Customer Service Call Center

PROFILE

Dynamic customer service professional whose passionate about improving

the quality of people’s lifestyles through unsurpassed care and service. Looking to apply my skills and experience to help benefit your company. EXPERIENCE

Telus International - 02/2017 - 03/2019

• Resolved the customers inquiries and complaints while ensuring the delivery of excellent customer service in a high- volume call center environment.

• Took incoming calls from customers as well as other representatives, pulling up customer information and transferring information/ communicating with other departments.

• Offered clients upgrades when it was necessary and appropriate.

• Maintained the client records and ensuring that information is in accordance with guidelines and procedures.

S. Jones INC. - 09/2013 - Current

• Organized and prepared speeches on wide-ranging topics from environmental topics to local issues.

• Called and informed donors of upcoming fundraisers and events.

• Respond to telephone inquiries, providing quality service to customers and associates.

EDUCATION

Cagon High School — High School Diploma 1998

Everest Career College — Medical Assistant 2012

SKILLS

• Goal Driven

• Detail-oriented

• Excellent written & verbal communication

ZAKEYAHA AMACKER

702-***-****

*************@*****.***

3049 Jacaranda Dr.

Las Vegas, NV, 89117

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