Rong (Evelyn) K. Lee

adxcdx@r.postjobfree.com

**** **********

Richardson, TX 75080

214-***-****

OBJECTIVE

Pursuing a management position in a growing organization where current background, education, and experience will be utilized toward continued growth and advancement of knowledge and skills.

EXPERIENCE

AT&T Global Real Estate

Senior Manager Global Real Estate, November 2017 – Present

Manage over 665,492 sq ft AT&T facilities.

Vendor management

Collaborate and resolved issues with the business units.

Completed 2022 impairment project at Plano buildings.

Implement Smart garage parking system for Downtown Dallas HQ

Implement Valet program for Dallas Discovery District

Partner with Design and Construction completed garage renovation project.

Partner with Executive Support team to provide extraordinary customer experience to AT&T Executives

AT&T Mobility Customer Experience and Operations Device Support Center (DSC)

Sales Operation Manager, September 2013 – February 2017

Ranked #1 in the nation, over 103 Device Support Centers in the country.

Conduct monthly market/store visits to implement DSC methods and procedures

Supervise various locations: MacArthur, Addison, and Dallas DSC

Developed Service Specialists to AT&T Information system technician II position - 2015/2017

AT&T Mobility, Preston Royal Texas

Retail Sales Manager, October 2007- September 2013

Interact extensively with clients and supervisors to develop and deliver optimal business cases and scenarios

Top ranking in NTX COR on yearly audit

Coached and developed RSCs to management role

Advanced Northpark Center location from SM1 to SM3

Supervised various locations proving success in sales: Garland, Northpark, NW Highway and Preston Royal

EDUCATION

MING-CHUNG UNIVERSITY. Taipei, Taiwan

Major: BA in Business Administration

Relevant Coursework: Accounting, Marketing, Strategic Management, Operations Mgt., Economics and Policy, International Business, Security Valuations, Management Statistics, Management Finance, Corp. Restructuring, Organizational Behavior, Investments, Operations Strategy, International Marketing.

SKILLS

Proficient use of the Internet and Microsoft Office software--Excel, Word, Outlook, PowerPoint.

Multilingual--communication skills in English, Mandarin Chinese, and Taiwanese.

Excellent leadership, analytical, communication, and interpersonal skills—effective client relationship skills.

Proven ability to work independently, handle simultaneous projects, meet deadlines, and coordinate projects.

Motivated self-starter with an aptitude for learning new skills quickly and exceed in team projects.

Certifications

Project Management FDN

Developing a Service Mindset - 2021

Boosting Your Team’s Productivity – 2021

Skill for Inclusive Conversation – 2021

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