Francine Accardi

adxcg1@r.postjobfree.com

Wharton, NJ 07885

570-***-****

Objective: Worked in many short term contract roles since 2018, however I’d like to obtain longer contracts for permanent roles in New Jersey in project

management and/or business analyst positions.

Summary:

-Technical IT Business Analyst: Managing documentation of business requirements, creation of procedure documentation and user training, analytic analysis, test plan creation, UAT testing, meeting with client to obtain approval on requirements. Creation of process workflows for as is and to-be processes. Utilizing Agile/Sprint and Jira methodologies to ensure customer satisfaction, managing project tasks and track issues and concerns.

-Project Manager/Project/Change Manager Analyst with extensive experience in Project Management Methodologies, including Systems Infrastructure LifeCycle (SILC), Software Development LifeCycle (SDLC), Project Management LifeCycle (PMLC)and Waterfall project methodologies.

-Six Sigma Green Belt Certification.

-RPA-Automation Anywhere certified in Business analyst and Project management. Additional RPA Kore. ai- NLP –Natural Language

-Processing 25+ years of professional experience in Banking and Financial Services Industries. Experience with Clarity for Project financial tracking of project monthly budget forecasting and managing resources. Extensive experience with CAPEX/OPEX expenditures.

-Worked with Procurement to secure and obtain SOWs for software & hardware from vendors to manage PO costs.

-Extensive experience with SharePoint administration on Project Tracking and Document Collaboration.

-Extensive experience with MS Excel (Pivot Tables), Power Point, MS Project, MS Access, SQL and Visio

Experience

IT Business Analyst -Fiserv Client

Intellect Group 555 North Point Center, E Alpharetta, GA, 30022

NJ March 2022- October 2022

-Provided support for payment processing application integration for Capital One Bank to EPP. Working with client to update to ISO2002 payment messages upgrades

-Working with client to integrate major changes for new ISO 2022 fed message formats to validate messaging standards for sending message payments.

-Ran SQL reports, utilizing the client data base.

-Performed Unit testing and debugging of issues.

-Used Jira to create and track epic product functionality and issue resolution.

-Attended Agile daily stand up meetings with the functional team, tech team and Client teams.

Business Analyst- Pfizer Client

Atlas LLC 400 Connell Dr, Berkley Heights, NJ 07922

October 2021 to December 2021

-Managed financial project with Pfizer Digital Team to identify efficiencies within several teams to streamline procedures and processes so that they are

consistent with the current financial project budget reporting processes.

-Analyzed current workflow process and created a to-be process.

-Training of PMs and BAs to ensure proper procedures were utilized to track project financials in the agreed upon management tool.

Technical IT Business Analyst- Pfizer Client

Deloitte LLP, Parsippany, NJ 07054

January 2021 to April 2021

-TechnicaI IT Business Analyst support in accordance with the PMO and SDLC and Agile/Jira project methodologies.

- ManagedPfizer client meetings and project documentation for the creation of RPA-Kor.ai technical-BOT- NLP–Natural Language processing requirements.

-Developing & reviewing conversation UI workflows provided. Developed RBA business requirements. Supported technical lead for unit testing, identifying bugs in the WEB program, issues resolution utilizing Jira,

reporting project weekly status, and supporting deployment strategy. Develop user test cases.

-Facilitated daily standup meetings with the project team, technical team, stakeholders and clients to obtain current status of deliverables and document any issues

to be resolved.

Technical IT Business Analyst –Moody’s- Client

NCS Technologies, Piscataway, NJ, 08854

February 2020 to June 2020

-Certified as a Business analyst and project manager for Automation Anywhere software.

-Responsible for transcribing Moody’s -Client’s recorded sessions for process improvement requirements to determine automated product/ processes. Developed RBA business requirements.

-Successfully managed the design/products development and testing for BOT-RPA initiatives.

-Analyzed current workflow process and created a to-be process UI workflow. Created a detailed Project Definition Document (PDD) document the to-be product requirements.

-Use of analytics to determine the production and resource saves realized to justify automating manual reports and reconciliations. Obtain client approval & sign-off on product/process requirements document.

-UtilizeAgile/Jira methodologies to manage project tasks, track key issue/problems and ensure continuous improvement throughout the project. Use of Jira templates to document user stories to create a project summary which included: project scope, user role, project goals, benefits, user acceptance and approvals.

-Facilitated daily Agile sprints with team members and clients to collaborate what tasks were completed, in process and which tasks still need to be completed.

- Managed risk using RAID logs, project backlog, scope creep and budget concerns ensuring there was no risks from a budget perspective.

-Creation of test case plans, testing, bug/issue resolution and change management. Develop user test cases.

-MS Project Planning software, (RPA-Automation Anywhere software) testing platform, Excel Pivot tables, concatenations and automated excel reporting.

IT Business Analyst

Micro Strategies, Inc, Parsippany, NJ

September 2019 to November 2019

-Managed projects in accordance with Agile/Sprint methodology. Participated in daily sprint stand-up meetings with team members and clients to collaborate completed tasks, tasks in process, future tasks and documented user stories via a Jira template. Created process workflows for as is and to-be processes

-Managed risk, project backlog, scope creep and budget concerns ensuring there was no risks from a budget perspective.

