Collector Assistant

RAMON HERRERA

*********@*******.*** Dickinson, TX 832-***-****

20+ years of experience in data management. Seeking employment after being recently unemployed due to a lay-off. Hard-working individual who believes in doing his job to the best of his ability. Fast-learner yet also detail-oriented with a strong sense of urgency.

EDUCATION & CERTIFICATIONS:

• Certificates, SER Business Training Center – 1993

• Diploma, San Joaquin Valley College – 1986

• Diploma, Woodlake Union High School – 1986

SOFTWARE SKILLS:

• MS Office Suite

• File Transfer Protocol (FTP)

• WinZip for Windows

• PGP File Encryption/Decryption

PROFESSIONAL EXPERIENCE:

August 1999 to December 2022 ALLTRAN FINANCIAL

CLIENT INTERFACE SPECIALIST

• Preparing secure connections to client’s website and/or FTP sites.

• Downloading client files from client’s secure website or through FTP.

• Reviewing raw data within files for accuracy before interfacing.

• Reviewing files for accuracy before loading into our system using the company’s proprietary software.

• Meeting client deadlines by creating client files and uploading specific files as requested by client.

• Processing file requests received from clients and from internal staff.

• Keeping a detailed record of uploaded files with dates and timestamps.

• Loading property records into our system.

• Assisting clients and resolving any technical issues with files.

• Troubleshooting, analyzing, and reporting errors to management.

• Responding to client queries, complaints, and requests via phone/email.

• Monitoring and addressing external and internal emails.

• Updating company SOPs within manual as needed.

• Training (cross-training) co-workers and new employees on various duties.

• Participating in the business continuity drills and preparation.

• Travelling to various company sites during natural disasters for business continuity.

• Adhering to strict company policies and company compliance. 1996 to August 1999 PROFIT RECOVERY GROUP

AUDIT ASSISTANT/COLLECTOR

• Assisting audits by reviewing invoices with errors and providing copies for auditor review.

• Configuring laptops for each auditor with specific audit software requested.

• Began role with PRG in collections department - placing multiple calls.

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