Customer Service Bilingual

ALEXANDRA ROCHA

**** ********** ** ********, **, 75149 469-***-****

****************@*****.***

EXPERIENCE

JOHN EAGLE HONDA OF DALLAS

SALESMAN DECEMBER 27,2022- MAY 2,2023

Engaging and personable with commitment to customer service

Excellent written and communication skills

Strong communicator with ability to match a customer's needs to happiness.

Committed to building friendships, and long-lasting relationships with customers for repeat business.

Great negotiator and closer

Knowledgeable about vehicles and their eye catching and safety features.

Bilingual customer service (Spanish & English)

Assisted customers as they arrived on the lot inside or outside, by communicating their needs.

Provided attention to my customers by following up after purchase was made.

Assisted customer with answers about finance, numbers, warranties, and services our dealership offered

.

ANDREW T THOMAS AT LAW, DALLAS, TEXAS

FINANCE DEPARTMENT June 2022 – DEC 2022

•Provide clients with great customer service

•Finance Departments

•Assist clients and new clients with information and comfort

•Experienced in scheduling appointments and meetings

•Financial monthly reports

•Helped clients understand numbers

•Highly knowledge on properly responding to emails and calls

•Great translator. (Bilingual)

•Financial problem solving

•Computer skilled such as Outlook, Teams, Word and Excel

COVINGTON CREDIT, DALLAS AND GARLAND TEXAS ASSISTANT MANAGER NOV 2020- JUNE 2022

•Assisted customers with bilingual language

•Resolved customer complaints and handled refunds and returned to promote satisfaction

•Computer skills, such as editing and writing on daily basis

•Managed and advised customers in financial decisions

•Communicated with clients to address questions, concerns, needs and provide quality customer service

•Managing money.

•Store daily close out Including today's goals and delinquency percentages.

•Managed company order, expenditures and sales to meet budget compliance and revenue industry standards and rules

•Experienced to credit inquiring checking

•Led and directed team members on effective operations and procedures

•Reviewed monthly financial results with partners to identify opportunities to improved profitability

•Implemented comprehensive business procedures to promote compliance with industry standers and rules

FIRST CASH PAWN, DALLAS, TX Pawnbroker, Feb 2018 - Nov 2020

•Provided product information to customers and aligned products with customers' needs to boost satisfaction.

•Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.

•Used knowledge of company products and services to recommend solutions to customers.

•Generated leads and located opportunities for market expansion and business growth.

•Highlighted new product and company promotions during vales pitches.

•Entered customer transactions information into company databases.

•Built and established strong relationships with customers, enabling long-term partnerships.

•Monitory competitor trends and market shifts to maintain company relevance.

•Responded promptly to customer queries to increase overall satisfaction.

•Trained new employees on company policies and strong sales techniques.

•Developed strong relationships with clients to grow business networks

LA DUNI LATIN CAFE, DALLAS, TX Host/Barista, May 2016 - Feb 2018

•Escorted guests to paper tables or offered open seating options in bar and patio area.

•Managed telephone, internet take-out order and coordinated hand-off for delivery orders with third-party drivers.

•Closed out podium at end of shift and maintained order and organization.

•Stocked service areas with supplies to deliver faster service to guests.

•Processed phone and online orders, keeping food hot and fresh untiled picked up.

•I talked with members and guests in an outgoing and friendly manner.

•Presented positive first impression of establishment’s high standard by delivering exceptional service.

EDUCATION

East Field College

Mesquite, Tx

Completed coursework towards Business and marketing business 2018

Itasca High School

Hill County, Tx

High School Diploma (May 2017)

Additional Skills

Fluent in Spanish

Multitasking

Knowledge in multiple financing aspects

Computer skills

Communication skills

Leadership experience

Research skills

Credit inquiring

Negotiator

Highly experienced with any Honda vehicle

Some immigration legal terms

References

Alfredo Romero, Store manager, First Cash Pawn

469-***-****- *.***@*******.***- Previous Manager

Perla Benitez, Assistant Manager, Regional Finance

943-***-****- ***************@*****.***- Coworker

Angelica Cardenas, Store Manager, First Cash Pawn

469-***-****- *************@*****.***- Coworker

Abel Lugo, Coworker, Andrew T Thomas at Law

214-***-****- ********@*****.***- Coworker

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