Tilak Raj

Chatsworth, CA ***** adxc89@r.postjobfree.com 805-***-****

Skills

10+ Years’ Industry experience

Proficient in MS Word, Excel & PowerPoint

Problem Solving & Analytical skills

Knowledge of Quick books

Knowledge of lending processes

Effective Communicator

Excellent Team Player

Multi-tasking

Fast Learner

Financial, Health care, eCommerce Industry experience

Strong mail processing experience

Transaction & check Processing experience

Understanding client requirements

Resolving client issues

Organized

Highly Accountable

Experience

Office Assistant – Yasmine Adult Day Health Care January 2023- Present

Processing all accounts payable and receivable transactions daily.

Accounting reconciliation through remittance statements from insurance & filling claims for past dues

Assisting in day to day administrative functions

Helping in monthly reconciliation

Production – Resumed Motor technologies October 2022- May 2023

Assists in quality control

Performing Quality control checks of Incoming and finished goods

Ensuring compliance to ResMed's Quality, OH&S, GMP policies and regulatory requirements

Assisting Production & Assembly function in assembly of components, parts and motor subassemblies & packing products

Call Specialist– 211 (Interface Children & Family Services) March 2021- September 2022

Assist customers by answering questions, respond to inquiries & handle telephone communication

Answer & initiate calls, solve problems & provide useful & community related information

Learn & maintain an in-depth understanding of contact tracing,approved resources & community

Adhere to company policies & scripts to consistently achieve compassion & quality standards

Assists team leaders by providing updates & research from personal research

Won Star award multiple times, which is typically awarded to top 10% associates

Average number of calls handled 25 calls per hour

Associate– Amazon July 2019 – January 2023

Track and report labor hours

Ensure successful area performance through tracking and reporting metrics

Participate in Operational Excellence initiatives

Maintain a full understanding of workflow and daily production goals

Review and update SOPs as required

Ensure work areas remain clean and are properly equipped

Identify and address safety hazards within the work area, and participate in safety initiatives

Ensure all job injuries are reported timely in accordance with established policies and procedures

Worked in a very fast paced environment

Screened employees at the entrance for temperature check, asking questions regarding COVID symptoms

Corporate Client Support – Carlson Wagonlit Travel Inc. 2015-2019

Supported corporate clients for travel needs and resolved ticketing issues

Processing routine transactions, reviewing & correcting errors

Followed policies and procedures for processing refund checks

Handled special sales desk that dealt with post office & passports

Handled Customer request & utilized the computer system to track deliveries

Confirmed registered mail receipts & then distributed registered mail to proper recipients

Assisted with ad-hoc company shipping needs for multiple departments

Prioritized and completed tasks effectively including follow ups

Made outbound calls to the airlines and utilized industry standard systems

Communicates with Line of Business for clarity and follow through on requests

Sorting, mailing, tracking various documents, researching, preparing documents or analyzing requests for appropriate action.

Check Production and Balancing of Customer Refunds and Payments related to Consumer Loans for travelling needs

Customer Care Executive – Paras Health Care 2012-2014

Handled client appointments and inquiries

Sorted incoming & outgoing mail

Prepared monthly revenue reports

Provided training to new employees

Educated clients on using self-service options

Senior Customer Care Executive- SMC Global Securities/Unicon 2009-2011

Handled investor phone calls/emails, resolved issues and escalated complaints to management

Provided brokerage account details and fee charges to customers

Monitor password reset requests from clients and act timely.

Worked on funds Lending processes for trading

Customer Care Executive – VODAFONE 2007-2008

Completed UAT (User Acceptance Test) of new plans offered

Created test scripts

Generated consolidated region based reports for plans offered

Education

Bachelor of Commerce (Accounting) – Delhi University, India

Post Graduate Diploma in Management of Information Systems

Certification in SAP FICO (Financial and Controlling) Module

Certification in Quality Assurance process and tools

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