Retail Sales Manager
Resume:
Rong (Evelyn) K. Lee
********@*****.***
Richardson, TX 75080
OBJECTIVE
Pursuing a management position in a growing organization where current background, education, and experience will be utilized toward continued growth and advancement of knowledge and skills.
EXPERIENCE
AT&T Global Real Estate
Senior Manager Global Real Estate, November 2017 – Present
Manage over 665,492 sq ft AT&T facilities.
Vendor management
Collaborate and resolved issues with the business units.
Completed 2022 impairment project at Plano buildings.
Implement Smart garage parking system for Downtown Dallas HQ
Implement Valet program for Dallas Discovery District
Partner with Design and Construction completed garage renovation project.
Partner with Executive Support team to provide extraordinary customer experience to AT&T Executives
AT&T Mobility Customer Experience and Operations Device Support Center (DSC)
Sales Operation Manager, September 2013 – February 2017
Ranked #1 in the nation, over 103 Device Support Centers in the country.
Conduct monthly market/store visits to implement DSC methods and procedures
Supervise various locations: MacArthur, Addison, and Dallas DSC
Developed Service Specialists to AT&T Information system technician II position - 2015/2017
AT&T Mobility, Preston Royal Texas
Retail Sales Manager, October 2007- September 2013
Interact extensively with clients and supervisors to develop and deliver optimal business cases and scenarios
Top ranking in NTX COR on yearly audit
Coached and developed RSCs to management role
Advanced Northpark Center location from SM1 to SM3
Supervised various locations proving success in sales: Garland, Northpark, NW Highway and Preston Royal
EDUCATION
MING-CHUNG UNIVERSITY. Taipei, Taiwan
Major: BA in Business Administration
Relevant Coursework: Accounting, Marketing, Strategic Management, Operations Mgt., Economics and Policy, International Business, Security Valuations, Management Statistics, Management Finance, Corp. Restructuring, Organizational Behavior, Investments, Operations Strategy, International Marketing.
SKILLS
Proficient use of the Internet and Microsoft Office software--Excel, Word, Outlook, PowerPoint.
Multilingual--communication skills in English, Mandarin Chinese, and Taiwanese.
Excellent leadership, analytical, communication, and interpersonal skills—effective client relationship skills.
Proven ability to work independently, handle simultaneous projects, meet deadlines, and coordinate projects.
Motivated self-starter with an aptitude for learning new skills quickly and exceed in team projects.
Certifications
Project Management FDN
Developing a Service Mindset - 2021
Boosting Your Team’s Productivity – 2021
Skill for Inclusive Conversation – 2021
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