ACCOUNT MANAGER 2016 – 2018

Evaluated customer needs to suggest upgrades or additional features. Answering product-related queries in a timely manner. Maintained customer relationships and satisfaction. Provided reports to developers and stakeholders on product performance. Ensured on-time deliveries of products in good condition. Tracked account metrics.

Partnered with clients to increase customer satisfaction by providing technical support before and after-sales.

Addressed client queries in a timely manner and trained clients to use IBM Storage and Cloud offerings while working with the sales team to increase margins.

Mitigating risk by encryption at source, data in flight and data at rest strategies and lifecycle of data.

Enabled client product usage and investment using extensive technical knowledge, as well as identified savings in client investment and improved internal and external processes while managing risk. Donovan Hubbart 202-***-**** *******.*******@*****.*** CHANNEL PARTNER ROMAX INC. – Charlotte, NC 2014 – 2016 Maintained alignment between customer expectations and deliverables. Defined terms and conditions to gain customer commitment and buy-in. Adhered to project timelines by proactively chairing project meetings and updating all project documentation. Oversaw budgeting and forecasting of sales and resources to realize pre-defined objectives.

Established policies and procedures for transforming SaaS for manufacturing environments with VMware focus for customers such as ThermoFisher Scientific and Coca-Cola.

Selected as Technical Lead for demonstrations and trial installations. Drove new business development efforts by performing in-depth market research and marketing for Shoplogix in the Plastics domain in the USA.

Formulated, deployed, and led cutting-edge infrastructure adoption for evolving business models. BUSINESS DEVELOPMENT ENGINEER BMSVISION LLC – Charlotte, NC 2012 – 2014 Spearheaded and delivered large-scale and complex client engagements with emphasis on product development, engineering, supply chain, and manufacturing sectors, with customers such as Medivators – Cantel Medical, Igloo Products, and Stihl Equipment. Initiated and managed overall aspects of business development, while improving quality of deliverables. Directed all aspects of programs/projects as a member of the PMO and the CRB

Increased sales pipeline from $500,000 to $2 million in two years and accomplished rapid growth in minimal time.

Expanded agent network to 20 active agents based in multiple states and Canada to grow footprint and market reach.

Set up new agency network using social media to gain market knowledge and trust, which augmented market share. GROUP IT DIRECTOR PAILPAC (PTY) LTD – Durban, South Africa 2002 – 2012 Engaged in contractor and supplier negotiations to guarantee seamless flow business operations, while focusing on enhancing business operations using industry knowledge to mitigate risk. Served as Cybersecurity Lead to create infrastructure to support online and mobile business, examine risks, manage end-point security, execute security audits, and enforce policies for continued security.

Governed infrastructure design of replicated VMware SAN on EqualLogic to power system requirements and delivered business value over Cisco/Avaya VOIP communication strategy.

Boosted productivity and mobilized internal/external sales initiatives through IT strategy planning, while ensuring compliance with emergent business processes.

Appointed as management board member to contribute to massive growth from one production facility to six facilities with consistent growth to secure a position as top-tier player in packaging across South Africa. EARLY CAREER

PRODUCT MANAGER FOR EMEA – SERVER INFRASTRUCTURE BOOZ ALLEN & HAMILTON – London, UK & Sweden COMPLIANCE OFFICER – LICENSING & COMPLIANCE BNP-PARIBAS – London, UK GUIDANCE COUNSELOR OUR LADY OF FATIMA – Boston, MA SENIOR NETWORK ENGINEER – INFRASTRUCTURE DATATEC LTD – Durban, South Africa EDUCATION & CERTIFICATIONS

BCOM, Business Information Systems Management, The University of Maryland Agile Foundation

IBM Cloud Technical Advisor

Certified Project Management (CPEM)

Corporate Risk Management (CRMC)

The Essentials of IT Service Management (ITILv3)

NFQ5

TECHNICAL PROFICIENCIES

IBM Cloud and Quantum, IBM Storage, Visio, Mindjet, Microsoft Project, Microsoft Active directory, Microsoft Group policy, MS Security, Microsoft SharePoint, VMware, Hyper V, Shoplogix MES, Syspro ERP, Microsoft Dynamics ERP, Microsoft SQL, Team Centre, XMind, Verse, Collaboration Server, Cisco Switching, Voice and collaboration, Novell, Unix, RedHat, Linux, BMSVision Manufacturing Execution systems, Cloud, IoT, Box Cloud Services, SaaS, B2B

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