Front Office Customer Service

Keshab Bahadur.

D.O.B (**-**-****)

Address:** ******* ********

snowndon road ooty niligirs

India

ph: 919*********

Email: ************@*****.***

Personal Profile

I am an energetic, ambitious person who developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with 3 three years’ of experience in management,I am excellent in working with others to achieve a certain objective on time and with excellence.

Career History

3 star Resort & Hotels

Front Office Associate –( 03-05-2020)– (20-05-2022) Leopard rock wilderness Resort – kallhatty ghats niligirs - India. Front office Associate (21-05-2022- (01-08-2022)The little earth groups (Destiny) Niligiris -India

Responsible for ensuring that the Front office department provides optimum service to guests, visitors and other hotel departments.

Duties;

• Allocating daily tasks to Reservations staff.

• Ensuring the special handling of repeats and VIP guests.

• Assisting the General Manager as and when necessary

• Advising the Reservations Team Leader of any major client record changes.

• Keeping an eye on room availability during the working day.

• Maximising the company’s revenue through guest satisfaction and by repeat bookings.

• Receiving, handling and processing all reservation

• Monitoring and maintaining the cleanliness, sanitation and organization of assigned work areas.

• Compiling reports on no-shows for future business forecasting.

• Ensuring that the department provides a high level of customer service and meets the brand standard for all reservations.

• Monitoring the guest facsimile machine for incoming faxes.

• Maximising revenue through regular communication and implementation of the pricing and selling strategies.

• Ensuring effective communication between the operations team and the reservations team..

KEY SKILLS AND COMPETENCIES

Professional

• Practical common sense approach to problems.

• Excellent professional standards.

• A people’s person who can easily interact with other people.

• Proven ability to manage rates effectively.

• Good working knowledge of Microsoft Office, and IT Front Office system.

• Well experienced in chreeze the 360 hotel management software

• Enthusiastic and positive by nature.

• Possess an excellent telephone manner.

AREAS OF EXPERTISE

Corporate reservations

Group reservations

Managing sales

Guest expectations

Customer satisfaction surveys

Reservation organisation

Developing staff skills

ACADEMIC QUALIFICATIONS

Hicas college Art &science – B.SC. Hotel Management. –(2017-2020) Junior college (Niligirs senior secondary lovdale ) - Arts &Commerce / Bussiness study - ( 2015-2016)

Middle school (Christus Rex senior secondary school) – ( English- B2,Hindi- A2) -

(2005-2015)

Language know : English, Hindi,Tamil, Nepali.

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