Front Desk Dispatcher
Resume:
Missy Pennington
Nixa, MO *****
******************@*****.***
Knowledgeable Dispatcher with 15 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling customer appointments and technicians, optimizing routes and prioritizing calls. Authorized to work in the US for any employer
Work Experience
Lead Dispatcher
Cooks Appliance - Nixa, MO
August 2007 to April 2021
• Received service requests, prioritized responses, and optimized utilization of team resources
• Answered phones and provided directions or reroutes to avoid construction or other delays.
• Observed all established procedures and guidelines to properly dispatch work orders.
• Communicated with technicians to provide any add on service calls for the day or exchange information.
• Monitored incoming dispatches from several different manufacturers, extended warranty companies and customers calling in and dispatched accordingly, including conformation of special instructions.
• Accomplished daily work targets by efficiently coordinating resources and scheduling.
• Supervised driver dispatching, route planning and vehicle tracking for over 11 technicians.
• Oversaw investigation and resolution of customer issues. Education
High school diploma in General Studies
Logan-Rogersville High School - Rogersville, MO
May 1986
Skills
• Dispatch coordination, Google drive, Schedule coordination, Communication management, Training new hires, Customer relationship management, Adjusting routes, Time management, Friendly, positive attitude, Clerical and Reliable and Trustworthy (10+ years)
• Management
• Team Management
• Administrative Experience
• Computer skills/ Windows (10+ years)
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