ANDREW HOOPER

adxbtw@r.postjobfree.com

**** ******* **** **

TROY, MI 48085

248-***-****

SUMMARY

Experienced Technical IT leader whose strengths include an ability to evaluate business needs, develop processes, make decisive decisions, build effective teams and provide prudent cost-effective financial management in addition to strong organizational, interpersonal, and oral and written communication skills. Responsible for the planning, maintaining, monitoring, implementing, budgeting infrastructure technology both on-prem and Cloud provided, database, storage, networks, and servers telecommunications/voice services. Professional positions have ranged from Software Engineer supporting numerous migration projects for a major IT industry leader to Vice President of Infrastructure/Operations reporting directly to the CIO for a well-respected automotive intelligence company. Value added leadership profile with 35+ years’ experience.

PROFESSIONAL EXPERIENCE

Ford Motor Company – Advantage Resourcing – Dearborn, MI

Cloud Services Finops

October 2015 – Present

Consumption and cost savings analysis for all on-prem and Cloud Services platforms

oGCP

oAWS

oAzure

Work with business units to provide optimal cloud architecture solutions

Work closely with cloud vendors to recognize emerging technologies and cost savings opportunities.

Provide infrastructure demand forecasting estimates to support teams and ensure required capacity exists for business and customer demand.

Cloud architecture modelling to ensure best practices and cost optimization are achieved

Perform data analytics blending multiple disparate sources as related to consumer demand from all cloud service providers.

Fill gap between traditional infrastructure and application delivery to facilitate quick time to market for new initiatives.

Develop and manage contracts and deliverables relating to 3rd party cloud hosting (ie Microsoft Azure, AWS, GCP.)

Michigan Conference of Teamsters Welfare Fund – Detroit, MI

Data Center and Infrastructure Architect

April 2015 – October 2015 – 6 month contract

Oversight of all data center activities including refresh, emerging technologies, business continuity, and availability

Responsible for Enterprise Architecture planning, delivery, and support

Performed complete refresh analysis and infrastructure design resulting in plan to deploy Cisco UCS compute and PURE all flash storage array.

100% virtualized Wintel environment

Management of service desk call center including level 1, 2, and 3 call resolution

Responsible for all vendor management and procurement as related to infrastructure technology

Driving logical architecture enabling application teams to realize SDLC based tiering and staging

Developing IT policies based on ITIL framework (security, acceptable use, remote access, etc.)

Driving process based organization for infrastructure delivery aligning with business requirements

Oversight of all security and data protections initiatives as governed by HIPPA and ERISA

Engaged in developing 3 year rolling technology roadmap

Developing virtual desktop (VDI) implementation plan

Leveraging 100% virtualized environment for cost effective and timely disaster recovery/business continuity

Report to the Director of Information Technology

QSSI, Inc – Columbia, MD

XOC – Exchange Operations Center – Healthcare.Gov

Operations Lead

October 2014 – April 2015 – 6 month contract

Management and oversight of ITIL based Incident and Problem management initiatives within the XOC

Vendor management as related to incident and problem resolution. This includes all service providers/contractors responsible for infrastructure and application delivery.

Manage relationship of healthcare.gov to peer federal agencies such as IRS, SSA, VA, etc.

SLA delivery measurement and reporting to Federal Government agencies

Authoring and delivery of continuous improvement plans mapped to operational gaps within the XOC

Engagement concluded when open enrolment ended (March 31st, 2015)

R. L. Polk & Co. (acquired by IHS) – Southfield. MI

VP Infrastructure/Operations

November 2011 – October 2013

Oversee outsourcing contracts, ensured compliance, and was a key member of the contract negotiation team.

Ensure all infrastructure systems are aligned with and support corporate business objectives.

Wintel, Linux, some AIX

Oversight of all Enterprise Architecture activities including virtualization, storage consolidation, and network upgrades and delivery. Also engaged in application hosting design to meet business requirements

Develop and evaluate options in infrastructure planning to support new applications and technologies including co-location, cloud, and managed services.

Deploy and manage all aspects of Global Data Center operations in 4 locations including network, server, storage, service delivery, service desk, and level 2 application support.

Responsible for minimizing downtime and ensuring completion of projects on schedule and within budget.

Develop and recommend relevant aspects of strategic plans in order to achieve business results.

