Front Desk Customer Support

Bhairavi Patel

Ladson,SC,USA 334-***-****

***********@*****.*** / ***********@*****.***

PROFESSIONAL

SUMMARY

Seasoned Front Desk & Manager professional offering 10 years of customer- facing performance. Handles administrative, operational and guest areas to cultivate quality service .

SKILLS

• Computer Reservations Systems

• Tour Arrangements

• Education Counsellor

• Front Desk Operations

• Hospitality Management

• Problem Solving

• Customer Support

• Event Management

• Office Administration

• Board meeting arrangement

• Visa filing

• Documentation

• Cash Control

• Reservation Management

• Feedback Collection

• Office Assistant

• Sales B2B and B2C

• Communication

• Time Management

• MS Office

WORK HISTORY

FRONT DESK EXECUTIVE /Counselor / Admin Manager 05/2012 to / 12/2022 Vision Services Ahmedabad, Gujarat

• Oversaw front desk operations with eye for Travel Agency Organization, staff productivity and operational efficiency.

• Customer Support

• Education Counsellor for study abroad students

• International university admission secure and visa assistance as per students requirement .

• All office administration work . Train to junior staff for back office work.

• Resolved Customer issues with Hotel and tour or reservations with knowledgeable and friendly service.

• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Customized travel plan organize for customer

• International ticket issue assistance by system

• Customer accounting expenses and income .

• Sales & marketing for business growth

USA Exp : Jan 2023 to Present

• ST : Admin Office -Since dec 2022 to May 2023 Worked as Office Admin in One of the Reputed Retail store based Business Chain Company Which located in Goose creek, South Carolina, USA . Who has Office to operate all stores Management : Work role - Organize office operations and procedures, handle correspondence, establish filing systems, review supply requisitions, and supervise clerical duties. Perform bookkeeping duties, including invoicing, handling accounts payable ledger, and entering payroll checks of employees.

• Sure stay hotel by Best western Misisippi, Meridian MS 39301 US 01/ 2022 to 03/2022

DESIGNATION : FRONT DESK EXECUTIVE

TRAVEL DESK EXECUTIVE 01/2011 to 03/2012

Jaihind Projects Ltd Prahladnagar Ahmedabad, Gujarat

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• More than 200 employees and directors travel arrangement as per project requirement .

• Answered incoming phone calls and developed friendly report with callers while answering questions, making recommendations and leading conversations to bookings.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.

• Prepared customer invoices, accepted payments and processed refund and cancellation requests.Provide advise on travel documents, insurance, import/export regulations etc.

• Process T&E reports and handle reimbursements

Front Desk Executive 02/2010 to Nov 2010

Rai Immigration ! London! UK

Appointment Schedule set with client and document check and filing preparation. EDUCATION

POST GRADUATION IN BUSINESS ADMINISTRATION Business Administration 11/2010

NORTH LONDON BUSINESS MANAGEMENT SCHOOL, LONDON,UK International Air Transport Association Tourism And Hospitality 05/2008 Asia Pacific Institute of Management, Ahmedabad

Proof of study available .

Bachelor of Commerce Commerce 05/2000

GUJARAT UNIVERSITY, AHMEDABAD

Degree certificate and Wes report available for this degree IELTS SCORE : Overall 5.5 = L-5.0, R -5.0, W 6.0, S 5.5 Personal Detail : Name : Bhairavi(Haya) Patel, DOB :11 /03/1980 / Gender : Female /Passport No : S2526384

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