Account Manager At Home

SHANNON C. MEIERS

*** ****** ******, ******, ** *3025 – 614-***-**** – *******@*********.***

Objective

To join an established, successful company who will allow me to use my excellent communication skills critical thinking and decision making adeptness, and provide a challenging and diversified working environment. Experience

7/11/2022 – 04/05/2023 VOLATO Atlanta, GA

Charter Specialist Supervisor

• Booked trips for owners and charter customers.

• Managed and trained several employees.

• Developed standard operating procedures for the department.

• Worked closely with operations, marketing, logistics, and sales.

• Maintained relationships with co-worker's and customers. 06/15 - 7/10/2022 SELF EMPLOYED Pickerington, OH

Charter Broker

Sold trips on private aircraft to several loyal customers.

Handled all aspects of their flight; transportation, hotel accommodations, catering, paperwork, and billing.

Maintained relationships with several operators and other vendors. 10/11 to 06/15 LANE AVIATION Columbus, OH

Charter Sales and Dispatch

On Call 24/7 for over three and a half years without any assistance from co-worker's or management. For the rest of my tenure, on call was one week on, one week off.

Sold trips on private aircraft both on and off fleet to numerous clients. Increased sales year after year, making the department the most profitable it had been since its inception.

Scheduled crews for various aircraft on certificate. Responsible for dispersing all trip sheets, arranged crew hotel accommodations, airline arrangements and rental vehicles, ordered crew food and other trip associated necessities ie. deicing or fuel, verified crew per diem, expense reports and legality, obtained slots (if required), and ensured operating system was updated daily with correct information to assist the Director of Operations in his roles and responsibilities.

Developed soulful relationships with clients. Customer's requests were first priority and charter quotes were sent quickly in addition to providing several options to meet their needs.

Arranged all catering, ground, or other trip related items for all customers.

Responsible for all invoicing and end of month paperwork for the department. Additionally, followed up on past due accounts.

Fostered excellent relationships with other charter companies to allow customers the opportunity to fly on various aircraft.

Worked closely with Lifeline of Ohio and arranged organ transplant trips often in the middle of the night.

Sold a specific preferred pricing program (Air-pass) to qualifying customers allowing them the opportunity to save money on both on fleet and off fleet aircraft, have priority over outside clientele, which also gave them discounted pricing without a large deposit. 09/10 to 10/11 CAREGIVER/WINE GUY BISTRO Pickerington, OH

Primary caregiver for ailing grandparent. Responsible for handling all of their personal affairs, ensured they were receiving the personal care they required, in addition to making sure they were treated with dignity and respect.

Server and bartender at a local restaurant in Pickerington, Ohio. 10/07 to 09/10 HEALTH CARE LOGISTICS Galloway, OH

Inside Sales Account Manager

Sold to various departments, focused on monthly featured products and found key product solutions to meet customer's needs

Had a clear understanding of the roles and responsibilities of the health care industry to provide unique, safe and useful products.

Attended trade shows across the country.

Offered products to improve the quality of health care facilities by assisting clients in their need to become compliant with Joint Commission, USP 797, and a variety of standards and other market trends. 01/05 to 10/07 STAY AT HOME MOTHER

08/01 to 01/05 NETJETS, INC. Columbus, OH

Owner Service Senior Account Manager

Prepared complete owner trip itinerary that included appropriate documentation for all new reservations, ASAP reservations, international and interchange reservations.

Prepared quotes for domestic trips at owner's request and partnered with the International Interchange department for International quotes.

Proactively monitored and flight-followed (in real time) daily flights by utilizing all available resources and tools.

Researched airports, both domestically and internationally, and provided owners with information in a timely manner.

Understood and communicated operations/limitations of aircraft in relationship to the owners' request.

Managed and oversaw decision making process to resolve critical situations with the flight schedule.

Responsible for being a liaison with Sales and Marketing, during ownership/prospective owner visits, tours, and/or luncheons.

Partnered and teamed with Vice Presidents (Sales) and the Directors and Vice President of Owner Service for owner research and reconciliation. Accountable for both payable and receivables in regard to owner accounts.

Established and maintained strong business relationships with owners. Obtained and retained detailed knowledge of owner base to include the owner's personal profile, industry, travel patterns, and case history.

Championed new ideas that made sense for Owner Service and increased department efficiency. 10/1996 – 06/2000 STERLING CASINO SERVICES Columbus, OH Assistant Manager

Scheduled airline charters and commercial trips to various cities.

Made reservations and confirmed payments.

Designed general ledgers to show company growth. Responsible for accounts payable and receivable.

Made numerous critical decisions on behalf of the company.

Developed operating procedures to improve efficiency of the company. 03/2000 COLUMBUS STATE UNIVERSITY Columbus, OH

Business Management Associates Degree

Graduated with Honors – Magna Cum Laude

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