D E N I S E B

M O U R A D

562-***-****

adxc8m@r.postjobfree.com

**** ***** ***. ***.#*

Buena Park, California 90621

PROFESSIONAL SUMMARY

Skilled team player with strong background in office environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

SKILLS

Operator training

EXPERIENCE

Paratransit Coach Operator, MV Transportation, Oct 2019 - Oct 2020, North Las Vegas, Nevada

Transporting Disabled passengers safely and efficiently, to and from appointments and various other locations using Daily manifest.

Performing Pre- trips and Post- trips for safety and customer service., Using a consistent approach. Also operating the Lift for Wheel Chairs and Walkers. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Protected business from unnecessary liability by carefully following security and safety standards.

Supported dispatch operations by completing assignments with strong focus on quality and performance.

Fixed Route Bus Driver, Keolis, Aug 2019 - Sep 2019, North Las Vegas, NV Studied route maps to efficiently pick up and drop off passengers. Inspected the vehicle before and after trips to identify maintenance issues and arrange for the necessary repairs.

Collaborated well with team members to carry out daily assignments and achieve team targets.

Sr. Customer Service Rep., OptumRX, Oct 2017 - Jul 2019, Costa Mesa, Ca Taking calls from members, Clinicians, and Pharmacies regarding, Customers refills, Overrides, Account details, Benefits and all aspects of members insurance plans. Quoting Co-pays, and deductibles according to their plan. Also handled Medicare and Medicaid plans, and training calls that required supervisor involvement. Utilizing multiple resources DM

to acquire needed information such as quick reference guides, and a group chat for questions. Represent as the first voice callers hear when they need help. Resolve customer service inquires for benefits, billing and payment issues, customer materials and authorizations. Provide excellent customer service. Sr. Customer Service Rep., United Health Group, Nov 2016 - May 2017, Cypress, Ca Taking calls from members, clinicians, and facilities regarding MH and SA insurance plans. Quoting MH and SA benefits, referring outpatient providers, and triaging calls that require clinical involvement. Utilizing multiple resources to acquire needed information such as quick reference guides, personal notes, and a group chat for questions. Respond to complex customer calls. Resolve customer service inquires for benefits, billing and payment issues, customer materials, and authorizations. Provide excellent customer service.

Production Helper, King Hawaiian, Apr 2015 - Apr 2015, Torrance, Ca Inspects products for damage or for conformity to specifications. Wrapped, Packaged and Boxed bread. Placed on converter belt for shipping. Worked safely by following all safety rules and operational procedures. Placed labels, company logos, and other exterior parts on finished products. Worked quickly but safely without accidents or mishaps. Unloaded products and moved to the next processing station or packaged for delivery.

Customer Service Representative, Shred-it USA, Nov 2013 - Jan 2015, Las Vegas, NV Assisted customers over the phone and in person. Closed drivers logs and invoices on a daily basis to balance books. Heavy Data Entry. A/R and Processed Payments. Scheduled appointments, Processed mail, Filing and updated data. Administrative Assistant, Timken Bearing Inspection, Jun 2012 - Aug 2012, Los Alamitos, Ca

Directed incoming calls. Processed mail. Arranged lunches, picnics, potlucks and other monthly celebrations for company birthdays. Processed general files. Heavy Data Entry. Updated office calendar with new meetings, events and appointments to avoid overbooking.

Customer Service Associate, Versatile One Solutions, Jan 2010 - Jan 2012, Tustin, Ca Provided expert service by communicating information to customers and following up on promises.

Answered incoming telephone calls and provided information regarding store hours, location, and policies.

Monitored promotions and sales to provide updated information and pricing. Customer Service Representative, Arbonne International, Dec 2004 - Sep 2005, Irvine, Ca Processed incoming calls, directed calls, via multi-phone lines., Greeted customers. Assisted Regional V.P ., National V.P and on an needed basis. Troubleshoot any problem orders to completion. Handled various V.P. calendars and schedules. Completed work using word and company specific software.

Customer Service Representative, Senn Delaney Leadership, Apr 2002 - Dec 2004, Long Jun 1978

Beach, Ca

Processed incoming calls, directed calls, via multi-phone lines. Greeted customers, Assisted other office staff with copying, faxing, filing and other general clerical duties, as needed. Completed work using Word and various software programs. Customer Service Representative, Standard Parts & Equipment/ Honeywell, Oct 1998 - Mar 2002, Long Beach, Ca

Processed incoming calls, placed outgoing calls, via switchboard, greeted Customers and Vendors. Set up and maintained appointments, travel arrangements and scheduled appointments. Maintained general files. Processed shipping and receiving orders. Data entry processing of all parts and equipment orders. EDUCATION

High School Diploma, General

Polytechnic High School - Long Beach, Ca

GPA 4.0

Graduated with honors.

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