Service Rep Support Specialist

Gina Wilson

**** *. ****** ******• Wilmington, Delaware 19805

302-***-****• ************@*****.***

SUMMARY OF QUALIFICATIONS

• 3+ years of supervisory experience within a call-center environment

• 15+ years of exceptional customer service & collections experience

• Strong leadership and organizational skills

• Ability to manage deadlines and prioritize assignments

• Aptitude and eagerness to learn various software packages

• Proficient with Word, Excel, Outlook, Power-point and SAP etc. PROFESSIONAL EXPERIENCE

Collections Associate Simm Associates October 2017 – Present

• Provides third party collections on charged off accounts.

• Performs skip- tracing of said accounts.

• Resolves problems by offering solutions to customers with hardships etc.

• Provides excellent customer service and account maintenance. Collections Associate Nixon Uniform & Medical Wear July 2016 – September 2017

• Collected on past-due invoices from customers.

• Assisted customers by providing information regarding their accounts, i.e. credits, deliveries, and contract questions.

• Assisted in the posting of payments.

Customer Support Specialist Siemens Healthcare Diagnostics September 2013 - April 2015

• Assisted with inquiries and/or requests regarding products/services.

• Assisted customers by providing information while providing efficient and courteous service.

• Investigation and resolution of routine problems and recognizing when to escalate customer issues.

• Selected appropriate processes from clearly documented rules, past practices, or instruction. Collector I Sallie Mae Corporation October 2009- August 2012

• Performed collection activities in an effort to recover losses from assigned accounts.

• Located and communicated with debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements.

• Additionally, resolved issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, federal and state regulations. Supervisor/Customer Service Rep. HBCS August 1994 – October 2008

• Supervised employees in the collection and management of high dollar active receivables for hospital clients.

• Provided training and coaching on accounting software systems etc. to employees.

• Patient Account Representative in a high-volume call center environment.

• Utilized exceptional telephone, customer service, and problem-solving skills to assist patients in resolving their hospital accounts and to collect payment.

• Identified issues and research alternative insurance or payment options, while navigating and updating various patient accounting/software systems.

EDUCATION

Associates Degree Delaware Tech Comm. College 1990 – 1992 Medical Office Assistant

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