Brandi Wilmoth

740-***-**** adxbwa@r.postjobfree.com Gulfport, MS 39501

SUMMARY

Seasoned Server Shift Leader displays expert knowledge in serving, customer service and shift

operation. Consistently adheres to food quality, appearance and presentation requirements.

Demonstrates good listening skills and excellent follow-through on task management and teamwork.

SKILLS

e Teamwork and Collaboration e Complaint Resolution

e POS Systems e Team Leadership

e High-Volume Dining e Menu Memorization

e Safe Food Handling e Customer Service

e Problem-Solving e Conflict and Complaint Resolution

e Order Taking and Processing e Warm and Friendly

Liquor, Wine and Food Service

EXPERIENCE

Server Shift Leader, Old Canal Smoke House, June 2019-Current

Chillicothe, OH

Created positive guest experience by listening to guest needs and recommending options to

meet requests.

Supervised serving staff to drive high level of hospitality and food excellence.

Maintained thorough knowledge of menu to describe dining options.

Leveraged proper serving etiquette to promote inviting dining atmosphere.

Provided exceptional service to high volume of daily customers.

Worked with management to coordinate special functions and events.

Leveraged POS system to receive and take guest orders and process payment.

Managed tables throughout dining room to execute service at highest level.

Server/Bartender Supervisor, Yard House, September 2012-July 2018

Hallandale, FL

e

Provided exceptional service to high volume of daily customers.

Operated POS terminals to input orders, split bills and calculate totals.

Displayed enthusiasm and knowledge about restaurant's menu and products.

Greeted customers, answered questions and recommended specials to increase profits.

Checked with customers to determine satisfaction with meals, promptly taking action to correct

problems.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Addressed complaints to kitchen staff and served replacement items.

Trained new employees on restaurant procedures and plating techniques.

Promoted desserts, appetizers and specialty drinks to optimize sales.

Enforced minimum age requirements for consumption of alcoholic beverages by checking

identification.

Explained menu options to guests, offered suggestions and took orders for food and beverages.

EDUCATION AND TRAINING

Real Estate, Hondros College of Business, Westerville OH

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