Service Representative Customer

Location:

Warwick, RI

Salary:

85,000

Posted:

May 25, 2023

Contact this candidate

Resume:

Christopher Chamberland

** ********* ****, ************, ** 02879

401-***-****

******.***********@*****.***

SUMMARY:

Possesses strong interpersonal skills and is committed to building strong team dynamics. Highly effective communication skills, problem analysis and problem-solving abilities. Exemplary customer service experience. Detail orientated and dependable with a strong work ethic. Capable of balancing multiple tasks in a fast-paced environment.

EDUCATION:

CCRI - Lincoln, RI

Associates degree: Computer Programming and Information Systems

APICS – Providence Chapter

Completed 3 of 6 courses for Supply Chain Mngmt. Working towards my CPIM Cert.

EXPERIENCE:

Electric Boat June 2018-Preset

Senior Program Rep (Vendor OFFLOAD) 1/2022 – Present Quonset RI

Developed process to allow the sheet metal shop to offload work to private vendors to alleviate overburdened machines

Developed and created large order PO’s for offloading work to vendors

Tracked and maintained completion dates on all vendor orders for the sheetmetal shop

Lead an 8-person team designed to create a process map for offload for future use in the company

Trained planners on procedures followed to offload to an outside vendor

Ran offload meetings with planning team, methods, engineering, and Detail planning

Tracked all cable needs for electrical dept. Worked with buyers to get expedited material from vendors

Worked with sheet metal shop on all bought materials needed to accomplish all orders within the department

Communicate with buyers daily to ensure materials are ordered and VPD are upheld.

Communicate with vendors on any issues departments have with materials provided by them.

Groton CT

Senior detail Planner 1/2021- 1/2022

Process change requests from design and engineering

Make changes in work orders for materials, welds, notes…etc for the production floor via Engineering changes

Process whole letter rev changes for drawings for the new Columbia class

Production Planner II 6/2018 – 1/2021 Quonset RI

Process daily work orders for machine shop DEPT 901

Coordinate with factory floor to make sure all orders are being created in allotted time

Developed process to allow the machine shop to offload work to private vendors to alleviate overburdened machines

Developed and created large order PO’s for offloading work to vendors

Tracked and maintained completion dates on all vendor orders for the machine shop

Lead a 20 person “Tiger team” designed to create a process map for offload for future use in the company

Handled all outside vendor orders for processes EB does not have ability to do (Heat treats, coatings, etc)

Ran offload meetings with materials team, methods, engineering, and Detail planning

Wrentham Tool November 2016 – June 2018

Bellingham, Ma

Production Planner

Process daily work orders for WTP for all sales orders in customer service

Coordinate with factory floor to make sure all orders are being created in allotted time

Create purchase orders for steel and other metals that are required to complete work orders

Maintain all raw material levels using MRP software and min/max reports

Communicate with engineering about all new part numbers and their prints for new customer requests

Communicate with suppliers on a daily basis to ensure lead time compliance on all materials.

Create new part numbers for new customer requests and their BOM’s

Troubleshoot quality issues with quality team in meetings when needed

Maintain BOM’s for all part numbers within WTP and adjust as needed to ensure inventory accuracy

Hope Global March 2015-September 2016

Cumberland, RI

Production Planner

Process daily work orders for braid department for all sales orders in customer service

Coordinate with factory floor to make sure all orders are being created in allotted time

Create purchase orders for yarns that are required to complete work orders

Maintain all raw material levels using MRP software and min/max reports

Communicate with Mexico plant and coordinate all shipments for their material.

Communicate with suppliers on a daily basis to ensure lead time compliance on all materials.

Completed 3 APICS courses in Supply Chain Management

ISO 9001/TS 16949 certified internal auditor (expires 2021)

Maintain BOM’s for all part numbers within WTP and adjust as needed to ensure inventory accuracy

Braid Customer Service

Process daily sales orders with all braid customers and process changes as needed

Process all weekly releases for those customers with blanket orders

Take care of all customer issues with quality or shipping issues

Create new part numbers for customers requesting new styles or colors for all lines in HOPE

Troubleshoot quality issues with quality team in meetings when needed

Pak-Meister June 2014 - February 2015

Dealer Sales Manager (REMOTE) Lousiville, KY

Coordinate and manage weekly sales calls with all dealers

Increased dealer network by the creation of an email marketing program, overall marketing plan and cold calls to potential dealers

Developed new pricing tools and maintain pricelists for entire company and all dealers

Created company catalog consisting of product listings, descriptions, pictures and prices

Educate all dealers on new and existing product lines

Manage dealer orders from start to finish to ensure fast delivery times and maintain the highest of company standards

Twisted Throttle LLC January 2010 – May 2014

Dealer Service Manager Wakefield, RI

Created and maintained various dealer sales programs

Communicated with dealer reps for daily operations including goal setting for program successes

Received incoming calls and emails from retail customers and licensed dealers on questions about product, stock and troubleshooting installation issues

Assisted walk-in customers to retail store with their purchasing needs and inquiries

Sourced and coordinated all new dealer prospects into the company

Maintained positive relationships with dealers and manufacturers through weekly phone calls and emails

Delivered seminars at trade shows nationally for dealers and customers on proper product installations and riding tips

Accumulated the highest calls answered and sales made during the 2010 thru 2012 riding seasons

Generated $1.2 million in sales during the 2012 riding season

Customer Service Representative

Received incoming calls from retail customers for the purposes of taking new orders, providing information on existing orders, troubleshooting installation and carrying out warranty claims

Received Highest Sales award in 2010 and 2011

Documented CSR with highest call volume achieved in 2010, 2011 and 2012

CVS Health August 2004 – October 2008

Financial Associate Woonsocket, RI

Investigated claims of missing credits from stores

Reconciled with vendors on all open legitimate claims and deducted monies from outgoing checks to complete reconciliation

Searched and requested from national databases missing money owed to company

Create queries using MS Access and Excel to track and audit return credits from suppliers

Customer Service Associate Woonsocket, RI

Serviced CVS store locations in everyday troubleshooting of computer malfunctions, phone system, register programming and RX system issues, and all repair and maintenance issues for the structure of the stores

Troubleshoot all phone issues with IP phone system; programming extensions, changing transfer codes, updating and testing new software for entire store systems throughout the company

Trained and developed non-exempt employees to ensure compliance with CVS policies and procedures

Managed service reps for repairs including from arrival through to completion and follow ups

Troubleshoot RX systems for scripts and hardware repairs

Testing of RX software for all test stores within the company

Inventory software troubleshooting which included but not limited to reprogramming TELZON units, resetting balance on hand minimums, and updates to software rollouts

Performed data entry on closed work orders

COMPUTER/OTHER SKILLS:

Proficient in Microsoft Word, PowerPoint, Outlook, Excel, Oracle, Access and PeopleSoft

Hold certifications in Novell, Windows 7, and Excel

Completed first 3 modules of APICS courses (BSCM, Master Planning)

ISO 9001/TS 2009 certified internal auditor as of 5/20/2016

Proficient using MRP/ERP software and the principles of Lean manufacturing

REFERENCES:

Mark Bates: VP of Global Supply @ Hope Global

oPhone: 401-***-****

oEmail: ******@**********.***

Liz Dacosta: Senior Customer Service @ Hope Global