Service Representative Support

Aurora T. Cortez

Address: Linear Tower *, Yakal St.,

San Antonio Village Makati City 1203

Email: *********@*****.***

Mobile: 090********

Work Experience:

Customer Service Representative

Teleperformance- Makati

October 25, 2022 to present

Ongoing training for Hotel Reservations

Customer Service Representative

24/7ai- Mega Fashion Hall, Ortigas

February 14, 2022 up to September 6, 2022

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.

-Responding promptly to customer inquiries.

-Communicating with customers through various channels.

-Acknowledging and resolving customer complaints.

-Knowing our products inside and out so that you can answer questions.

-Processing orders, forms, applications, and requests.

-Keeping records of customer interactions, transactions, comments, and complaints.

-Communicating and coordinating with colleagues as necessary.

-Providing feedback on the efficiency of the customer service process.

-Ensure customer satisfaction and provide professional customer support. Advisor 1, Customer Service

Concentrix-WFH

October 18, 2021 up to November 20, 2021

Completed training only for Citi Few

Sales Support Officer

TSA Group - Manila

October 2020 up to March 2021

-Maintain and deliver customer experience, while conducting investigations

-Resolving orders

-Handling high risk customers

-Dealing with complex orders and customer queries. Customer Service Representative

Emapta - Makati

May 11, 2020 up to August 20, 2020

Responding promptly to customer inquiries,

Keeping records of customer interactions, transactions, comments and complaints, Processing orders, forms, applications and requests, Communicating and coordinating with other departments as needed. Customer Service Representative / Technical Support Representative 24/7 Customer Philippines Inc. - Makati

April 2019 up to May 2020

-Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

-Ability to work in a team environment accepting responsibility for decisions and how results may impact team

-Record details of customer contacts and actions taken

-Ability to handle stress, show empathy and not take difficult customers personally Customer Solutions rep

Hewlett Packard Enterprise - Taguig

March 2015 up to March 2017

-Providing expert service and guidance to our customers over phone, and email

-Ensure correct documents are sent to customers based on their situation

-Completing tasks with organized notes with consistent processes

-Achieving team goals for productivity, quality, client satisfaction and policy retention In-house Property Consultant

DMCI Homes - Makati

August 2014 up to December 2014

-Provides specialized advice and recommendations to clients who are looking to buy, sell, or invest in property

-Help clients make informed decisions by analyzing market trends, financial portfolios, and property conditions

-Also offer other services such as asset management, lease management, and strategic planning

-Offers expert advice and guidance on the purchase of commercial real estate Independent Beauty Consultant

Marykay Philippines Inc. - Makati

January 2012 up to November 2012

-Utilizing my knowledge of cosmetics and skin-care products to help customers look for products to meet skincare needs and to represent MaryKay brand

-Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends.

-Recommend and introduce products and services based on customer needs

-Give honest, tactful feedback and guidance to customers on beauty products Sole Proprietor

Badayday's Boutique - Mandaluyong

February 2010 up to March 2012

-Handle the business end-to-end

-Managing the financials of the business

-Product sourcing and building a product assortment

-Merchandising the store

Store Supervisor

Chicco Toys for Kids - Quezon City

July 2004 up to September 2004

-Assigning work tasks to store staff to meet the needs of the store and its customers

-Monitoring inventory and procurement of new stock as needed

-Mentoring store employees to benefit the performance of the store Free lance Property Agent

Fil-Estate Realty-Pasig

April 2001 up to January 2002

-Help home buyers find and buy a new home or commercial space.

-Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms

-Determining clients’ needs and financials abilities to propose solutions that suit them Supervisor

MSB-Bacoor - Cavite City

June 1997 up to December 1997

-Responsible for maintaining an accurate and authentic record of all transactions involving customers payments, whether cash or charge

-Supervising other cashiers and other personnel in providing customer service and has the ability carefully manage financial transactions in the store

-Responsible for attaining maximum and efficient service at the cashiering counter

-Responsible for the timely transmittal of cashiering documents to Accounting department Food and Beverage Attendant

Mister Waiter Inc. - Manila

January 1994 up to December 1996

-Prepare tables by setting up linens, silverware and glasses

-Greet and escort customers to their tables

-Provide a courteous and professional service at all times

-Responsible for all duties prior to and after service, ensuring maximum guest satisfaction at all times Cashier

Shoemart Cubao - Quezon City

May 1989 up to September 1992

-Manage transactions with customers using cash registers

-Scan goods and ensure pricing is accurate

-Collect payments whether in cash or credit

-Issue receipts, refunds, change or tickets

-Redeem stamps and coupons

Education:

BSBA-Banking and Finance

New Era University - Quezon City

March 30, 2001

Skills:

Above average English communication skills

Good interpersonal skills

Analytical and a problem solver

Good comprehension skills

Knowledge with MS Office

Contact this candidate