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DAWN GONZALEZ
Winston-Salem, NC 27127 336-***-**** ***************@*****.*** PROFESSIONAL SUMMARY
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Experienced manager with over 15 years of experience in food and guest services. Excellent reputation for resolving problems and improving customer satisfaction.
SKILLS
Performance improvement
Recipes and menu planning
Marketing and Advertising
Food Preparation and Safety
Recruitment
Food service background
Cost-controls
Food Plating and Presentation
Inventory control and record keeping
Dynamic, friendly hostess
Budgeting
Staff Scheduling
Point of Sale (POS) system operation
Staff Management
Passion for customer satisfaction
WORK HISTORY
Restaurant Manager, 08/2017 to Current
HonkyTonk Smokehouse – Winston-Salem, NC
Prepared for and executed new menu implementations. Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Organized special events in restaurant, including receptions, promotions and corporate luncheons. Maintained safe working and guest environment to reduce risk of injury and accidents. Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Monitored inventory to determine loss points, maintain clear records and strengthen controls. Scheduled employees based on labor balancing requirements and forecasted customer levels. Manager, 03/2015 to 07/2017
Maxway Department Store – Yadkinville, NC
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Established and updated work schedules to account for changing staff levels and expected workloads. Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Delivered feedback to decision-makers regarding employee performance and training needs. Evaluated report data to proactively adjust and enhance operations. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
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Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Directed staff and managed annual capital budget.
Maximized performance by monitoring daily activities and mentoring team members. Approved regular payroll submissions for employees. Evaluated employees' strengths and assigned tasks based upon experience and training. Manager, 01/2011 to 12/2014
F.L. Roberts – Greenfield, MA
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Established and updated work schedules to account for changing staff levels and expected workloads. Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Onboarded new employees, including training, mentoring and new hire documentation. Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Maximized performance by monitoring daily activities and mentoring team members. Reviewed performance data to monitor and measure productivity, goal progress and activity levels. Developed and maintained relationships with customers and suppliers through account development. Approved regular payroll submissions for employees. Evaluated employees' strengths and assigned tasks based upon experience and training. Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment. Recorded inventory sales into organization's weekly income report. Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Maintained payroll information by calculating, collecting and entering data. Initiated direct deposits and prepared manual checks for 15 employees. Processed new hire paperwork and documents.
EDUCATION
GED: 03/1997
Gardner High School - Gardner, MA
General studies
Cna certificate
CERTIFICATIONS
Serv-Safe certificate
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