-Created the users requirements, reviewed and verified the design and UAT testing for project product releases.

-Managed Client supported projects and weekly project financial reporting. Managed portfolio project reporting. Use of change management to obtain project scope changes.

-Worked with clients to develop an automated product solution to improve processes for their production application. Secured software with vendors and managed SOWs and procurement.

-Use of communications analytics (i.e. email volumes, report volumes, invoices, and letter communications, etc) to determine the production and resource saves realized to justify automating manual processes to be housed in a central document repository.

-Managed a project to determine a desktop solution for a Client. Worked with the client to document requirements for a manual intake form to be uploaded into Alfresco/Box solutions to allow automated product/process of operational function.

IT Business Analyst-Alcon Client

Novartis, Hanover, NJ

September 2018 to April 2019

-Managed projects in accordance with the PMO and SDLC project methodologies. Performance of the industry standard PM tasks from the project charter to post-implementation, management of budgets, schedules, delivery, vendor management, testing, issue resolution, and change requests. Pharma Portfolio Project management.

-Utilized the change management process to make changes to the budget, resources and requirements that were already locked down in the transition scope.

-Successfully worked as Technical IT Business Analyst as part of a PMO merger and acquisition team to transition 317 Commercial system Pharma applications to the divesting company. Responsibilities included: analysis of separation applications which would either be cloned or retired. Analysis of transition of applications to be deactivated or transferred to the divesting Company. Performed analysis for the divesting applications list to keep in sync with the master file, Project tracking financials on Clarity and the divesting company list.

-Managing of contract renegotiation, CAPEX/OPEX expenditures and application transfers from the existing server to the end state server.

Project Manager/IT Business Analyst

MetLife Insurance Company, Clarks Summit, Pa

April 2016 to Jan 2018

-Responsibilities included: Business analyst for client application fixes, enhancements and financial analysis. Additional responsibilities: project management, portfolio project management utilizing Waterfall & Agile project methodologies, change management, coordination and managing project teams, team building. Data migration for new products/existing processes from the legacy applications to Met Care & IVR applications to new applications, mainframe and architecture support. Analysis of process improvements and creation of workflows to streamline procedures and gain efficiencies. Use of analytics to determine the production and resource saves realized to obtain project budgetary approvals. Used Clarity and Ariba to track project financial forecasting and project actuals. Managed project budgets to reconcile within $10K for monthly management reporting Worked with Procurement to secure and obtain SOWs from software vendors.

-Facilitated daily agile sprints with team members and clients to collaborate what tasks were completed, in process and which task still need to be completed. Managed risk, project backlog, scope creep and budget concerns ensuring there was no risks from a budget perspective.

-Successfully managed the Project Intake Coordinator role for the Sr. Business Managers ensuring Business intakes are properly estimated for IVR, Insight and Met Care application teams. Successfully worked with the internal technical team of 25 people and application partners to obtain Technical support, Business approvals and schedule project resourcing. Successfully managed multiple IVR, Met Care software releases working with IT developers to support mainframe infrastructure and architecture support, testers and cross-functional business units to fix system bugs and implement enhancements.

-As Project Manager, successfully reviewed project proposal, estimates and/or plans to determine timeframe, funding limitations, procedures for accomplishing project staffing requirements, and allotment of available resources to various phases of a project. Establish project kick-offs, work plans, staffing for each phase of project, and arrange for recruitment or assignment of project personnel. This included: product/process design, preparing monthly project financial reconciliations, forecasting and reports for submission to accounting department and to be reviewed and approved by Business Management. Additionally, prepared reports for management and clients. Responsible for timely, accurate submission of all project activity, incident reporting, and other project related data.

-Working with executive management for appropriate approval, provide a risk assessment and options for resolution. Managed vendor SOWS with Procurement to ensure external applications were properly priced and maintained.

- As Business Analyst successfully managed the Production Break/fix projects and implemented various IVR, MetCare, projects for IVR voice applications with a team of 15 IT mainframe and architecture managers,, QA testers and Business UAT staff.

-Successfully managed a project team of 10 associates to upgrade the NICE IVR customer service application. Worked with Business to identify the current issues and enhancements for the upgrade.

-Successfully utilized the change management process to make changes to the budget, resources and requirements that were already locked down in the transition scope. Managed meetings with the governance teams to obtain approvals for changes to the original scope, address scope creep and backlogged projects

Project Manager and Sr Project IT Business Analyst

Bank of America, Scranton, PA

September 1994 to March 2015

-Managing, planning, and coordinating of cross functional and cross organizational projects including all Global initiatives. Responsibilities included: business analysis, financial analysis, forecasting and reconciliation, project management, portfolio project management, change management, coordination, team building, managing project teams, analysis of product/process improvements, use of analytic analysis to determine project cost saves, data migrations, supporting mainframe and architecture infrastructure initiatives, creating workflows to streamline procedures and gain efficiencies for cross Bank initiatives. Business Continuity Manager, Facility planning and site relocation manager.

