Data Entry Service Representative

LATOYA DAVIS

Charlotte, NC *****

704-***-****

*******************@*****.***

Authorized to work in the US for any employer

WORK EXPERIENCE

Shift Leader Prime Foods Express - Charlotte, NC July 2018 to Present

• Customer service, food service

• Monitor Sales and Sales Goals

• Provide Exceptional Customer Service and Sales to customers

• Data Entry and Data Processing

• Restock Various Products

• Provide Conflict Resolution for Customers/Complaint Tracking

• Handle merchandising, replenishment and inventory

• Create and maintain visual displays

• Cash Handling and ensure accuracy

Belk Housekeeping Belk September 2015 to July 2018

• General cleaning around Belk

• keeping restrooms cleaned and stocked up

• Remove trash from different departments within Belk Customer Service Representative (CenterPoint Energy) - North Carolina March 2012 to September 2015

• Performed customer service surveys

• Provided policy and service information

• Answered general questions

• Provide Exceptional Customer Service and Sales to customers

• Data Entry and Data Processing

• Handled a high volume of inbound calls from various customers

• Answered questions, provided education, and solved complex HR and financial issues related TYPE PERSONAL NAME

• Toggled between multiple screens and systems to address concerns and provided support to employees while navigating computer system

• Updated files in database and communicated with third parties to research and assist customer inquiries

Housekeeping Aide Charlotte Health and Rehabilitation - Charlotte, NC May 2013 to August 2015

• Cleaning common areas along with residential areas

• Assistance to residents with light duties

• Provided Conflict Resolution

• Contributed to the upkeep and appearance of the health facility EDUCATION

GED in High school completion

Central Piedmont Community College - Charlotte, NC 2010

High School

West Charlotte High School - Charlotte, NC

1994

Computer Skills: Microsoft Office Word, Excel and PowerPoint. SKILLS: Exceptional Customer Service, Detail Oriented, Consistent, Dedicated, Strong Work Ethic, Aware of Chain of Command, Active Listening Skills, Strong Communication, Energetic, Positive Thinker, Data Entry and Collection, Inventory Control, Marketing and Merchandising, Networking, Sharp Problem Solver, Team Player, Time Management.

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