Customer Service Advisor
Resume:
Noluvuyo Cwele
*************@*****.***
** * ** ***** **, Durban Central
Objective
Multi-faceted efficient and reliable administrative professional seeking an opportunity to work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately and improve internal operations of the company or organization.
Experience
26 September 2022 - 31 January 2023
Claims Advisor
Huntswood
1st Central UK
Taking over 30 calls daily assissting customers with logging in new car claims.
Allocating Repair services customer vehicle
Checking and reviewing Customer Policies.
Solving customer queries telephobically and contacting network service providers if required.
Ensuring good customer services is recieved by customer
Dealing with angry and upset customers daily and ensuring they receive the best service.
01 February 2022-30 June 2022
Receptionist
Prevacare Dental
•Assisting patients via telephone, emails and social media with the appointment bookings, queries and treatment options a nd prices.
•Checking M edical a id benefits f or patients.
•Diary management a nd appointment t aking.
•Liaising with medical aid bureau system (Medis)- sending patient claims and receiving Edi reports and f eedback.
•Drafting an d s ending patient i nvoices.
•Colleting and u pdating patient records a nd medical aid accounts.
•Opening and closing o f t he s urgery.
•Creating a nd sending o f t reatment plans t o p atients.
•Reporting to t he dentist on all n ecessary patient in formation and records information.
•Responsible for General admin support, typing, scanning and photocopying of documents.
11 October 2021-31 January 2022
Customer S ervice Agent- (Claims Lodgement)
CCI South Africa
Hollard Australia
•Provide advice on making a claim and the processes involved.
•Process new insurance claims.
•Collect accurate i nformation and documents to proceed with a claim.
•Analyse a claim made by a policymaker to establish whether it satisfies the policy conditions.
•Guide policyholders on how to proceed with the claim.
•Identify reasons why f ull payment may not b e made.
•Explain to policyholders when t heir claim is n ot c overed.
•Contact tradespeople from a network of approved professionals and arrange for them to make repairs on t he policyholder's property.
•Monitor t he progress o f a claim.
•Investigate p otentially f raudulent claims.
•Prepare an initial estimate of costs and then closely monitor and keep a record of costs
•Ensure fair settlement of a valid claim
•Ensure the customer is treated fairly and that the customer receives excellent service in accordance with company g uidelines
•Handle any complaints associated w ith a claim
•Manage a ll a dministration aspects of t he claim
•Adhere to legal requirements, industry regulations and customer quality standards set by the company.
25 April 2021 - 29 September 2021
Cashier
Spar Yellowwood Park
scanning and packing products.
counting the money from the cash drawer before and after shifts .
collecting payments.
comparing receipts with revenues.
solving any customer inquiries.
01 D ecember 2019 -0 1 December 2020
Customer S ervice Assistant
IVS Solutions
•Provide s ervice to c ustomers via telephone and email.
•Improve customer service experience, create engaged customers, and facilitate organic growth.
•Responsible for a dministration and reconciliation of petty cash fund.
•Control resources and u tilize assets to achieve qualitative a nd q uantitative targets.
•Recruit, mentor and develop customer service agents and nurture an environment where they can excel through e ncouragement and empowerment.
•Keep a ccurate records and d ocument customer service actions and discussions.
18 September 2017 - 28 February 2019
Admin Clerk Intern
Inkosi Albert Luthuli Central Hospital
•Responsible for Patients registrations, bookings, and appointments on Radiology Information System (RIS) a nd Meditech.
•Providing ty ping s upport, u sing excel a nd w ord.
•Completing all radiology department SAP transactions as per departmental Supply chain management processes namely Purchase requisitions, Purchase orders, stock count, receipting of goods, NSI’s and compilation of general e xemption and SBD d ocuments and processing 201 orders.
•Answering the telephone, assisting with the telephonic bookings, queries and appointments.
•Responsible for General a dmin s upport, indexing, typing, scanning and photocopying of documents.
•Ensuring that appointment scheduling on all the Radiology modalities is completed as per department p rotocols.
•Assisting with meeting preparations, agendas a nd w ritting o f minutes.
Education
2019
Diploma in Management Assistant N4- N6
Coastal KZN TVET College
2017
SAP MM Purchase Requisition and Service Entry Inkosi Albert Luthuli Central Hospital
2017
Windows 10 Desktop, Microsoft Outlook, Microsoft Word
Inkosi Albert Luthuli Central Hospital
2015
National Senior certificate
Ogwini Comprehensive Technical High School
Skills
Excellent Communicationskills.
Excellent typing skills.
Excellent telephonic etiquette.
Pro-efficient in Microsoft Office- Excel, Word, PowerPoint, Outlook.
Proficient in SAP, Radiology Information System (RIS) and Meditech.
Knowledge in Medical aid billing processes and systems.
Exceptional Administrative skills.
References
Xolisile
Inkosi Albert Luthuli Central Hospital
Admin clerk
Glen
IVS Solutions
Director
Nomzamo
Spar
Supervisor
Zama
CCI South Africa
Team Leader
063044191
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