Store Manager Customer Service
Resume:
Dave Luong
**** *** *****, *** ****, CA ***** • Cell: 408-***-**** • Email: ****.*****@*****.***
SUMMARY OF SKILLS
Professional Summary
Accomplished, energetic and reliable Manager with a solid history of achievement in store management, meeting sales goals, and growing and sustaining loyal customer relationships. Motivated leader with strong organizational and prioritization abilities, who knows how to build and maintain a great working team. An excellent communicator, good listener with friendly interpersonal skills. Personal Skills
• Time Management • Administration and Management • Customer Service • Energetic Leadership • Team Building • Interpersonal Communications • Active Listening • Critical Thinking • Complex Problem Solving • Reliable Judgment and Decision Making • Sales and Marketing • Management of Material Resources • Management of Personnel Resources • Learning and Training Strategies WORK EXPERIENCE
Morgan Hill, CA Feb 2020 - May 2020
Automotive Store Manager
● Oversee complete store operations.
● Focus on obtaining optimum efficiency and maximizing profits by driving sales growth in line with store budgeted financial goals.
● Look for opportunities to grow the business and improve services and profitability.
● Maintain high store standards of customer care and providing the best customer experience.
● As manager, demonstrate a high level of customer engagement and set expectations for team.
● Inspire, motivate, and lead the entire store staff toward developing a ‘store team’ mentality.
● Provide clear and consistent feedback to employees on a regular basis and set employee expectations to achieve positive results.
● Hire, train, assign duties and schedule employee work hours; monitor and evaluate job performance; where needed discipline or terminate employees in accordance with company policies.
● Control expenses, protect company assets and champion business strategies, vision, and values.
● Ensure company cleanliness standards of the sales floor, stockroom, restrooms, and hospitality area. San Jose, CA Jan 2019 - Jun 2019
Store Manager
● Responsible for overall management of store.
● Ensure staff is properly trained, productive, and ensures customers receive outstanding service and responsiveness.
● Set expectations and communicate regularly with staff on customer satisfaction goals, safety and training while ensuring policies and procedures are communicated and followed.
● Drive store sales, merchandising, advertising and promotion of products and services.
● Build customer satisfaction and loyalty.
● Manage, schedule, and assign staff according to their skill level.
● Create results for teammates, customers, and the company.
● Understand alternative tire sourcing and competitors.
● Responsible for record keeping and relevant financial information; payroll, budgets, and store goals.
● Attend training to stay up to date with new developments in the automotive service industry. Dave Luong
7164 Via Maria, San Jose, CA 95139 • Cell: 408-***-**** • Email: ****.*****@*****.*** San Jose, CA Apr 2009 - Aug 2017
Store Manager
● Direct and manage the overall daily operations of the store.
● Responsible for efficiently overseeing the store to track and reach store profitability goals through good customer/employee interactions that entail growing tire and service sales.
● Strive to build long term customer relationships and ensure continuous customer satisfaction.
● Recruit, coach and develop new employees to ensure optimal store performance; conduct monthly staff meetings.
● Understand alternative tire sourcing and competitors; coordinate with other store managers and supervisors to accommodate customers’ needs.
● Ensure employees can articulate all warranties, promotions, advertisements, and make recommendations to customers based on manufacturing guidelines.
● Authorize pricing, clearance, and promotional sales.
● Schedule service appointments.
● Arrange showroom displays and maintain a safe and clean store environment.
● Schedule employees’ work calendars.
● Maintain store inventory.
Campbell / San Jose, CA Sep 2007 - Apr 2009
Service Manager
● Manage service department operations, including overseeing auto service inspections.
● Responsible for assisting technicians in daily work routines and ensuring customer satisfaction.
● Contact clients to encourage them to bring in vehicles for regular service and repair needs.
● Conduct price negotiations with clients and ensure proper service estimates are provided.
● Maintain records and inventory; complete work orders, checklists, and other paperwork effectively and efficiently; follow up on work results.
● Operate the Service Department as an accident free/safe workplace.
● Oversee the disposal of wastes such as used engine oil. Sales Specialist / Manager-in-Training (transferred to Goodyear store)
● Actively seek out new customers and sales opportunities to achieve sales revenue goals.
● Develop and maintain a thorough knowledge of products and services to provide accurate information to customers.
● Evaluate customer needs and make recommendations utilizing a value selling approach, including providing them cost analysis and benefits.
● Initiate promotional events for the company.
● Process sales documents and place orders authorized on behalf of customers.
● Attend sales training and continually building product knowledge. San Jose, CA Feb 2001 - Dec 2006
Field Consultant
● Maintain knowledge of the software, analytical tools, and comprehensive data the company uses for integrated claims management, collision repair, and insurance estimating services. Dave Luong
7164 Via Maria, San Jose, CA 95139 • Cell: 408-***-**** • Email: ****.*****@*****.***
● Serve as key point of contact for servicing existing customers, as well as grow service area relationships by proactively contacting users who have not been serviced.
● Maintain client relationships for the purpose of retaining and increasing company market share.
● Perform numerous software related training and product demonstrations for both large and small groups of insurance clients.
● Troubleshoot product related complaints from insurance clients and coordinate solutions through the technical support department.
● Analyze insurance industry trends to generate action plans that will help customers meet key performance indicators.
● Develop and assist in client related service plans that are consistent with short-range and long-range business objectives that can be measured.
EDUCATION and TRAINING
● Marketing and Accounting – De Anza College, Cupertino, CA 1991
● Sales Specialist Training, Goodyear Sales Training Program 2007
● Service Management Training, Goodyear Leadership Program 2008
● Store Management and HR Training, Goodyear Leadership Program 2009
● Product, ADA and HR Training Updates, Goodyear Leaning Center 2010-19 ACHIEVEMENTS
● Goodyear National Service Manager of the Year 2008 REFERENCES UPON REQUEST
Contact this candidate