SUMMARY OF QUALIFICATIONS

Demonstrated knowledge and background in customer service driven industry.

Proficient in AS400, SAP, Manhattan, truck mate and Microsoft Office software applications

Excellent in establishing friendly yet professional environment that promote attentive customer care which in turn generates return customers.

Advanced experience in problem-solving, process management and analysis in a time sensitive environment.

CSW diploma and current CPR and First Aid Certification

Able to work independently with supervision or in team.

Good verbal and written communication skills with a good customer service skill

Detail oriented with highly organizational skills.

Punctual reliable with desire to take on increased levels of responsibility.

Experience in professionally carrying out all duties.

OHSA & JHSC training and involvement

CAREER PROGRESSION

Maple lodge invoice Clerk/Administrative

Responsible for monitoring returns, taking care of any reships.

Process all month end tasks for bi-weekly payroll.

Perform, accurate & timely, T&A review (Kronos) and edits for all MLF Mississauga union employees.

Audit and validate all new hires, termination and other changes processed by HR in HRIS System. (Weekly and Bi-Weekly Payroll).

Assist with any year-end processes.

Maintain and update weekly, monthly, and yearly Payroll spreadsheets, and reviews, edits and prints a variety of Payroll reports for MLF Mississauga and Brampton employees.

Cross-training on other tasks in department as assigned to ensure coverage for vacations and other absences.

Provides backup for Payroll Specialist as needed. 15. Performs other related duties or projects as assigned.

Policies, Processes & Procedures.

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Process Records of Employment (ROEs)

V4U logistics Dispatch 2018-2021

•Providing excellence in customer service and a first place of contact for client inquiries, concerns and complaints with special attention to key assigned accounts.

•Coordinate special projects as assigned and monitor movement of shipments from overseas offices to YYZ and send pre-alert notices to customers for upcoming shipments.

• Assistance within the import/export operation ACI and ACE (air, ocean, freight, and customer service) to ensure accurate processing of paperwork to minimize errors.

•Ensuring business relationships and services levels are maintained (customers and vendors). Respond to overseas enquiries, and trouble shoot.

• Ensuring accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing. Maintain accurate filing system(s), update/input details of shipments in system and ensure accuracy for billing.

•Coordinate shipments and send pre-alert notices to customers and related departments as required.

• Link load system, finding loading, booking inbound trucks from the USA,

• Providing back up support within department during busy periods, vacations and unexpected employee absences.

• Participate in proactive team efforts to achieve departmental and company goals.

• Providing leadership to others through example and sharing of knowledge and skills.

•Perform all other job-related duties as required by management.

• Inventory Control; Perform Aged OLPN’s reduction role.

•Assist Outbound Generate end of shift reports

HOME DEPOT CANADA RDC - Inbound Office Associate May 2013- 2017

•Scheduled and coordinated inbound shipments as directed by client.

• Provided accurate and timely Inbound Shipments Log updates • Reviewed, analyzed and updated Inbound Logs based on daily dispatch manifests, consolidation sort records, ASN, bulk pending log, work orders, trailer discrepancies, bulk sort/put away, Maves rec’d dates, Damco inbound POs, Pro bills, tally sheets and Hold and Priority POs,

• Created Inbound PO receiving packets.

• Assisted drivers at the driver’s window.

• Participated in cross functional training and train team members as needed.

• Traveled Home Depot outlets as required.

• Inputted Advance Shipping Notice (ASN) into our warehouse management system (WMS), PkMS

• Responded to all internal or client inquiries (via telephone, email, fax or in person) in a professional, polite manner.

• Data entry of personal details of multiple customers

• Managed order flow in the system (PKMS) and on the floor with the team.

• Performed inventory control by verifying delivery loads.

• Received and checked invoices for accuracy.

• Answered emails pertaining to discrepancies with the West deliveries.

EDUCATION & PROFESSIONAL DEVELOPMENT

Community Service Worker – Diploma 2012-2014

OSSD Diploma Harold M. Braithwaite Secondary School

REFERENCES: Available upon request

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