OBJECTIVE

To obtain a position within a professional company where I can utilize my customer service skills and experience

EDUCATION

**** ****** ***** ******* *******, NY

AAS Accounting - Honor Graduate

Named on National Deans List

Major Courses: Tax Accounting, Payroll Accounting, Advanced Spreadsheets

2002 Bookkeeping and Taxes Franconia, VA

Accounting Certificate

PROFESSIONAL EXPERIENCE

2016-PRESENT AMERICAN FAMILY RV CHESAPEAKE, VA

2014- 2015 TOM JOHNSON CAMPING CENTER CONCORD, NC

2013-2014 Ballantyne RV Victor, NY

2007-2012 WILKINS RECREATIONAL VEHICLES BATH, NY

Service Advisor/Assistant Service Manager

Oversee scheduling of technicians and progress of work being completed on both customer and PDI work

Customer service

Set and maintain daily schedules

Prepare and maintain customer billing

Clerical responsibilities

Oversee and train other service advisors

Prepare Service Reports

Prepare Payroll for Technicians

Lead Service department profitability goals

Submit warranty pre-authorizations and claims

Work with Insurance companies on Estimates and repairs

Help train parts department, order parts, shipping and receiving of parts

SKILLS AND QUALIFICATIONS

Proficient with Microsoft Office, Lotus Notes, Lotus 123, JD Edwards, Quick Books, Turbo Tax, Max, FUNDEZ,IDS

Excellent Customer Service and Communication Skills

Attention to Detail and Ability to Multi-task

Experienced in Accounting Functions including AP, AR, and Payroll

Strong Data Entry Skills

Lead Service department profitability goals

Increased Profitability of American Family RV service center by 115% within 8 months

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