Deli Clerk Customer Service

Lourdes T. Guzman

***** ********* ***

Elk Grove, CA 95757

Phone: 352-***-**** Cell

Email: *******.***@*****.***

Accounts (payable/receivable), general ledger, payroll, research, voucher examiner, correspondence, 10 key, computer literate, use of Dos, WordPerfect, and Excel software, Automated processing systems, Windows. Typing proficiency of 70 wpm, use of xerox and fax machine, calculator machine, and scanner machine, cash register system. Employer: Publix

7975 State Road 50

Groveland, FL 34736

Customer Service Manager: Angel or

Melanie Lopinski: 352-***-**** 01/2022 - 03/2022

Work Experience: Cashier - Greet customers and respond to their questions, weigh and scan customer product, accept payments and counts back the change, when appropriate, handle cash and other tenders accurately, bag groceries, keep the check stand area neat and clean, utilize strong interpersonal skill and assist in other duties as assigned. Volunteer to help in other departments as needed and requested by the Department Manager. I also would volunteer to get carts and put them back in their location.

Employer: Publix 06/2005 - 03/2018

27615 U.S. Highway 27

Leesburg, FL 34748

Assistant Customer Service Manager: Casey Martino 352-***-**** Store Manager: Katrina Christner 352-***-****

Work Experience and Job Title: Cashier, Apron Meals Clerk, Bakery Clerk, and Deli Clerk. Cashier - Deliver premier customer service, greet customers and respond to their questions, weigh and scan customer product, accept payments and counts back the change, when appropriate, handle cash and other tenders accurately, bag groceries, keep the check stand area neat and clean, utilize strong interpersonal skills and assist in other duties as assigned. Apron Meals Clerk - Fill out the Product order sheet and deliver it to department Managers to ensure quantity and timely delivery of the product (ingredient) and housewares. Coordinate Prep Sheet for any special request in Produce, Meat/Seafood Dept., for vegetables needing chopping, washing, and thickness in slicing meat, or thawing out seafood for daily cooking samples. Deliver premier customer service. Shop for meal ingredients. Track and report food costs for each event merchandise product. Organize and set up selling event stations. 1

Perform all cooking/product presentations according to the fact sheet. Serve samples of the featured recipes and products. Provide customers with informational materials including recipes, order forms, brochures, and coupons as required for the event. Follow sanitation and safety regulations and guidelines. Bakery Department – Pack goods, such as pastries, bread, cookies, pies, etc., and pricing them to be placed on the sales counter, arranging them by the FIFO order

(First one In First one Out) Provide customer service to customers needing assistance on selling goods, slicing bread upon request, taking orders by phone, filling out order forms. Assist other associates as needed or upon request of the supervisor. Deli Clerk - Prepared deli sub sandwiches and put price stickers for sale to the customer. Operate the pricing machine to price deli sandwiches, sliced meat, and hot meal sales, ready-to-go fried chickens, or orders from customers. Received and take orders by phone for deli sandwiches, cold cuts food trays,s or party trays. Check all freezers and refrigerators to ensure the temperature is accurate. Food safety is a must, check for all expired items and take them off the sales counters. Re-stock items that are out and date them for sales. Opened meat that has been sliced must be dated to ensure freshness and compliance with the food handling safety policy. Employer: Angel giving Angel

Clermont, Florida 03/2005 – 05/2005

Work Experience: Caregiver – my duty is to care for elderly people who need care assistance at home and possibly at Nursing Home. Tasks include cooking, doing laundry, taking the client to their doctor’s appointments, making sure they take their medication and also performing taking blood pressure and diabetic test to ensure that their count is well maintained before their next doctor’s visit. Help the client get around, such as guidance to the bathroom, changing bed linen, clean house. Keep them company as well. Take them shopping. Employer: Creative Financial Staffing (CFS)

Winter Park, FL 02/2005 – 04/2005

Work Experience: General Cashier (Temp) Starwood (Treasury Dept.) Orlando, Florida - Received Daily Balance Spreadsheet (DBS) via email for 9 resorts. Accessed the Cash Management System for data entry update. Review backup documents received from the resort cashier's front office for accuracy and completeness. Ensured the Balance Spreadsheet is accurate and posted correctly,and inconsistent with the backup documents. Data entries,such as

“total deposit required” “cash/coins” “paid out” “credit cards” “over/short” “advance deposit” “city ledgers”, etc. Follow-up for electronic spreadsheets not submitted in a timely manner via email by the resort cashiers. This includes payments and receipts received from the Front Office, the General Store, all restaurants, Activities, Night Audit, the Premium Desks, and the Mailroom. Pickup recons for all resort's DBS (Daily Balance Sheet) and scan to be distributed to the Group Cashier’s location via email. Momentarily go into the Excel Daily Balance Spreadsheet and update or input data if necessary as I received supporting documents from the Cashier’s Front Office. Match all authorized credit card slips with the summary document to ensure that they were forwarded to support the Daily Balance Sheet. 2

Follow-up or send via email all requests to the resort cashier; requests such as missing credit card slips, and electronic spreadsheet. At the end of the month, I review all daily balance spreadsheets for the 9 resorts to make sure that there were no variances. Noted variances and bring them up to theSupervisor for further research. Prepare my timesheet for certification. Boxed all completed balance spreadsheets for the month and file the current month spreadsheet to the appropriate filing folder after entering necessary data on the electronic spreadsheet system. Perform other duties as assigned by my Supervisor. Employer: DFAS (U.S. Air Force)

Orlando, Florida 02/2001- 09/2004

GS-0527/07 40 Hrs.

