Customer Service, relationship extraordinaire
Resume:
Monique Kirton, MBA, CSM
Arverne, NY 11692
*******@*****.***
https://www.linkedin.com/in/monique-d-kirton-mba-csm-4915935
Cell: 404-***-****
Home: 718-***-****
SUMMARY OF SKILLS
A senior IT professional with over 17+ years of experience in managing IT and Infrastructure projects while leading cross-functional resources to optimize enterprise technology. Delivered high-quality hardware/software development and global IT infrastructure projects for Fortune 500 companies and government clients, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability to achieve project milestones.
CERTIFICATE: CERTIFIED SCRUM MASTER (09/14 to Present)
CORE STRENGTHS
Project Management
Microsoft Office Suite
Relationship Management
Technology Integration
Knowledge Sharing
Vendor Management
Customer Service Relations
Microsoft Project 2010
Visio & Share Point
Conflict resolution
Stakeholder management
Teambuilding
Team Leader
Negotiation skills
Business Analyst
Communication skills
PROJECT MANAGEMENT METHODOLOGY
Scrum
Software Development Life Cycle
PROFESSIONAL EXPERIENCE
NYC Department of Education – New York, NY 05/16 to Present
Project: New York City Department of Education (DIIT)
Role: Senior Technical Project Manager
(Technical & Infrastructure Projects)
Senior Project Manager, managing several projects including the Lightower Circuit Conversion Project with a budget of (40M), Enterprise Storage Conversion Project of (2.7M), Compromise Security Assessment Project and many more project that are mayoral initiatives
Directs and oversees the Project Management Lifecycle to oversee successful completion of projects goals and objectives
Responsible for facilitating all project meetings, and all PMO related documentation as it relates to each project
Manages and supervise Field Service Project Managers, Internal Engineers and Deployment Engineers working on the same project
Partner with Technical Leads to build and manage DIIT project portfolios, including the overall pipeline and capacity plan. Manages the development and implementation of an integrated approach for effectively and efficiently planning and managing DIIT’s initiatives.
Identifies project risk and mitigation strategies and communicate upward to DOE leadership
TEKsystems – New York, NY 05/16 to 08/17
Project: New York City Department of Education (DIIT)
Role: Senior Technical Project Manager
(Technical & Infrastructure Project)
Senior Project Manager, managing the overall Lightower Circuit Conversion Project (converting over 1331 plus Verizon circuits into new Lightower circuits in schools throughout the 5 boroughs in New York City).
Senior Project Manager responsible managing the Enterprise Storage Migration Project (2.7M)
Responsible for facilitating all project meetings, and all PMO related documentation as it relates to each project
Managed and supervised Field Service Project Managers, Internal Engineers and Deployment Engineers working on the same project
Single Point of Contact for providing project updates and feedback to all management and upper level management
Single Point of Contact for vendor management
Matlan Silver - Bridgewater, NJ 01/16 to 05/16
Project: McGraw Hill (2016)
Role: Senior Network Security Project Manager
Senior Project Manager for Network Security new and existing initiatives
Manage Program budget, risks and issues using risk templates and problem solving techniques
Responsible for resolving risks and issues in a timely fashion to prevent minimal to no impact upon committed timelines.
Managed IT/Security project plans using SharePoint, MS Project, Visio and Microsoft Excel
Reported to upper management the status of the project using PowerPoint presentation
Used MS Project, Excel, and Visio for creating all documentation
Project: ADP – Automated Data Processing 01/15 to 12/15
Role: Senior Technical Project Manager
(Corporate Real Estate & Infrastructure Projects & Initiatives)
Senior Project Manager for Corp Real Estate initiatives new and existing infrastructure build-outs, including servers.
Managed, planned, coordinated and facilitated over 15 projects simultaneously coordinated and facilitated projects.
Coordinated and managed the IT Project Budget for all projects
oImplemented projects totaling 13.5 million dollars
Interfaced with Corporate Real Estate Senior project managers, Business Unit Owners and vendors.
Supervised Network & Voice engineers on all aspect of the project. Managed the preparation of the IT budget and oversee provisioning and procurement of Voice and Network circuit and equipment orders.
Managed multiple projects simultaneously from project inception to completion & lesson learned
Executed and implemented projects such as Data Center consolidation, relocated associates and restack network equipment
Implement the Waterfalls and PMBOK methodologies
Maintained and ensured that best practices and project methodologies are followed
Secured IT project resources and track all tasks and deliverables
Managed IT project plans via Planveiw Enterprise, MS Project, Visio and Microsoft Excel
Reported to upper management the status of the project
Acted as the “front door” for the implementation of VoIP, Avaya Phones, Polycoms, and Wireless LAN Controllers, Cisco switches, etc.
