Customer Service Representative Rep
Resume:
Kimber Crossfield
******************@*******.***
WORK EXPERIENCE
Customer Service Rep I Retention- DIRECTV Sunrise, FL 2021-2023 Responsibilities
As a Customer Service Representative, you'll play a vital role in enabling first call resolution in a constantly evolving environment using a variety of tools and technology. Handle a broad range of customer service call types like advanced technical support, collections, retention, sales channel coordination and billing and adjustments. Engage third party vendors and suppliers to address service faults and provide customer resolution. Tasked with identifying, tracking and rendering issues to assist in various root cause eliminations. Answer customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. Required to work in one or multiple queues/skill sets over various customer contact channels. Responsible for improving customer retention through programs and service provided to the customer. Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions. Make recommendations according to customer's needs on features, accessories, upgrades and rate plans. Utilize operational systems to process purchases of DIRECTV products and services.
Permit Processor Seminole Tribe of Florida- Hollywood, FL 2018-2020 Assists owners, contractors, and developers in filing applications for building permits, determining the completeness of permit applications, and obtaining the required documents to ensure compliance with established rules and regulations. The incumbent issues construction permits, secures inspection approval, and records completed projects. Reports to the Building Official Director or designee and is a non-exempt position. Advises and assists owners, contractors, developers, architects, and the general public with information concerning building permit requirements and procedures. Receives various construction permit applications from a variety of sources. Verifies that permit applications and plan submittals are complete and in conformance with submission standards. Obtains the required support documents to ensure compliance with established rules and regulations. Coordinates approval of plans and/or construction projects. Issues and distributes plans to Building Official Director and Building Inspectors for review and inspection. Coordinates applications and submittals for TCD Departments and THPO. Coordinates activities and applications with professional and clerical staffs of these Departments. Calculates permit fees and issues construction permits following review and approval. Maintains and updates files and databases. Enters the applicable contractor, architect, and construction related data into computerized permit system. Retrieves information regarding permits; maintains logs, gathers statistics and compiles routine reports. Performs record searches. Assembles and summarizes material from files, cross reference data, locates information requested and prepares simple analysis of data. Administrative Assistant Exclusive Property Management- Fort Lauderdale, FL 2016-2018 Handle inbound and outbound calls and emails from customers, provide excellent customer service to all callers and maintain adequate call times, Input documentation on all calls and follow-up with callers as needed, escalate calls as necessary to the appropriate lead or department, resolve customer support related issues and provide callers with proper solutions to their concerns. Strong communication skills, basic computer knowledge and ability to juggle multiple tasks simultaneously. Complete work orders, scanning, filing, obtaining proposals from various vendors. Director of Billing / On the Job Trainer Robert Parker Carpet Sales-Cypress Creek, FL 2015-2016 Answer, screen and transfer inbound phone calls, receive and direct visitors and clients, general clerical duties including photocopying, fax and mailing, maintain electronic and hard copy filing system. Retrieve documents from filing system, handle requests for information and data, resolve administrative problems and inquiries. Prepare written responses to routine enquiries, prepare and modify documents including correspondence, reports and emails. Computer skills and knowledge of relevant software and operation. Clerical and administrative procedures and systems such as filing and record keeping, principles and practices of basic office management, create and maintain, communication skills. Written and verbal, planning and organizing, prioritizing, problem assessment and problem solving, gathering and information monitoring, attention to detail and accuracy, flexibility, adaptability, customer service orientation and teamwork.
Telecommunications - Davie, FL -2014-2015
Handling outbound and inbound calls. Help customers make an educated discussion on how to repay student Loan payments. Work with excel worksheets, respond to emails in a prompt timely manner and meet sales quota daily Run payment reports. Deliver service and support to end-users using and operating automated call distribution phone software, via Remote connection or over the Internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests Knowledge of customer service principles and practices. Effective listening skills. Willingness to co-operate with others and work to the greater good. Multi-tasking capabilities: Microsoft word, excel, leadtrac, and accounting
EDUCATION
Piper High School - City of Sunrise, FL 2008-2010
Ivy Academy High- Fort Lauderdale, FL-Graduate 2011 Broward College 2014-2016 Criminal Justice
SKILLS
Strong ability and understanding of professionalism. • Advance customer service skills with good presentable Behavior. • In-depth knowledge of the product and services. • Profound management and organizational skills. • Very flexible for scheduling. • Great communication and interpersonal skills. ADDITIONAL INFORMATION • Microsoft Word, Excel, Access, PowerPoint, Engergov & Outlook. • Microsoft Windows XP • Typing Speed WMP 3
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