Salesforce Developer Customer Service
Resume:
Naga Pavani
SFDC Developer
Email: ***********@*****.***
Ph #: 804-***-****
Professional Summary:
Overall 6+ years of experience as an IT Professional with referable & strong experience on Salesforce.com CRM and Visual Studio, Force.com platform as Developer and Administrator.
Extensive Experience in Software Development Life Cycle (SDLC) and Agile with skill in Requirement gathering, Analysis, Designing, Development and Testing.
Experience with Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
Experience with Lightning Component Framework, using Lightning component in Visualforce and adding lightning component to salesforce1. Proficient in configuring and customizing salesforce1 App.
Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Events.
Implemented Configuration, Customization and Development with Salesforce.com on Sales Cloud, Community Cloud, and Service Cloud. Worked on Exact target/Marketing Cloud.
Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
Hands on experience in using the Aura framework and Salesforce lightning Design System (SLDS)
Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility.
Experience in creating User Interfaces (UI) using CSS, HTML, JavaScript, JQuery and AJAX.
Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler.
Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
Experienced with nCino admin configurations and Loan/Opportunity objects and relationships between them.
Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visual force (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers
Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
Technical Skills:
Salesforce Technologies
Lightning, Aura, Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Visual Studio, Apex Data Loader, and Web Services
Salesforce Tools
Force.com API tools (Data Loader), Force.com Excel Connector, Data loader, Developer Console
Web Technologies
HTML, XHTML, XML, CSS3, AJAX, XRX, Java Script
Languages
Apex, Java
Operating Systems
Windows Variants, UNIX.
Office Tools
MS Excel, MS Word, Outlook
Education: Master’s in Computer Applications from Vandavall Satyanarayana College of arts and science,
India May 2010
Certifications:
Certified Platform App builder, Salesforce Certified Platform Developer I
Professional Experience
Client: District of Columbia Health Jan 2022 – Till Date.
Role: SFDC Developer
Description: DC Health project mainly concentrate on gathering health information related to diseases which includes humans, animals and generates case reports using those information.
Uses Salesforce as key technologies for case generations and which will have workflows for review by the case different people involved in the hierarchy.
Technical Skills: Salesforce.com platform, Apex Language, Lightning,, Lightning Components, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Service Cloud, Sales Cloud, Community Cloud, Marketing Cloud, Custom Tabs, Salesforce Sandbox, Controllers, REST, SOQL, SOSL, Scrum
Responsibilities:
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Experienced with nCino admin configurations and Loan/Opportunity objects and relationships between them.
Experienced with nCino Relationship Management, Loan/Opportunity Management, Credit Memo, Covenant, Collateral, Force.com.
Worked on salesforce Lighting and involved and implemented enhancements.
Created Email templates and workflow alerts for different custom objects and standard objects
Used COPADO tools for deploying the changes between different environments
Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.
Utilize Lightning Design System (SLDS) to ensure consistent look and feel of custom components.
Develop custom Lightning Component bundles using tools such as Salesforce DX and VS Code.
Configure and maintain Salesforce Sales Cloud features such as lead and opportunity management, forecasting, and reporting.
Develop custom Apex code and Lightning Components to support business requirements.
Develop and maintain Marketing Cloud solutions such as email campaigns, journey builder, and data extensions.
Develop custom Lightning Components and Community Builder pages to support business requirements.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
Developed Unit test class for Apex class and worked for improving code coverage. Always maintained 90% Code Coverage for Apex Classes.
Developed Custom objects, customizing tabs, Created various Profiles, Roles, and Page Layouts and configured the permissions based on the organization hierarchy requirements.
Troubleshoot issues and provide support for users of Salesforce Community Cloud.
Used Salesforce Lightning Inspector to debug the lightning components during the development process.
Customized Salesforce.com fields, page layouts, record types, list views and queues
Developed flows for the custom provider portal, which is been used by the end users.
Worked with QA team to help with QA testing, regression testing and smoke testing.
Client: Things Remembered, Highland Heights, OH Sep 2020 – Dec 2021
Role: SFDC Developer
Technical Skills: Salesforce.com Platform, Visual Studio, Aura, Visual Studio, Lightning Experience, Lightning Components, Apex classes and Controllers, Data Loader, Service Cloud, Community Cloud, REST, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, Oracle.
Responsibilities:
Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
Involved for creating the Validation Rules, Workflow rules, Approval Process and Process Builder.
Used Service Cloud to get the customer information together in an integrated platform that incorporates marketing, lead generation, sales, customer service and provides access to applications through the AppExchange.
Integrate Lightning Components with other Salesforce features such as Visualforce pages, Apex code, and external systems.
Configure and maintain Salesforce Community Cloud features such as branding, theming, and security.
Build lightning components, lightning apps, record pages, home pages and use events for dynamic use cases.
Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
Developed Lightning UI using AJAX, JavaScript, JQuery and HTML.
Built mobile application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.
Managing dependencies, risks and planning for contingencies to ensure minimal effect on deliverables. Creation of Junction Objects, roll-up summary fields, cross object formulas, validation rules, dependent picklists and complex page layouts.
Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
Optimize Lightning Components for mobile devices and accessibility.
Worked with External objects in Salesforce which is another feature introduced with Lightning components.
Developed Web Service Callouts from Salesforce to External Applications using REST API.
List views available on a page were implemented using hardcoded SOQL statements. They cannot be modified by an end-user and do not correspond to the standard List Views available within Salesforce. Confidential User Interface.
Worked on Migrating data from third parties like cloud box, NetSuite, Oracle, SQL Server, local system files (CSV) to Salesforce using Informatica.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Deploy changes between different environments and work on sandbox refresh process.
Implemented “Email to Case”, "web to lead" and "web to case" for Lead and Case automation.
Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
Client: Elephant Insurance, Richmond, VA Jan 2019 – Aug 2020
Role: SFDC Developer
Technical Stack: Salesforce.com platform, Apex Language, Lightning, Data Loader, Workflow & Approvals, Email Services, Rest API, Reports, Dashboards, Custom Objects, Service Cloud, Custom Tabs, Salesforce Sandbox, Controllers, REST API, Windows.
Responsibilities:
Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing.
Worked with Apex Scheduler to invoke Apex classes at regular intervals.
Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
Used Salesforce Lightning Inspector to debug the lightning components during the development process.
Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
Responsible for Data load operations using Force.com Apex Data Loader.
Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
Used Force.com Plug-in for writing business logic in Apex programming language.
Integrate of Application with Salesforce.com with using REST web services API.
Customized Salesforce.com fields, page layouts, record types, list views and queues.
Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses.
Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process, Process Builder in Salesforce.com
SFDC integration using web service and apex programming, service entitlements Salesforce.com service cloud functionalities.
Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Created various Batch jobs and time-based workflows to update the data regularly.
Created various Profiles, Roles, and Page Layouts and configured the permissions based on the organization hierarchy requirements.
Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.
Documented and shared the requirements with Salesforce.com consultants for further implementation.
Successfully implemented Web to Lead and Web to Case in the organization.
Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
Actively involved in most critical phase of the project, in the development and support areas.
Instrumental in performance tuning of programs during the post Deployment and Deployment period.
Worked with Business Analysts in solving various cases related to configuration issues and user login issues.
Client: Movado, Paramus, NJ Feb 2017 – Dec 2018
Role: Salesforce Developer
Responsibilities:
Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
Using Salesforce Lightning Connect Integration with third party tools.
Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
Used Strong Industry Knowledge to relate to the Customer needs and dissolve customer concerns with high level of focus and attention to detail.
Used AJAX to get the data from the server asynchronously by using JSON objects.
Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.
Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
Worked on Visualforce pages, JavaScript and AngularJS for developing fast responsive and rich textured Web page.
Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
Mainly worked with SFDC’s Lightning Design System framework components.
Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API's.
Extracted the data from salesforce.com application into the external databases (Oracle) for generating large data reports using the Informatica.
Developed Unit test class for Apex class and worked for improving code coverage. Always maintained 90% Code Coverage for Apex Classes.
Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
Written numerous SOQL and SOSL queries using Force.com explorer.
Thoroughly worked with consolidating code in GitHub for continuous integration.
Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
Environment: Salesforce.com platform, Force.com IDE, Apex, Visual Force (Pages, Component & Controllers), Lightning Experience, Lightning Components, Apex Web Services & Callouts, Data Loader, Service Cloud, Sandbox data loading, Windows.
Client: Peapack Gladstone Bank, Bedminster, NJ Jan2016 – Jan 2017
Role: Salesforce Developer/Administrator
Responsibilities:
Worked with end users for requirements meetings and prepared technical design document based on user requirements.
Developed Visualforce Pages and provided business logic in Custom, Extension Controllers, wrote wrapper classes to display data from various objects in UI.
Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.
Implemented Salesforce best practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.
Developed Apex REST web service classes for inbound calls to Salesforce to retrieve and save data in Salesforce.
Wrote apex classes for callouts to external system by generating the stubs from the WSDL using native Wsdl2apex.
Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and Angular.Js.
Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Performed admin tasks of managing Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions using sharing rules and App Exchange managed package installation.
Worked on data sharing on Opportunity and custom objects using Apex managed sharing using triggers.
Environment: Salesforce.com platform, Apex, Visualforce, salesforce.com Data loader, Workflow & Approvals, Reports, JENKINS, Service Cloud, Email Services, Sandbox, Eclipse IDE Plug-in, SDLC, UAT, Agile, App exchange.
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