Maintain awareness of the company’s business activities/operations and strategies in order to ensure optimal decision making.

Manage licensing and contracts for products and services within the infrastructure area, including vendor/consultant relationships.

Define and implement service level agreements with service providers.

Work collaboratively with business owners to build strategies to support the business objectives and to ensure current systems are performing at optimum levels.

Work with various outsource providers to ensure systems are performing at optimum levels.

Manage assigned budget in order to minimize expenditures and optimally utilize resources. Assist in annual budget process by providing accurate forecast data.

Develop goals and objectives for the infrastructure team and initiate specific programs in the various areas of the department. Integrate the various functions of the department.

Manage technical vendor relationships, negotiation of contracts, and facilitate efforts towards effective cost attainment.

Provide management with accurate, timely and relevant information about the status of projects, personnel, and activities within the department.

Partner with managers/users and educates them on how best utilize the infrastructure support.

Consult with user management to identify, evaluate, and formulate strategies to deal with opportunities for improvements in infrastructure.

Exercise the usual authority of a manager concerning hiring, performance improvement plans and reviews, promotions, salary recommendations and terminations.

Responsible for the development and growth of direct reports.

Report directly to the CIO/SVP

General Dynamics Land Systems, Sterling Heights, MI

Lead Infrastructure Architect

April 2010 – November 2011

Contracted through Computer Sciences Corporation

On assignment through The Epitec Group to Computer Sciences Corporation from April 2010 – August 2010 then converted to a CSC Employee.

Subject matter expert and serves as system architecture authority for transition to managed service agreement.

Complete oversight of 10 solution architects responsible for application hosting, compute, storage, network, high- availability and DR.

Wintel, Linux, Solaris, and HP-UX.

Defined complex technology based business solutions within project scope.

Mentored and lead project teams and account architects in the appropriate use of technology.

Identified and evaluated technical architecture models utilizing industry knowledge and technical trends.

Reviewed and approved final design decisions prior to implementation to ensure adherence to prescribed guidelines.

Advised company client management regarding IT vision and strategy, technology innovations, and enterprise architecture services.

Provided production team problem diagnosis and technical offshore strategy and process.

Led system design activities and reviewed system designs to assure that application solutions will exhibit expected levels of performance, security, scalability, maintainability and appropriate reusability and reliability upon deployment.

Nissan Americas, Franklin, TN

Solution Delivery Architect

January 2010 – April 2010

Engaged by Nissan Americas as Solution Delivery Architect and Delivery Manager.

Worked with application groups on solution delivery projects which included complete infrastructure, database and web service design for the end user interface.

Responsible for end to end delivery of infrastructure and application solutions to the business customer by conducting meetings with the business owners, management and

technical teams to develop an effective implementation within budget while meeting business and customer criteria.

Provided architectural guidance and drive infrastructure decisions in collaboration with other technical management stakeholders.

Provided architectural guidance for large, complex infrastructure systems integration and hosting engagements within an ITIL environment.

Managed infrastructure intake process to ensure project requirements are delivered in a timely fashion and adhere to technology guidelines.

Coordinated communications regarding infrastructure hosting decisions to IT and business staff.

Identified and proactively resolved core infrastructure/systems issues.

Key point of contact for hosted infrastructure environments.

Established infrastructure/applications metrics and manage vendor service level agreements.

AAH Corporate Solutions LLC – Troy, MI

January 2008 – January 2010

IT Business and Process Consultant, Jacman Group Safety, Saco, MA

Established targeted marketing campaigns via email for NFPA 70-E electrical safety training courses for OSHA compliance by developing HTML email creation and monitoring.

Developed sales effort monitoring processes and effectiveness measurements.

Researched, planned, and implemented VoIP software functionality for remote use by outside sales staff.

To date, revenue has increased from $500,000 annually to $2M annually.

IT Business / Process Consultant, FDI Collateral Management, Sacramento, CA

The engagement with FDI was to perform internal application and general information technology health assessment of the $900M annual revenue, 700 employee organization following an ITIL Framework.

Engagement deliverable was to define current state and future state including the plan for process and personnel changes necessary to reach future state.

oThis assessment and review included infrastructure, application development process review, including best practice analysis.

Included internal change request (business side) development and personnel reviews.

