Collections Specialist Resolution

Davon Collins

***** **** ***** **, *** Antonio, TX 78230 210-***-**** **************@*****.***

Skill Summary

-Negotiations: Customer & Business

-Detail-oriented and self-motivated

-Quality Focused

-Xplore

-Salesgear

-Customer Service & Report skills

-Strong Organization Skills

-Microsoft Office all applications (50 wpm)

-ISO Claim Search Program

-LexisNexis Program

Experience:

Randstad Technologies

October 2022 – May 2023 Account Manager

Establish and execute a business development plan

Build strong relationships with hiring managers and create a business partnership

Identify prospects that will be in a stronger position when they are doing business with Randstad

Execute the activities that will gain results through cold calling and client meetings

Listen to diagnose the workforce gaps that are limiting a client’s potential

Utilize strategic practices and market analysis to uncover revenue opportunities

Responsible for increasing the number of qualified hiring contacts in the database

USAA

Dec 2019 – Sep 2022

Account Manager

Facilitate the Property & Casualty (P&C) member experience by answering inbound and/or outbound phone calls, emails, and/or other contacts from members.

Apply proficient knowledge of personal lines' insurance to assist members with moderately sophisticated quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states and/or international requirements and offerings.

Identify, assess and understand member needs while consistently providing complete and accurate advice and solutions for insurance products and services. Provides detailed issue diagnosis while minimizing transfers, customer concerns and call backs.

Use the tools and resources available to support members with some assistance.

Optimally operate in a contact center environment and navigates multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

Maintain required Property & Casualty (P&C) license and state registrations.

Identify and handle existing and emerging risks that stem from business activities and the job role.

Wells Fargo Jan 2016 – Dec 2019

Collections Specialist

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems.

Apply knowledge when communicating with delinquent customers.

Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances.

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency.

Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals.

Interact with the immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers.

Education:

Trident University Cypress, CA United States

Bachelor's degree

Major: Contract Management, Purchasing, Procurement/Acquisitions.

University Of Montana Missoula, MT United States

Associate's degree

Contact this candidate