Center Representative Service

Samantha Young

Nixa, MO *****

********.**@*****.***

1-417-***-****

Efficient customer service professional with 6+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.

Work Experience

Customer Service Representative

TTEC - Springfield, MO

July 2017 to Present

I provide great customer service for customers. Enter correct information in the system for accuracy. Built rapport and asked discovery questions to determine the customers needs. I have worked in several departments in Ttec, account manager, new acquisitions, web leads, and banking.

I provided great customer service in all departments and am always top in sales. Education

Associate's degree in Business Management

Independence Community College - Independence, KS

August 1998 to June 2000

Skills

• Business development

• Budgeting

• Financial analysis

• Financial report writing

• Customer service (10+ years)

• Management (10+ years)

• Microsoft Word (10+ years)

• Microsoft Excel (10+ years)

• Typing (10+ years)

• Windows (10+ years)

• Account management

• Organizational skills (10+ years)

• Profit & loss (10+ years)

• Project management

• Pricing

• Forecasting

• Strategic planning

• Account reconciliation

• Process improvement

• Salesforce

• General Ledger Accounting

• Journal Entries

• Tax Experience

• Accounts Receivable

• Bank Reconciliation

• Auditing

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