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Customer Service Clinical Supervisor

Location:
Atlanta, GA
Salary:
95,000
Posted:
May 27, 2023

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Resume:

WILLIAM S CLEMMER, RN

**** ***** ***** ***** ** Unit 810 Atlanta, GA 30305 404-***-**** adxc12@r.postjobfree.com PROFESSIONAL PROFILE

Registered nurse with 30 years' experience in diverse managerial and clinical settings. Dedicated to supporting growth of the organization through quality, team building, and high-quality patient centered care. Expert communication, critical thinking, and problem-solving ability to motivate staff, foster collaborative relationships amongst support staff and provider. Skilled in delivering initiatives that facilitate sustained change and growth while providing high quality clinical care.

AREAS OF EXPERTISE

ICU/ CCU, Provide high quality patient

care to the critical and hemodynamically

unstable patient.

Strong assessment and triage skills.

Critical thinking skills

Customer Service

Service Line Internalization

Change Management

Performance Management

Clinical Recruiting

PROFESSIONAL EXPERIENCE

KAISER PERMANENTE, Atlanta, GA June 2005 - Present Kaiser Permanente, June 2005 - June 2007

GI Sedation RN and Clinical Supervisor

The Director of the Service Line asked to step into the role of Clinical Supervisor 6 months after beginning as a Sedation RN.

• Provided conscience sedation and monitoring of patient undergoing endoscopy procedures

• Prepped patient for procedure

• Recovered patient post procedure

• Followed up with patient next day to ensure no post procedure complications occurred Clinical Supervisor

• Provided leadership and management necessary to ensure the organization has the proper operational controls, administrative reporting procedures, and human capital in place to effectively grow and ensure financial strength efficiency.

• Supervised, mentored, trained, and provided leadership for up to 24 FTE nursing and ancillary staff at GL and SS Gastroenterology Departments.

Kaiser Permanente, June 2007 – July 2009

Dermatology Clinical Supervisor:

Provide the leadership and management necessary to ensure the organization has the proper operational controls, administrative reporting, procedures, and human capital in place to effectively grow and ensure financial strength and operating efficiency

Manage combined direct and indirect report of 3 RNs + 3 LPNs + 6 MAs

Transformational Change Leader

Implemented process which decreased amount of lab collection errors greater that 50%

Implemented a process to standardize Health Tracking for quality improvement

Supervised, mentored, trained, and provided leadership for up to 12 FTE nursing and ancillary staff for GW and CC Dermatology Departments Kaiser Permanente, July 2009 – June 2012

Cardiology Nurse Manage:

Provide the leadership and management necessary to ensure the organization has the proper operational controls, administrative reporting, procedures, and human capital in place to effectively grow and ensure financial strength and operating efficiency.

Successful internalization of cardiology at four major locations

Wrote all Policies & Procedures for cardiology and received approval DON and other stake holders

Wrote all Job Descriptions to include Cardiac Stress RN, and Cardiac Echo Sonographer

Partnered with Risk Management and Compliance departments to ensure appropriate processes were in place for addressing any emergencies that could potentially occur

Partnered with materials management and purchasing to ensure the department had all supplies and equipment needed

Partnered with Talent Acquisitions for recruitment and hiring of highly skilled and experienced staff

Collaborated with vendors to arrange training on all new equipment

Precepted all new Cardiac Stress RNs

Supervised, mentored, trained, and provided leadership for up to 30 FTE nursing and ancillary staff over multiple locations (Gwinnett, Glenlake, Southwood and Townpark).

William S Clemmer, RN Page 2

Developed a program to allow Cardiac Stress RNs to supervise all stress tests with, exception of nuclear stress test, without a provider having to physically be in stress room.

• Partnered with Chief of Cardiology and PDS to create a skills validation list used to ensure competency on behalf of the Cardiac Stress RN

Kaiser Permanente, July 2012 – March 2020

Ophthalmology/Optometry Nurse Manager:

Provide the leadership and management necessary to ensure the organization has the proper operational controls, administrative reporting, procedures, and human capital in place to effectively grow and ensure financial strength and operating efficiency. Manage combined direct reports of 43+ technicians.

Successful internalization of Ophthalmology/Optometry at four major locations

Partnered with Workflow Consultant to create workflows for department

Wrote Job Descriptions for Ophthalmic Tech, as this is a Tech supported department

Partnered with Risk Management and Compliance departments to ensure appropriate processes were in place for addressing any emergencies that could potentially occur

Partnered with materials management and purchasing to ensure the department had all supplies and equipment needed

Partnered with Talent Acquisitions for recruitment and hiring of highly skilled and experienced staff

Collaborated with vendors to arrange training on all new equipment

Supervised, mentored, trained, and provided leadership for up to 43+ Ophthalmology Techs, RNs, and Surgical Techs at four locations.

Partnered with DON and PDS to implement training program and skills validation for Ophthalmic Techs to perform IV insertion and IV Contrast injection for our members with retina disorders.

