Patient care technician/CNA

Jesenia Munoz

Stamford, CT *****

Cell: 917-***-**** / Email: **************@*****.***

PROFESSIONAL OVERVIEW / SUMMARY:

Energetic and hardworking individual with over 20 years of experience in high-level support roles and customer service

Strong background in personal training, health, wellness, and customer service Organized and professional

Experience in administrative, clerical, and retail positions Specializing in fitness, health, and wellness facilities Committed to delivering high quality results

SUMMARY OF SKILLS:

Bilingual, English, and Spanish

BLS Certified

CPR Certified

Vital Signs

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Meeting planning

Time management

Professional and mature

Filing and Mail management

Fast learner

ACCOMPLISHMENTS:

Increased office organization by developing more efficient filing system and customer database protocols

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude

Opened and managed my own Fitness and Health Studio EXPERIENCE:

Dietary Aide 12/2022 to present

Waterstone Senior Living – Stamford, CT

Preparing meals, snacks and beverages following specific procedures Staying updated on residents’ diet modifications

Serving meals, ensuring food safety and hygiene procedures are followed at all times Taking inventory of kitchen supplies and food items Staying current on the individual procedures and protocols for their facilities, including state- specified rules and regulations

Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning

Jesenia Munoz

Stamford, CT 06902

Cell: 917-***-**** / Email: **************@*****.*** Caregiver 01/2022 to present

Caring People – Norwalk, CT

Miscellaneous personal care needs and activities of daily living Transporting clients to and from appointments, errands, activities, etc. Serving as a companion to clients

Transferring

Managing medication

Student-Worker 10/2020 to 12/2021

Norwalk Community College – Norwalk, CT

Answer phones

Customer service

Maintain office in order

Create, organized and file multiple student and school documents Miscellaneous clerical duties

Owner/Trainer 06/2005 to 12/2015

Studio Uma Greenwich - Greenwich, CT

Manager/Trainer 06/2001 to 12/2005

Studio Uma - NYC, NY

Offered professional personal training services to clients Maintained customers’ scheduled appointments and charts up to date Drafted meeting agendas, supplied advance materials, and executed follow-up for meetings and team conferences

Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information

Handled all media and public relations inquiries

Maintained the front desk and reception area in a neat and organized fashion Served as central point of contact for all outside vendors needing to gain access to the building Dispersed incoming mail to correct recipients throughout the office Receptionist/Office Assistant 01/2001 to 06/2001

DataBank, Inc. – NYC, NY

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals

Arranged conferences, meetings, and travel reservations for office personnel Completed forms in accordance with company procedures Composed, typed, and distributed meeting notes, routine correspondence, and reports Greeted visitors and callers, handled their inquiries, and directed them to the appropriate person according to their needs

Located and attached appropriate files to incoming correspondence requiring replies Mailed newsletters, promotional material, and other information Maintained scheduling and event calendars

Jesenia Munoz

Stamford, CT 06902

Cell: 917-***-**** / Email: **************@*****.*** Secretary 11/1999 to 12/2000

VC999, Inc. - Brooklyn, NY

Customer service

Took customer orders and processed packages for shipping Input sales, income and expenses into computer

Weekly inventory of equipment and parts

Ordered necessary merchandise for office and shop as needed Scheduled appointments for technicians to service customers’ equipment Office Assistant 08/1999 to 11/1999

Brothers Law (Temp.) - Long Island City, NY

Answered phones

Customer service

Maintained office in order

Ordered necessary office supplies

Organized and filed mail, customer reports, etc.

Prepared lawyer's daily agenda/schedule

Arranged and confirmed meetings

Sales Associate 06/1997 to 06/1999

Retail Store - Brooklyn, NY

Customer service

Promotion of sales

Cashier

Labeled merchandise

Maintained store & merchandise in order

Maintain selling floor stocked

EDUCATION:

Certified Patient Care Technician 02/2023

Training Direct – Bridgeport, CT

Certified Nurse Aid 02/2023

Training Direct – Bridgeport, CT

Certified Phlebotomy Technician 01/2023

Training Direct – Bridgeport, CT

Certified Phlebotomy Technician 01/2023

National Healthcareer Association (nha)

Jesenia Munoz

Stamford, CT 06902

Cell: 917-***-**** / Email: **************@*****.*** Certified Electrocardiogram Technician 12/2022

Training Direct – Bridgeport, CT

Certified Personal Trainer 05/2007

Expert Rating – Online

Certified Fitness Instructor 12/2004

Marymount Manhattan College - NYC, NY

Certified Biokinetics Personal Trainer 2003

Biokinetics Systems, Inc. – NYC, NY

Office administration classes 1999

TCI - NYC, NY

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