Customer Service Associate
Resume:
COURTNEY
VAUGHAN
Azle, Texas 76020
******************@*****.***
Skills Summary
Highly organized and personable Server with experience providing exceptional customer service in establishments with over 21 years experience. Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Thorough knowledge of menu offerings, fair scheduling, organizing, customer relations, and deep cleaning and sanitizing.
Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. Success multitasking while remaining professional and courteous in fast-paced environments.
Experience
Cross Timbers Golf Course
Azle, Texas
2002-2005
Cook, food and beverage customer service associate. Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service. Ensured high guest check averages by suggesting and selling additional food and beverage items. Continually visited guest tables to promote inviting and attentive service. Provided direct assistance to bartender and lounge staff. Conducted inventory tracking and restocked supplies
Azle Cafe
Azle, Texas
2005-2010
Server
Frequently checked up on customers to see if there is any problem with their orders while attending to additional requests
Provided the kitchen staff and bartenders simultaneously with assistance Collected payments, handed down receipts to guests, and was involved in other minor financial transactions
Shinolas Texas Cafe / Fireside BBQ and Grill
Springtown, Texas
2010-2023
Server.
Consistently exceeded sales goals by adding appetizers, sides, and desserts to customers’ orders based on preferences shared during conversations with them. Maintained accuracy of cash transactions by accurately counting money and entering data correctly into POS system.
Delivered excellent customer service while taking orders and making accurate changes at a fast pace.
Received outstanding feedback from guests regarding friendly attitude and professionalism in handling their orders.
Demonstrated an ability to handle stress calmly under pressure situations such as busy weekends or holidays without sacrificing quality of product delivered or level of customer service provided.
Skills
Knowledge of food safety, health codes and regulations Ability to work in a fast-paced environment
Understanding of customer service principles
Excellent communication skills
Attention to detail
Cash handling and POS operation experience
Strong organizational skills
Highly motivated and reliable team player
Skilled at multi-tasking efficiently
Proven ability to upsell menu items
Certifications
Texas Food Handler's Certificate
Recertification annually
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