-Utilized Clarity for Project Tracking, Monthly Forecasting and Managing Resources (Putting in the resources work hours and identifying the outsourced associates billed outside of the company and sending over to the accounting system.

-As Project Program Manager & Business Analyst successfully managed all bank to bank mergers and acquisitions from end to end for all major financial institutions. Worked with the clients to define business functional requirements, data mapping, and gap analysis. Working team of 50 associates including: Stakeholder approvals, Line of Business Managers, technical IT infrastructure and architecture teams, change management, QA testing resources, vendors to identify data requirements. Use of analytic analysis to justify continuation of process and functions, map data fields, design, testing, user training, procedure development, reviewing loan agreements cross functional teams, implementations and provide financial accounting reconciliations. Created workflows for as is processes and to-be processes. Managed intergrations to internal cross functional departments (ie. Credit-AFS, ACBS & loan IQ, Deposits systems,l/L financial balancing

-Successfully utilized the change management process to make changes to the budget, CAPEX/OPEX expenditures, resources and requirements that were already locked down in the transition scope. Managed meeting with the governance teams and stakeholders to obtain approvals for changes to the original scope of the projects. Worked with Procurement to secure and obtain SOWs from our software vendors.

-Managed SharePoint Administration and Documentum for Project Tracking and Document Collaboration for all the teams.

-Successfully managed a team of 20 associates to implement the transition of the Global Trade Letters of Credit products to the credit loan system applications via integration testing only. Responsibilities included: Analysis of Product and data mapping to credit systems, supported IT infrastructure and architecture teams, use of analytic analysis to justify continuation of process and function, supported user access reporting, resolution of technical issues, and maintaining credit application tables, reviewing loan agreement, cross functional testing and reconciliation.

-Successfully managed various projects for all facility infrastructure upgrades and closures with Property Management across the Global Letter of Credit footprint. Responsibilities included: relocating personnel, working with infrastructure technicians to implement IVR telephone systems, maintaining agent ACD tracking software, hardware upgrades, and telephone recording systems. Analytic analysis to justify the budgetary saves by upgrading to the AVAYA communication system.

-Successfully managed a client facing project team of 25 associates to transition Trade Ops from an existing client front-end website based system to a new front-end system named Trade-Pro for more than 1000 clients. Created workflows for as is processes and to-be processes. Project responsibilities included supporting infrastructure IT tech teams, design, development, testing, procedure documentation, client training and implementation of a new client front end.

-Successfully designed and improved the Global Trade Ops key management performance metric reporting and employee capacity transaction tracking for employee performance reviews utilizing transaction data from the mainframe system. Use of analytic data from transaction volumes was utilized to realize production and budgetary saves. This reporting system significantly improved the Associate performance review process for Managers and cut down the review process.

-Successfully maintained vendor contracts and annual budget for equipment and software. Worked with Procurement to obtain SOW approval and bring on new vendors to comply with Bank standards.

-Responsible for managing the Business Continuity virtual recovery strategy in the US, UK, Asia and India for Global 300 associate. This project provided seamless client impact due to uninterrupted transaction processing service. I was recognized by Sr. Executive Management for implementing this Global BCP strategy in the Bank. Successfully managed all Business Continuity contingency planning and testing for Global Trade operational sites for all Global team associates. Maintained plans and coordinated annual compliance of off-site product functional tests. Successfully managed the technology and infrastructure coordination of the business resumption hot sites.

-Successfully managed various project teams utilizing Six Sigma Greenbelt analytic methodologies. Managed a project team of 20 associates to reduce occupancy costs in the Trade Operations disaster recovery sites resulting in a $254K annual cost save due to site closures and three site consolidations.

-Successfully managed a team of 10 associates in the Document Imaging and Receipt & Distribution units. Responsibilities included: supporting of mainframe and architecture support, team building, design, testing, procedure documentation and implementing a document imaging application for Letter of Credit documents utilizing FileNet Document Imaging Software. R&D responsibilities including receipt of all client documents and payments. Was key Business Analyst to design, develop, test and implement an in house document imaging application to support the Global payment processing on the letter of credit mainframe application partnering with Filenet, Kofax and IBM.

-Successfully managed a project with a team 50 associates utilizing Swift Message process. This responsibility included team building, coordinating with the technical team to develop product design, develop, test, train, procedure documentation and implement the FX function from the legacy Letter of Credit system to the Global SWIFT FX application and bring the function within Regulatory Compliance specifications. Created workflows for as is processes and to-be processes.

-Successfully managed a team of 10 associates in the Financial Control Proof Unit to prove general ledgers for a $35 billion liability portfolio, managed the creation of all regulatory reporting to financial regulators. Implemented an automated proof process from a manual process reducing a 6 hour process to down to 3 hours. Created workflows for as is processes and to-be processes.

-Successfully managed Production mainframe system applications team of 12 associates in the Production Support unit Coordinated with the Technical and Business teams for product/process development, testing, procedure documenting, training, implementation of system issues and product enhancements.

Certifications

ABA American Banking Association, NY, Business Management - BA Certification

Six Sigma Greenbelt Certification

RBA- Automation Anywhere Certification

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