Kathleen Kinsella

***** ******** **

North Royalton OH 44133

440-***-****

PROFESSIONAL SUMMARY

• Extensive administrative, customer service experience

• Strong ability to perform in a fast- paced environment.

• Inbound call center experience 80-120 calls daily. WORK EXPERIENCE

MetroHealth Hospital

May/21-present

Communications (Temp)

Inbound callers. Alarms, Paging.

State of Ohio PUA Unemployment (remote) CONTRACT

11/20-1/9/21

Adjudicating unemployment claims.

MetroHealth Hospital

April 2019 – August 2020

Patient access representative

• Scheduled appointments with drs and radiology using EPIC.

• Highly focused on delivering excellent patient care both written and during phone calls using HIPAA

• Supported inputting scheduling requests and managing calendar. Marriott Reservations

June 2013 – March 2019

Customer Service Specialist

• Received inbound calls for Marriott worldwide.

• Provided excellent customer service to ensure return customers.

• Strong ability to multi-task; Ability to manage multiple capacities at once. Wellpoint (Anthem)

April 2006 – August 2009

Customer Service Specialist

• Required to multi-task using several programs at same time. EDUCATION

EVERETT COMMUNITY COLLEGE

Everett WA

ICD10 Certification, Completed August 2014.

Medical coding, billing, terminology

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