Merchandise Manager Customer Service
Resume:
KHOMORAI
GALLOWAY
*********@*****.***
Lithia Springs, GA 30122
Hard-working Back of House Manager with experience overseeing stock rooms and managing daily workers. Excellent communicator with wide range of management skills focusing on multiple projects at once. Driven and loyal employee enjoying personal satisfaction from job well done. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. PROFESSIONAL SUMMARY
Tassili's Raw Reality - Back of House Manager
Atlanta, GA • 11/2018 - Current
Memphis Tilth - Community Garden Coordinator
Memphis, TN • 01/2013 - 11/2018
Sam's Club - Merchandise Manager
Memphis, TN • 11/2000 - 01/2013
WORK HISTORY
Followed operational procedures and enforced product standards, quality and consistency.
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Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
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Verified prepared food met standards for quality and quantity before serving to customers.
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• Purchased food and cultivated strong vendor relationships. Maintained effective supply levels by monitoring and reordering food stock and dry goods.
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Helped general management develop prices based on inventory costs and portion sizes.
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Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
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Developed and created programs and monitored effectiveness against individual participant needs.
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Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
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Referred families to shelters, legal resources and educational programs.
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Conducted community workshops to promote different programs and educate public on available services.
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Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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Used critical thinking to break down problems, evaluate solutions and make decisions.
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SKILLS
• Portion Control
• Food Safety and Sanitation
• Station Preparation
• Operational Procedures
• Proper Storage Procedures
• Waste Reduction
• Natural Leadership
Employee Performance
Evaluations
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• Staff Training
• Employee Scheduling
• Quality Assurance
• Kitchen Cleaning
• Rotation Procedures
• Brand Loyalty
• Waste Control
• Customer Experience
• Managing Deliveries
• Calm and Pleasant Demeanor
• Delegating Assignments and Tasks
• Maintain Food Safety
• POS Terminal Operation
• Front of House Management
• Anticipating Problems
Southwest Community College
Memphis, TN • 12/2001
Mass Communications: Radio And
Television Broadcasting
EDUCATION
Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
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Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
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Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
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Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
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Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
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