CGI Technologies and Solutions, Incorporated-New York, NY 06/13 - 12/14
Project: New York City Department of Buildings – New York, NY
Role: Project Manager / Business Analyst
Demonstrated leadership by managing multiple projects from initiative to completion
Provided project updates and project meeting feedbacks to New York City Department of Buildings CIO, Assistant CIO and Acting Commissioner
Attended all business related meetings, lead presentations and facilitated meetings
Provided guidance and support to business partners engaged with project to ensure best practices and project methodologies are being followed
Executed project and managed project team using the Work Break Down structure and project schedule
Performed resource management including forecasting resource requirements and resource consumption analysis
Project: Project: NY Human Resource Administration – Brooklyn, NY 06/12 - 06/13
Role: Project Manager / Business Analyst
Provided project updates and project meeting feedbacks to HRA’s Assistant Deputy Director and Deputy Director on over 15 projects
Acted as lead project liaison, facilitated assistance and training on Enterprise Vault to over 1600 users, including all deputy and assistant deputy commissioners, center directors, managers and staff of HRA
Conducted resource planning and budgeting; tracked cost to ensure adherence to budgetary limitations
Managed projects migrations such as Oracle 11g, HP and Hitachi Proof of Concept implementation and many other ongoing projects in the Management Information Systems department at HRA
ABC Group Day Care Inc. 09/08 - 05/12
Role: Owner/President
Dynamic entrepreneur who utilized creativity, leadership and teamwork to design and execute solutions that created customer values
Created and implemented new ideas, tasks and strategies that lead to business success
Developed and handled marketing and budgets for my business.
Founder/CEO of ABC Academy Group Day Care Inc.
SciVantage, New York, NY 04/08 - 09/08
Project: Bank of America Investment
Role: Infrastructure Project Manager
Managed infrastructure projects successfully from conception to implementation
Created project plans, schedules and timelines for all projects. Allocated resources, tasks and set up start and finish dates with actual start and finish dates for each project
Coordinated and lead daily project initiation meetings and officiated status updates meeting for the all project stakeholders and senior managers
Conducted resource planning and budgeting; tracked cost to ensure adherence to budgetary limitations
Worked with projects such as Oracle 9i to Oracle 10G Migration, LAN Closet Expansion
Used F5 Load balancers to maintain internet users connection and balance site traffic while primary site was brought down for testing / Used 2par InServ Storage Server for storage and back up Oracle 9i data / all work was performed successfully with little to no end user complaints / configured and tested successfully BGP traffic to run on 3 Cisco 7206XVR routers for Chicago, New York and Texas sites
Project: Department of Housing Preservation and Development (NYC) 01/08 - 04/08
Role: Project Manager – Book Keeper (The Family Self-Sufficiency Program)
Used ad hoc and standard system reporting tools, run and analyze monthly escrow listings and postings and investigate any unusual transactions or balances; remediate any data irregularities and report this activity monthly
Monitored monthly certification reports and audit corresponding escrow accounts and adjust balances as necessary
Equant Inc/Orange Business Services (OBS) – Atlanta, GA 06/01 – 01/08
Role: Project Manager/Junior Project Manager/Team Lead
Managed several large projects that involved network implementation of both hardware and software
Used Microsoft Project for technical documentation and to manage the project plans
Made sure that project deliverables were on time and within the budget target range
Interfaced with the customer and the stakeholders to clarify and resolved project dissatisfaction at the end of each project period conclusion
Learnt and promoted new technical skills among team to enhance more successful project results
Assisted with system installation that included VOIP Network installation and network design
Used Visio to create network templates and diagrams for demonstration purposes
Used Microsoft Suite, mainly Word and Excel to create documents of customer network locations, number of Cisco routers, date installed, Solaris, AS/400, Windows Server, Linux and Macintosh platforms
Installed and configured MPLS protocol to run on Frame Relay Switches and Router configured to run Frame Relay
RHI Consulting at Sita/Equant, Inc. – Bohemia, NY 09/98 – 06/01
Role: Project Coordinator/Network Analyst
Microsoft Project was used to manage multiple projects schedules and timelines
Created sample network layout to demonstrate to co-workers using Microsoft Project, Visio and for documentation, Microsoft Word and Excel were used. Assisted with the implementation and provisioning of several WAN networks to support over 3,000 plus users
Compiled a technical Manual using MS Word of all technical troubleshooting done by the Help Desk Department, for lessons learnt and, for reference by future help desk analysts
Education and Training
MBA Project Management Keller Graduate School of Management Decatur, GA 2004
Project Management Certificate Keller Graduate School of Management Decatur, GA 2004
BS Management Information Systems City University of New York New York, NY 1997
Professional Affiliations
Member of Project Management Institute New York Chapter 2004 to Present
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