Administrative Clerk Customer Service
Resume:
Contact
Singapore **0006
+65 86704907 (Mobile)
**********@*****.***
www.linkedin.com/in/snrifafarveen
(LinkedIn)
Top Skills
Industrial Sales
Team Spirit
Business Development
Certifications
Verified International Academic
Qualifications
SHAIK NAJIMUDEEN
RIFAFARVEEN
SALES DIRECTOR at SINGAI TRADING & CARGO PTE LTD
Singapore
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Compiled and analyzed data to determine approaches to improve sales and performance. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience
Singai Trading & Cargo Pte Ltd
6 years 2 months
Sales Director
January 2022 - Present (11 months)
Singapore, Singapore
• Boosted profits through effective supervision of entire sales department.
• Promote positive relationships with major customers to understand their needs.
• Executed strategic plans for growth and new acquisitions.
• Creative innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
• Updated products, service agreements and pricing to retain competitive advantages and generate new customers.
• Hired, trained and built high-performing team of sales representatives. Sales Manager
October 2016 - January 2022 (5 years 4 months)
Singapore, Singapore
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
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• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
KSP (S) Logistic Pte Ltd
Administrative Clerk
May 2014 - July 2015 (1 year 3 months)
Singapore
Performed all types of secretarial and administrative duties including typing letters, invoices, business offers, accounting statements, and banking. Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Entered data into system and updated customer contacts with information to keep records current.
Mustafa's Pte Ltd
Sales Assistant
February 2011 - August 2013 (2 years 7 months)
Singapore
• Helped customers locate products and checked the store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Maintained records related to sales, returns, and inventory availability.
• Referred customers to various services by evaluating needs and providing recommendations.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Fielded customer questions to share information about products, availability, and pricing.
• Assisted customers with prompt and polite support in person. Page 2 of 3
• Input credit and debit card payments in the POS system to complete purchases.
Worked independently with minimal supervision.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Annamalai University, Annamalainagar, India
Bachelor's degree, Information Technology · (2006 - 2009) Aptech Computer Education, Mayiladuthurai
Diploma in Computer Application (DCA), MS OFFICE, TALLY, HTML · (2007 - 2008)
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