End result was FDI adopting all plan recommendations, including best practice, restructured business IT, retained essential employees and brought plan to future state in shorter timeline from original planned progression with substantial savings in deployment.

ThyssenKrupp Materials NA, Inc., Southfield, MI

Director of Infrastructure and Operations

January 1999 – December 2007

As Director of Operations, reporting to the VP of Information Systems, the responsibilities included the 24x7 management of data center operational activities within an ITIL environment.

Provided information technology service management of resources in all areas of day to day support for 65+ manufacturing, supply chain, distribution and aerospace facilities.

Managed an enterprise IT environment consisting of a data center supporting 3000 users and utilizing 99.99% uptime of all critical systems for 5-years.

Overall accountability of the data center operations was done by utilizing best practice and balanced scorecard methodology that tied to measurements as part of the Six Sigma Lean Program and ITIL Framework.

Implemented and supported Cisco unified messaging (VOIP) throughout 100 locations in North America including multi-layer switching, internal and external routing protocols along with collaboration activities for meetings and presentations.

Planned and implemented the annual system and communications budget of $7.5M established to support the infrastructure planning and solutions.

Corporate acquisitions both domestically (US) and internationally.

oThe focus of the information technology team with these acquisitions was integrating and migrating the new business and IT infrastructure into a common environment.

oThis included desktop, servers, messaging and legacy environment.

Managed and mentored 35 infrastructure technology professionals in addition to 5-line managers including candidate selection, succession development and performance appraisals and conflict management.

Disaster recovery strategy planning and a single point of failure reduction.

Defined DR activities and present solutions to executive management.

Utilized various back up technologies, including storage virtualization, off site and on site mirroring, Tivoli storage manager, data de-duplication and multiple tiered storage architectures.

Managed supplier budget and relationships, including lease planning from selection through deployment with multiple suppliers.

Wrote and implemented service level agreements with each supplier and developing score cards and performance metrics.

Designed and implemented network and application security technology.

Corporate data security officer ensuring all platforms conformed to audit comments. Published corporate security and acceptable use documents.

Conformed to audit requirements for password standards and user suspension.

Introduced web monitoring for acceptable internet use policies and traffic anomalies.

Managed the complete computer room infrastructure support including environmental, power distribution, cabling, backups and servers.

Managed electrical contractor, cable management, storage backups and UPS standards which were introduced and strictly enforced.

Performance and capacity planning activities, including CPU upgrades and Storage Area Networks research, selection, planning and implementation.

Negotiated with open systems application suppliers for better server utilization of their products.

Application standards introduced prior to selection of application providers.

Provided technical support for all application activities.

Researched and promoted alternate technical solutions for all platforms that aligned the operations with both financial budget and internal corporate goals.

Project management of application and technology refresh lifecycles.

Implemented test plan for hardware and software installations.

Established and implemented service level agreements for all end users.

LAN/WAN management of local and remote network, server, desktop, database and printer technologies and configurations.

Introduced and implemented change management and release control for applications and infrastructure related changes following system lifecycle methodologies.

Developed process and communications for implementation related tasks.

Managed multiple project successes including research, planning and budgeting in order to optimize service delivery with minimal service interruption.

Electronic Data Systems Corporation, Auburn Hills, MI

Senior Software Engineer

April 1985 – January 1999

Installed, planned, and supported large S/390 operating systems: VM, VSE, and MVS.

Planned, supported, and executed data center migrations, completing up to 25 customer migrations to/from major and minor data centers.

Migration customers included but were not limited to health care, manufacturing, supply chain management.

Adhered to all service level agreements, written and agreed upon as incorporated into the customer contract.

Managed client expectations and delivery schedules working closely by managing and being part of the project delivery teams.

Included trouble solution and escalation process development.

Developed and delivered consistent communication between the client, delivery teams, and leadership and business owners.

Planned infrastructure and application design across multiple platform systems including Open Systems, zSeries (mainframe), iSeries (AS/400), pSeries (AIX), DEC/VAX and SAP developing current state and future state transitional plans.

Completed my career as a senior team leader for the systems support group consisting of 8-technology personnel for 27-operating system images.

EDUCATION

Pre-Engineering, Delta Community College, University Center, Michigan

Computer Science, Michigan State University, East Lansing, MI

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