Work Experience: Accounting Technician - Prepared 2 US Air Force Stock Fund Trial Balance Reports. Checked for balance accuracy before submission to Supervisor for approval. Processed Base Supply expense and payment data files accurately into the General Accounting and Finance System (GAFS) within one workday after the files were received from the Standard Base Supply System (SBSS). Prepared journal vouchers for adjustment on abnormal balance accounts and stated the narrative to reflect the in-balance result. Reviewed, analyzed, and reconciled the Supply Target/Expense/Obligations Reconciliation list

(NBQE60). Made appropriate adjustments to this report monthly before the end of the current month. Analyzed and conducted necessary research to support accounting adjustments. Customer service interface with Base Supply Management in researching and solving out-of-balance accounts. Communicated with customers both internal and external to the organization. Assist with unassigned duties during peak workload periods. Assisted other employees with researching and solving accounting problems. Prepared own timesheet every pay period ending and submit to Supervisor for certification. Act as a surrogate to correct other employees timesheets in their absence. Ensured that no violations of security systems by following guidelines in procedures and regulations. Safeguarded personal information in automated files protected by the privacy act by a password. Safeguarded and maintained proper operating procedures on assigned equipment, computer, calculator, telephone, etc. Employer: DFAS (U.S. Air Force)

Orlando, Florida 03/1996-02/2001

GS-0525/06 40 Hrs

Work Experience: Accounting Technician – Maintain/control of general ledger of multiple accounts. Researched discrepancies between the subsidiary and general ledger/made adjustments. Daily use of computer software, Standard Base Supply System (SBSS), verifying the accuracy, completeness, and validation of accounting documents for processing into the automated GAFS (General Accounting and Finance System - BQ) system. Daily customer interface. Monthly contact with supply personnel for validation of receipt - material/supplies before payment of the interfund bill is accomplished. Alternate Timekeeping responsibility, from Nov. 96 to Nov. 98 - verified and prepared 43 employees' timesheets by accessing ATTAAPS 3

(Automated Time Attendance And Production System) and made changes and corrections before submitting for certification.

Employer: Public Works Dept. NTC (US Navy)

Orlando, Florida 06/1995-03/1996

GS-0525/05 40 Hrs

Work Experience: Accounting Technician - Received Operating Targets Quarterly for nine direct cost centers averaging $3.5 M per quarter. Maintained accounting record of authorized funds/use of computer/verification of daily printout. Reconciled weekly memo accounting records. Duties included monitoring maintenance service and repair contracts/preparing-funding documents. Provided financial guidance to Public Works personnel/management reports. Liaison between comptroller and contract division. Daily use of computer software. Additional Duty and Experience: Union Stewart

Naval Training Center - PWC, Orlando, FL 06/1995-03/1996 DFAS (U.S. Air Force) Orlando, FL 03/1996-09/2004

Volunteer Job Union Stewart

As a Volunteer job for the American Federation of Government Employees (AFGE) American Labor Union. I attend meetings with the higher management of the union organization. Present and keep updated about the complaint representation, the resolution, progress, and if the complaint needed a higher approach for further investigation. As a Union Stewart, I investigated employees' complaints and represent civilian employees regarding their benefits and privilege for unfair labor practices, not given the right compensation from their employers denying the benefits and privileges the employees were entitled to. I investigate the complaint, by interviewing employees about their complaints, and gathering information, using the keywords: who, what, when, where, why, and how. Do research, investigate, and analyze the complaint; such as the unfair treatment, and negotiate with the employer or just to correct the issue of the complaint. Issues I investigated were issues such as promotion selection, wage or salary entitlement upon promotion, pay raises, or adjustments reflecting the time in service of the employees, and if the employer is fair in giving the employee the correct pay adjustment upon promotion. For instance, an employee's current grade is GS-03 and his current hourly rate was 7.50 and when he got promoted to GS-04 his new step increase or hourly rate should be higher from 7.50 to 8.50, and not retain his previous rate of 7.50 but his new promotion rate of 8.50. Another example: Holiday pay. An employee is a full-time permanent, and time in service are his entitlement rights; this employee went on vacation, and during his traveling;the employer denied his holiday pay because he was on vacation and not performing his job; I corrected this because the employee is full-time and he got years in service and permanent even though he was not performing his duty at the time he was traveling on vacation but he was still entitled of the holiday pay; his permanent position and length in service rights still entitled him for a paid holiday regardless. It would be different if an employee who is 4

a temporary hire and still on probation period has limited or no rights of employment privilege during his probational period of employment until he fulfilled his position as a full-time permanent.

