Account Specialist Receptionist
Resume:
SAMANTHA
ERISS
Experience
December **** to Present
Receptionist/Administrator • Permanent • Legal
Practice Council
March 2020 to June 2020
Administrator • Contract • Roadlab laboratory
January 2018 to May 2018
Debt Administrator • Permanent • Absa Bank
January 2013 to December 2017
Debt Review Specialist • Permanent • Absa Bank
January 2012 to December 2012 Instructions Analyst• Permanent • Absa Bank
October 2005 to December 2011
Vehicle Registration Analyst• Permanent • Absa Bank Education
Homevale High
December 2004
Matric
Skills & Characteristics
Excellent listener
Performer
Friendly, courteous, and service oriented
Poised under pressure
Staff Training & Coaching
Recruiting and Hiring Talent
Quality Assurance
REFERENCES
Legal Practice Council -Brian Mqhathu & Troubles Pitso 082-***-**** – 082-***-****
Road Lab - Junaid Beckmann
Absa Bank - Johnny Maitland
PROFILE
Administrator with a warm
and friendly demeanor
always! Skilled at conflict
resolution. Team Player
who is always willing to
assist. Track record for
being an essential part of
the management team.
Punctual in providing
effective solutions that
produce immediate
impact and contribute to
the establishment’s long-
term success.
PHONE:
EMAIL:
adxbvf@r.postjobfree.com
ACTIVITIES AND INTEREST:
FAMILY, READING
TRAVEL, PLAYING SPORT
GOOD FOOD
WORK EXPERIENCE
Legal Practice Council
Receptionist to Director, Legal Officer, Finance administrator, Exam Co-Ordinator, and Hr Administrator.
Answer all incoming calls.
Assist all walk-in clients.
Assist will exam applications, admissions, and contracts. Assist with transcription and taking minutes Always keep the reception arear clean.
Do all the printing, faxing, and filing.
Do all the grocery shopping.
Do all the stationery shopping.
Do all the presentation arrangements, travel arrangements, accommodation arrangements and event planning.
Roadlab
Answering telephone to assist clients with queries. Doing timesheets. Doing petty cash.
Opening client folders for concrete and soil testing. Updating test results on the system.
Faxing or emailing test results to clients. Ensuring office is always clean. Absa
Verifying customers credit obligations on receipt of Admin order.
Working closely with attorneys and Administrators. Assisting administrators with outstanding balances on clients' accounts.
Assisting administrators with paid up letters on clients' accounts.
Referring accounts for refunds.
Referring accounts for refunds write offs/ charge offs. Assisting with day-to-day queries.
Absa
Automation of processes (ROBOTICS) Mapping processes. Verifying customers credit obligations on receipt of consent order.
Verifying consent order to assess whether it is in line with clients outstanding credit obligations. Restructure accounts according to consent order granted by the magistrate of the court.
Notify the client that the restructure has taken place and advise on what the new instalment is according to National Credit Act.
Advise attorney about restructure. Monitor accounts to see if payments are being honored. Handling of queries on Vehicle Collections on pre legal accounts
WORK EXPERIENCE
Absa
Mandating client instructions (ConnectZone) and assigning it to the relevant departments for processing.
Date changes. Restructurings. Capitalizations. Residual Values. Interest rate changes. Interest writes backs. Doing high end account investigations and analysis. Submitting reports to my team leader.
Making sure that there are no not fit for processing requests coming from our stakeholders. Liaising closely with our stakeholders Attending weekly meetings with our manager and team leaders.
Assisting clerks with training.
Assisting our Quality Team with work related queries. Assisting our Workflow Team with work related queries.
Assisting other departments (e.g. Backlog)
Absa
Going for extensive training to ensure that all customers receive excellent service in a professional and friendly manner.
Providing service to customers through excellent product knowledge and all account enquiries on financed contract/s. Quoting requested settlements to clients. Ensuring that service level agreement is kept, by answering all incoming calls timorously. Assisting dealerships with settlements amounts. Faxing and emailing through settlement letters.
Assisting clients with follow ups on requests, faxed or email. Assisting colleagues with irate clients if team leader is not available.
Willingness to do multi-skilled bases operations. Capturing of finance applications and giving client ongoing feedback. Assisted when client requested for Natis Documents, Copy Contracts. Detailed statements. Monthly statements. Audit certificates
Amortization schedules. Requesting for Original Registration Documents to be couriered or posted. Requesting for Vaps to be cancelled. Account Specialist- Multi skilled in all 4 departments. Ensuring a high level of confidentiality. Ensuring on going feedback is provided to management and customers, both verbal and written as required. Receiving inbound calls and making outbound calls. Dealing with advance customer queries received via fax, email, or phone. Assisting with instalment date changes. Restructurings of accounts. Updating of account information. Capitalizations of accounts. Vehicle detail changes. Assisting with all refund related queries on vehicle finance accounts.
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