Customer Service Shift Manager

AN

ANNALEE NORMAN

**************@*****.*** 706-***-**** Chatsworth, GA 30705

Motivated Sous Chef polished in keeping kitchen staff on task and handling high-volume work. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing customer satisfaction. Works with management to analyze food costs and forecast business trends to meet company goals. Ordering and Requisitions

Team Leadership

Dish Preparation

Safe Food Handling

Menu Planning

Staff Training

Garnishing and Plating

Dalton Golf and Country Club Dalton,

GA

Sous Chef

04/2022 - 05/2023

Supervised kitchen food preparation in demanding, high-volume environments.

Trained kitchen workers on culinary techniques.

Plated food according to restaurant artistic guidelines to promote attractive presentation.

Assisted with interviewing, hiring and training kitchen personnel. Created diverse cuisines for full restaurant, special event, catering and tasting menus.

Jacks Family Resturant Dalton, GA

Shift Manager

01/2020 - 04/2022

Managed daily cash intake by counting out registers and tabulating profits. Helped employees accomplish tasks during peak periods. Communicated with other shift managers to facilitate continuum of customer service.

Coached employees on interactions with customers to drive exceptional service.

Directed and led employees and team members on effective operations, methods and procedures.

Cellar cat fine dining Albany, OR

Sous Chef

09/2014 - 02/2019

Supervised kitchen food preparation in demanding, high-volume environments.

Trained kitchen workers on culinary techniques.

Plated food according to restaurant artistic guidelines to promote attractive presentation.

Created tasty dishes using popular recipes, delighting patrons and generating return business.

Prepared workstations with ingredients and tools to increase efficiency. Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.

Summary

Skills

Experience

Auguste Escoffier School of Culinary Arts Austin, TX Associate of Arts in Culinary Arts

06/2020

Education and Training

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