This one is my case; bumping rights. I represent myself. The base was on closure, and realignment, I just got promoted to GS-7 and I was doing this job even when I was in a lower grade.

Reorganization and realignment on the base closure; employees retiring or being relocated out of state. The remaining employees were being moved around from one department to the other. An accounts payable employee whose grade is GS-6 and whose job was an accounts payable in particular, whereas myself has three tasks, accounts payable, accounts receivable, and a trial balance report technician. During the reorganization period, the GS-06 that was being transferred or will be moved and transferred into the department where I was, will bump me attaining the grade and tasking which she has no rights, and the bumping right was improper because I have the seniority rights being that I have more time in service and task than this GS-6 does not have. I escalated a complaint to the Equal Employment Opportunity (EEO) office; thereby the movement of employees was stopped and I get to remain in my position as a trial balance technician and still maintain my seniority rights. My foreclosure case. I use my experience, knowledge and techniques, and training method as a Union Stewart in investigating the foreclosure action against my property; it was determined by the Attorney General's Office and the Supreme Court in Florida that my case had to be appealed. I took initiative and effort with intensive research to investigate the transaction of the Mortgage loan closing documents. Hours and days were all the time left in finding out why I was foreclosed when I was paying my mortgage. But it is worth the effort, comprehensive research of the statute, ruling of the foreclosure action, procedures, and guidelines to find out that the appeal is the last option to uncover what the banks did with the help of the closing agents that indeed by the Attorney General has said that my foreclosure case needed to be appealed. It was such hectic work I did, separating each of the loan closing documents by their own stipulation, terms, guidelines, procedures, and statute; and not any of the foreclosing officials, agents, or bank institution had stopped to verify and clarify anything pertinent to any compliances and laws.

Examine, review, evaluate, read, analyze, and perform intensive research; audit the documents until I find discrepancies, errors, and omissions by the closing agents of the Mortgage Loan. I then further escalated a complaint with the AG’s office and it was determined that my case has to be appealed.

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EDUCATION

George Washington Senior High, Mangilao, Guam, Diploma, 1967 Undergraduate - 12 credit hours, Intermediate Accounting I, Accounting I&II, 1997, Intermediate Accounting II, 2004, Columbia College, Orlando, FL At-Home Profession Career Institute, Diploma, 2005, Medical Claims and Billing Specialist, Fort Collins, CO.

TRAINING

Governmental Bookkeeping and Accounting, 40 Hrs, 1979, CIRO, Guam Introduction to Navy Financial Management Accounting, 24 Hrs, 1987, CIRO, Guam Time Management, 6 Hrs, 1992, Mid Florida Tech., Orlando, FL Introduction WordPerfect 5.1, 15 Hrs, 1994-1995, Mid Florida Tech., Orlando, FL AFGE Union Stewart - Representation training and how to investigate a complaint, NTC Orlando, FL

Beginning and Advance Excel 5.0, 16 Hrs, DFAS OPLOC, Orlando, FL Training for the conversion of the DBMS to DCPS System, 8 Hrs, 1997, DFAS OPLOC, Orlando, FL

Viewfinder, 8 Hrs, 1998, DFAS OPLOC, Orlando, FL

Introduction to Government Accounting (STANFINS - Army), 56 Hrs, 1999, DFAS OPLOC, Orlando, FL

Microsoft Outlook 98, 9 Hrs, 1999, DFAS OPLOC, Orlando, FL Customer Service, 8 Hrs. 1999, DFAS, OPLOC, Orlando, FL Government Appropriation Law, 32 Hrs. 2004, DFAS, OPLOC, Orlando, FL HONORS, AWARDS, SPECIAL ACCOMPLISHMENTS

Outstanding Performance Award 1988, OICC, Guam

Meritorious Unit Award, 1989, OICC, Guam

On-the-Spot Award, 1989, PWC, Orlando FL

Special Act Award, 1991, NTC, Orlando FL

Outstanding Performance Award, 1992 through 1995, NTC, Orlando FL Certificate - American Society of Military Comptrollers: Qualified under the provisions of the Constitution and By-Laws as Active Member of the Society and is entitled to all privileges, pertaining thereto. 1996

Special Act or Service Award, 1997, DFAS, Orlando FL Highly Successful Performance, 1998, DFAS OPLOC, Orlando FL Certificate of Excellence Award, 2nd Qtr. 1999, DFAS, OPLOC, Orlando FL Exceptional Performance Award 1999, DFAS, OPLOC, Orlando FL Teamwork Accomplishment Award, 1999, DFAS, OPLOC, Orlando FL Highly Successful Performance, 2003, DFAS, OPLOC, Orlando FL Exceptional Performance Award and Commander’s Award, 2004, DFAS, OPLOC, Orlando FL Congratulations letter for 30 years of Service from the President of the White House, 2004 6

Retirement 30 Years Service Award, DFAS, OPLOC, Orlando FL, 2004. Letter in appreciation of outstanding and exceptional customer service in support to the Air Force DFAS Team and the Air National Guard customers, June and July 2004. 7

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