Partnered with DON and PDS to implement training program and skills validation for Ophthalmic Techs to administer Flu Vaccine

Wrote Business Case for Pneumatic Retinopexy Procedure which allowed our Retina Specialist to repair certain types of retina detachments in the clinic. Previously these patients were sent to the hospital OR. March 2020 – July 2023

Dermatology Nurse Manager:

Provide the leadership and management necessary to ensure the organization has the proper operational controls, administrative reporting, procedures, and human capital in place to effectively grow and ensure operating efficiency, and financial strength and operating efficiency. Manage combined direct of 23+ staff members to include 4 RNs, 4 Mas, and 16 LPNs covering 10 different facilities.

Worked diligently with Talent Acquisition for recruitment and hiring of eleven LPNs to fill Thirteen vacancies region wide

Successfully put an entire team together at one of our locations, which pleased the providers, Improved work environment and boosted morale

Supervised, mentored, trained, and provided leadership dermatology staff across10 facilities.

Completed 1:1 training with all support staff to standardize the process for Tumor Tracking.

Successful spread dermatology services to Cascade and Newnan facilities

Partnered with HR and Labor to rewrite JDs for Dermatology staff that more adequately reflected Dermatology staff responsibilities and expectations which resulted in a higher job grade Kaiser Permanente, July 20222 – April 2023

Specialty Nurse Manager: Gastro, ID, and Nephrology Provide the leadership and management necessary to ensure the organization has the proper operational controls, administrative reporting, procedures, and human capital in place to effectively grow and ensure financial strength and operating efficiency

Able to find and post nursing positions in gastroenterology that had been unaccounted for due to staff who retired or resigned.

Worked on a project for IBD Biologics to help increase patient compliance, decrease ER visits and hospital admissions.

• Worked on project team to implement PEG Tube and TPN services within the Gastro Department

Supervised, mentored, and provided leadership for these three disciplines across seven different facilities. July 1997 – June 2005

Piedmont Hospital, Atlanta GA

Piedmont Hospital, November 2000 – June 2005

Coordinator Endoscopy Lab:

Responsible of overseeing daily operations of Endoscopy Lab to insure we had adequate staff to support 50+ endoscopy procedures daily to include, colonoscopies, EGDs, PEG Tube Placements, Bronchoscopies, and ERCPs. I often served in role of sedation nurse who provided conscience sedation and monitored patient during procedure. Sedation Nurses were also responsible for assisting provider with collection of biopsies using (Hot/Cold Biopsy Forceps, Snares,) assisted with esophageal dilations using Maloney and Savary Dilators as well as Balloon Dilators. William S Clemmer, RN Page 3

Piedmont Hospital, July 1997 – November 2000

CCU Staff RN/Relief Charge RN:

Responsible for total patient care of hemodynamically unstable cardiac patient.: head to toe assessments minimum of every two hours, frequent vital sign monitoring to include BP, Temp, HR, RR, SaO2, PAP, CWP, CVP, and Cardiac Output for titration of Vaso dilators, Vaso constrictors, anti-arrhythmic, Propofol, Insulin drips, and Lasix drips. Monitored patients who were on IABP, Ventilators, and CRRT. Assisted with insertion of Swan Ganz Catheter and Central Venous Catheters. Infusion of blood and other blood products. Educated family and patient on disease process, diagnostics, treatments, and interventions. Medication regimens and therapy. Served on code team responding to codes throughout hospital. Precepted all new RNs. 1995 – 1997

St Joseph Hospital, Atlanta GA

Staff RN CCU:

Responsible for total patient care of hemodynamically unstable cardiac patient, many were on level 1 cardiac transplant list awaiting transplant. Performed head to toe assessments minimum of every two hours, frequent vital sign monitoring to include BP, Temp, HR, RR, SaO2, PAP, CWP, CVP, and Cardiac Output for titration of Vaso dilators, Vaso constrictors, anti-arrhythmic, Propofol, Insulin drips, and Lasix drips. Monitored patients who were on IABP, Ventilators, and CRRT. Infusion of blood and other blood products. Assisted with insertion of Swan Ganz Catheter and Central Venous Catheters. Provided emotional support. Educated family and patient on disease process, diagnostics, treatments, and interventions. Medication regimens and therapy. Primary patient population consisted of patients with CHF, Cardio Myopathy, MIs, and other cardiac events. 1993 – 1995

Fort Sanders Hospital, Knoxville TN

Staff RN CCU:

Responsible for total patient care of hemodynamically unstable cardiac patient.: head to toe assessments minimum of every two hours, frequent vital sign monitoring to include BP, Temp, HR, RR, SaO2, PAP, CWP, CVP, and Cardiac Output for titration of Vaso dilators, Vaso constrictors, anti-arrhythmic, Ativan Drip, Insulin drips. Monitored patients who were on IABP, Ventilators. Assisted with insertion of Swan Ganz Catheter and Central Venous Catheters. Infusion of blood and other blood products. Educated family and patient on disease process, diagnostics, treatments, and interventions. Medication regimens and therapy.

Education

1989 – 1993

Fort Sanders School of Nursing, Knoxville TN

Received Diploma of Nursing in 1993 and passed NCLEX July 1993 PROFESSIONAL AFFILIATIONS

American Nurse Association (ANA)

Georgia Nurse Association (GNA)



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